EU GPSR Marketplace Notice Handling

Treat an order from a Member State market surveillance authority as the highest-priority intake. Under GPSR Article 22, authorities can order a provider of an online marketplace to remove content for an offer of a dangerous product, disable access to it, or display an explicit warning. The marketplace must have a Safety Gate Portal registration and a single contact point so those orders can reach the right team electronically.

Handle other product-safety notices through the marketplace notice queue, but do not blur them with authority orders. GPSR Article 22 sets a separate processing clock for notices received under the Digital Services Act notice mechanism when they relate to product-safety issues for products offered online.

For a valid authority order, the response record should show the product content covered by the order, whether access was removed, disabled, or warning-labelled, and when the issuing authority was informed of the effect given to the order. GPSR Article 22 requires action without undue delay and, in any event, within two working days from receipt of the order.

Some orders may also require the marketplace, for a prescribed period, to remove identical content for the same dangerous product, disable access to it, or display an explicit warning. The GPSR limits that search to information identified in the order and does not require the marketplace to make an independent assessment of the content.

Safety Gate is the EU system for circulating information on measures against dangerous non-food products. National authorities send alerts describing the product, the risk, and measures taken by an economic operator or ordered by an authority; follow-up measures are also shared through Safety Gate.

GPSR Article 22 requires marketplaces to take account of regular dangerous-product information received through the Safety Gate Portal when applying voluntary measures to detect, identify, remove, or disable access to dangerous-product offers. Implementing Regulation (EU) 2024/1459 adds the operational interface: after Safety Gate Portal registration, marketplaces may link their own interfaces to the portal and download publicly available Safety Gate information, with configurable frequency and content.

When a marketplace has actual knowledge that dangerous products were offered through its online interface, GPSR Article 22 requires immediate notification through the Safety Business Gateway to the market surveillance authorities of the Member States where the product was made available. The notice should include available details of the consumer health and safety risk, quantities by Member State if available, and corrective measures already taken.

The Safety Business Gateway user manual shows the evidence fields that make those submissions usable: product details, risk description, risk level if assessed, supporting reports, corrective actions already taken or planned, companies in the supply chain holding affected products, and later Case ID and submission number. The manual also warns that submitted notifications cannot be edited, so the pre-submit evidence check matters.

A defensible notice file should let a reviewer reconstruct why the marketplace acted, why it declined to act, or why it escalated. Keep the official intake, listing evidence, product identifiers, Safety Gate match material, seller communications, authority responses, Safety Business Gateway submission references, and corrective-action logs together.

Do not invent national procedure steps or unsupported clocks. The grounded timing points for this page are Article 22's two working days for authority orders, three working days for product-safety notices, and without-undue-delay duties for marketplace internal processes, Safety Business Gateway notifications, accident notifications, direct consumer notifications where applicable, and seller/economic-operator communications.