Safety Gate is the EU product-safety alert system and public portal. Safety Business Gateway is the business submission route for dangerous products, product-safety accidents, and marketplace notifications under the GPSR.
Use this page to separate public alerts from business submissions, prepare the required evidence fields, and keep GPSR timing triggers tied to the source text.
Structured answer sets in this page tree.
Cited legal and guidance references.
Under Regulation (EU) 2023/988, Safety Gate has three practical layers: the authority rapid-alert system, the public Safety Gate Portal, and the Safety Business Gateway used by economic operators and online marketplace providers. The right workflow starts by identifying which layer is involved: public alerts and consumer reporting, business notification to authorities, or marketplace interface and takedown handling.
The Safety Gate Rapid Alert System is for authorities and the Commission to exchange information on corrective measures for dangerous products. The public Safety Gate Portal gives the public free access to selected notified information and lets consumers and other interested parties report products that might present a risk.
The Safety Business Gateway is different: it is the web portal for economic operators and providers of online marketplaces to provide the GPSR information referenced in Articles 9, 10, 11, 12, 20 and 22 to market surveillance authorities and consumers. Business submissions can later feed national-authority analysis, Safety Gate Rapid Alert System notifications, and selected public Safety Gate summaries.
Manufacturers must notify, through the Safety Business Gateway and without undue delay from when they know about it, an accident caused by a product placed or made available on the market to the competent authority of the Member State where the accident occurred. The GPSR notification includes the product type and identification number plus the accident circumstances, if known.
Importers and distributors that know of an accident caused by a product they placed or made available on the market must inform the manufacturer without undue delay. If the manufacturer is not established in the Union, the responsible person must ensure the accident notification is made.
Online marketplace providers have separate GPSR duties. They must immediately inform authorities through the Safety Business Gateway about dangerous products offered on their interfaces of which they have actual knowledge, using available details about the risk, quantities by Member State where available, and corrective measures already taken. They must also notify without undue delay through the Gateway of accidents they have been informed of that caused serious risk or actual consumer health or safety damage.
The Safety Business Gateway form is structured around eight evidence blocks: receiving authorities, notifier details, product details, accident or safety issue, notifier risk assessment, corrective actions, supply-chain companies holding affected products, and translations or relationships to prior cases.
Prepare product evidence before opening the form. The manual calls for category and sub-category, brand, model or type number, barcode, quantity affected on the single market, customs code, country of origin, a brief description, detailed description attachments where needed, and product photographs. Photos must be JPEG files and the manual states that attachments cannot exceed 10 MB.
The notifier risk section asks for a risk description, type of risk, summary of laboratory or visual tests, standards or legislation non-compliance where relevant, risk level, and optional report documents. The manual says a notifier risk assessment is not required to notify a dangerous product; if the risk level cannot be assessed, the form provides an Unknown option.
Prepare role mapping, product identifiers, accident facts, risk evidence, corrective actions, marketplace logs, and consumer-facing recall language before a GPSR notification is due.
Answer GPSR Safety Gate, Gateway, accident-reporting, and marketplace questions with cited outputs.
Review your notification triggers, form evidence, marketplace clocks, recall text, and authority-response records.
GPSR timing uses different clocks for different actors. Member States submit Safety Gate Rapid Alert System notifications without delay and, for serious-risk corrective measures, within four working days after the corrective measure is taken. The Commission then checks a complete notification within four working days before transmitting it to other Member States.
Online marketplace providers must act without undue delay and in any event within two working days when processing authority orders to remove, disable access to, or display a warning about product offers under Article 22. They must process product-safety notices received under the Digital Services Act notice mechanism without undue delay and in any event within three working days.
The GPSR required the Commission to develop, by 13 December 2024, an interoperable Safety Gate Portal interface for providers of online marketplaces. Commission Implementing Regulation (EU) 2024/1459 sets rules for that interface and applies from 13 December 2024.
A Safety Business Gateway case is not fully public. The user manual explains that, after assessment by the main Member State, a Safety Gate notification may be created and circulated between EU market surveillance authorities, and selected parts can be published on the public Safety Gate portal.
The manual identifies fields that can appear publicly, including category, brand, model or type number, barcode, country of origin, brief description, photo, risk description, risk level, corrective action, scope, duration, results, company taking action, and additional information meant to alert consumers. It also lists non-public fields such as Case ID, submission number, countries concerned, Main Member State, notifier identity, contact details, quantities, detailed description, and accident details.
Draft public-facing recall and safety-warning text as if selected fields may be published, but keep confidential evidence, personal data, and supply-chain records in the appropriate Gateway fields and attachment controls.
"Notifications submitted by national authorities"
"Product safety recall"
"interoperable interface"
"report dangerous products and accidents"
"Every day, national authorities send alerts"
"product identification, the nature of the risk"
"Published fields in Public Safety Gate"