EU GPSR Marketplace Notice Handling

Treat an order from a Member State market surveillance authority as the highest-priority intake. Under GPSR Article 22, authorities can order a provider of an online marketplace to remove content for an offer of a dangerous product, disable access to it, or display an explicit warning. The marketplace must have a Safety Gate Portal registration and a single contact point so those orders can reach the right team electronically.

Handle other product-safety notices through the marketplace notice queue, but do not treat them as authority orders. Article 22(8) requires the marketplace to process notices received under the Digital Services Act notice mechanism when they concern product-safety issues for products offered online. Processing within three working days does not mean that every notice must produce a takedown; the file should show whether the notice identified the offer and safety issue well enough to support action, further checks, or a request for information.

Keep the knowledge threshold separate from the notice clock. A notice may contribute to actual knowledge, but receipt alone does not establish that every allegation is correct. Once the marketplace has actual knowledge that a dangerous product was offered through its interface, Article 22(12)(d) requires immediate notification through the Safety Business Gateway to the authorities of the Member States where the product was made available.

For a valid authority order, the response record should show the product content covered by the order, whether access was removed, disabled, or warning-labelled, and when the issuing authority was informed of the effect given to the order. GPSR Article 22 requires action without undue delay and, in any event, within two working days from receipt of the order.

Some orders may also require the marketplace, for a prescribed period, to remove identical content for the same dangerous product, disable access to it, or display an explicit warning. That extension is conditional: the search must be limited to information identified in the order, must not require an independent assessment of the content, and must be capable of being carried out proportionately by reliable automated tools.

The GPSR does not convert the two- or three-working-day limits into a fixed number of hours or define a universal marketplace receipt calendar. Record the receipt timestamp, time zone, working-day calendar and any national procedural instruction used, but treat "without undue delay" as the controlling requirement even when the outer working-day limit has not expired.

Safety Gate is the EU system for circulating information on measures against dangerous non-food products. National authorities send alerts describing the product, the risk, and measures taken by an economic operator or ordered by an authority; follow-up measures are also shared through Safety Gate.

GPSR Article 22 requires marketplaces to take account of regular dangerous-product information received through the Safety Gate Portal when applying voluntary measures to detect, identify, remove, or disable access to dangerous-product offers. Implementing Regulation (EU) 2024/1459 governs the interoperable interface: a marketplace registered in the Safety Gate Portal can link its interface to the portal and configure the frequency and content of downloads of publicly available Safety Gate information.

When a marketplace has actual knowledge that dangerous products were offered through its online interface, GPSR Article 22 requires immediate notification through the Safety Business Gateway to the market surveillance authorities of the Member States where the product was made available. The notice should include available details of the consumer health and safety risk, quantities by Member State if available, and corrective measures already taken.

The Safety Business Gateway user manual, version 5.0.0 dated 2 February 2026, explains the operational fields: product details, risk description, risk level if assessed, supporting reports, corrective actions already taken or planned, companies in the supply chain holding affected products, and later the Case ID and submission number. A submitted notification cannot be edited, although it remains viewable, so check the evidence before submission.

The case file should let a reviewer reconstruct why the marketplace acted, declined to act, or escalated. Keep the official intake, listing evidence, product identifiers, Safety Gate match material, trader communications, authority responses, Safety Business Gateway submission references, and corrective-action logs together.

The GPSR clocks covered here are two working days for Article 22(4) authority orders and three working days to process Article 22(8) product-safety notices. Other duties use different language: immediate notification for dangerous products known to have been offered, and without-undue-delay duties for internal processes, qualifying accident notifications, direct consumer notifications where applicable, and trader or economic-operator communications. National procedure may add requirements that this page does not determine.