EU GPSR Safety Gate and Safety Business Gateway

The Safety Gate Rapid Alert System is for authorities and the Commission to exchange information on corrective measures for dangerous products. The public Safety Gate Portal gives the public free access to selected notified information and lets consumers and other interested parties report products that might present a risk.

The Safety Business Gateway is the business submission portal for information required under GPSR Articles 9, 10, 11, 12, 20, and 22. Market surveillance authorities receive and assess the submission. If an authority finds the product dangerous or otherwise non-compliant, it may take measures and, where the legal conditions are met, create a Safety Gate Rapid Alert System notification. Selected fields can then appear on the public portal.

Commission Notice C/2025/6238 is implementation guidance, not binding law. It says Gateway submissions are reserved for the economic operator or online marketplace provider concerned by the product; a competitor or other third party must not use the business route. Consumers and other interested parties use the public Safety Gate reporting channel instead.

A manufacturer must notify, through the Safety Business Gateway and without undue delay from when it knows about the accident, an accident caused by a product placed or made available on the market when the occurrence resulted in death or serious adverse effects on a person's health or safety, whether permanent or temporary. Notify the competent authority of the Member State where the accident occurred and include the product type, identification number, and circumstances if known.

Importers and distributors that know of an accident caused by a product they placed or made available on the market must inform the manufacturer without undue delay. If the manufacturer is not established in the Union, the responsible person must ensure the accident notification is made.

Online marketplace providers have separate GPSR duties. They must immediately inform authorities through the Safety Business Gateway about dangerous products offered on their interfaces of which they have actual knowledge, using available details about the risk, quantities by Member State where available, and corrective measures already taken. They must also notify without undue delay through the Gateway of accidents they have been informed of that caused serious risk or actual consumer health or safety damage.

The Safety Business Gateway user manual, version 5.0.0, structures the form into eight sections: receiving authorities, notifier details, product details, accident or safety issue, notifier risk assessment, corrective actions, supply-chain companies holding affected products, and translations or relationships to prior cases.

Prepare product evidence before opening the form. The manual calls for category and sub-category, brand, model or type number, barcode, quantity affected on the single market, customs code, country of origin, a brief description, detailed description attachments where needed, and product photographs. Photos must be JPEG files and the manual states that attachments cannot exceed 10 MB.

The notifier risk section asks for a risk description, type of risk, summary of laboratory or visual tests, standards or legislation non-compliance where relevant, risk level, and optional report documents. A notifier does not have to determine the risk level before reporting a dangerous product: the form provides an Unknown option, and the market surveillance authority may reach a different assessment.

GPSR timing uses different clocks for different actors. National authorities submit mandatory Safety Gate Rapid Alert System notifications for serious-risk corrective measures without delay and within four working days after the measure is taken. The Commission checks a complete notification within four working days before transmitting a compliant notification to other Member States; if it requests missing information or corrections, the four-day check starts after it receives enough information or the correction is complete.

Online marketplace providers must act without undue delay and in any event within two working days when processing authority orders to remove, disable access to, or display a warning about product offers under Article 22. They must process product-safety notices received under the Digital Services Act notice mechanism without undue delay and in any event within three working days.

The GPSR required the Commission to develop an interoperable Safety Gate Portal interface for providers of online marketplaces by 13 December 2024. Commission Implementing Regulation (EU) 2024/1459 governs access and operation of that interface and has applied since 13 December 2024.

Do not convert the authority or marketplace clocks into a general business filing period. Article 20 uses "without undue delay" from the manufacturer's knowledge of a qualifying accident, while Article 22 requires an online marketplace with actual knowledge of a dangerous product to inform affected authorities immediately. Record the knowledge time, the facts then available, submission time, and later supplements.

A Safety Business Gateway case is not automatically or fully public. The user manual explains that, after assessment by the main Member State, a Safety Gate notification may be created and circulated between market surveillance authorities, and selected fields can be published on the public Safety Gate Portal.

The manual identifies fields that can appear publicly, including category, brand, model or type number, barcode, country of origin, brief description, photo, risk description, and action. It also lists non-public fields such as Case ID, submission number, countries concerned, Main Member State, notifier identity, contact details, quantities, detailed description, accident details, risk level, action scope, duration, results, company taking action, and additional information meant to alert consumers.

Write public-facing recall and safety-warning fields for consumers. Keep confidential evidence, personal data, and supply-chain records in the appropriate Gateway fields and attachments, and mark confidentiality only where a supported basis exists.