WorkflowEU

EU GPSR marketplace notice response workflow

Use this workflow when an online marketplace receives a product-safety notice, a market surveillance authority order, a Safety Gate signal, or accident information about an offer listed through its interface.

The workflow separates authority orders, user notices, voluntary Safety Gate matching, seller notification, consumer recall duties, Safety Business Gateway reporting, and evidence needed before a listing is removed, warned, or reinstated.

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Author
Sorena AI
Published
May 9, 2026
Updated
May 9, 2026
Sections
4

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Primary sources
4

Cited legal and guidance references.

Publication metadata
Sorena AI
Published May 9, 2026
Updated May 9, 2026
Overview

Article 22 of Regulation (EU) 2023/988 gives online marketplace providers a product-safety response model: maintain contact points and internal processes, act on authority orders within the statutory clock, process product-safety notices, use Safety Gate Portal information, notify sellers and affected consumers where required, and report dangerous products or serious accidents through the Safety Business Gateway when the marketplace has actual knowledge.

Section 1

1. Route the intake by source before starting the clock

The first response decision is the intake channel. A market surveillance authority order under Article 22(4), a product-safety notice received through the notice mechanism referred to in Article 16 of the Digital Services Act, a Safety Gate Portal match, and accident information do not have the same required action or timing.

  • Authority order: log the issuing authority, order reference, affected offer URLs, product identifiers, required action, receipt timestamp, and the authority contact details published in the Safety Gate Portal; act without undue delay and no later than two working days from receipt.
  • Product-safety notice: log the notifier, offer URL, product identifiers, alleged risk, supporting evidence, seller account, and receipt timestamp; process the notice without undue delay and no later than three working days from receipt.
  • Safety Gate Portal signal: compare the alert's product category, brand, model, barcode, photo, country of origin, risk description, and measure with live and recently removed listings before deciding whether the match is identical, likely related, or not the same product.
  • Accident or dangerous-product information: preserve the report, identify the relevant trader and economic operator, assess actual knowledge, and decide whether the marketplace must inform authorities through the Safety Business Gateway immediately or without undue delay.
Sources for this answer
Regulation (EU) 2023/988 on general product safety
Article 22 sets the marketplace intake duties, including contact points, internal product-safety processes, authority orders, Safety Gate use, notice handling, consumer notification, and Safety Business Gateway reporting.
Safety Gate public portal
Commission page explaining that Safety Gate alerts identify dangerous non-food products, risks, and measures taken by authorities or economic operators.
Section 2

2. Execute the takedown, warning, or hold decision

For an authority order, the marketplace response should mirror the order: remove the content, disable access, or display an explicit warning. For a notice or Safety Gate match, the decision should record why the offer is the dangerous product, an identical offer, a related but unconfirmed match, or outside the cited evidence.

  • If the order identifies specific dangerous-product content, capture the before-state listing, action taken, action timestamp, search terms used for identical content, and electronic confirmation sent to the issuing authority.
  • If the same dangerous product appears in duplicate listings, document the identifiers used to find identical content and avoid unsupported expansion beyond the information identified in the order.
  • If the evidence supports a voluntary removal or warning, retain the Safety Gate alert, notice payload, product photos, listing metadata, seller inventory count, and rationale for removal, disablement, warning, or temporary hold.
  • If the evidence does not support action, record the mismatch, such as different model, batch, barcode, image, technical characteristics, or seller documentation; do not invent a reinstatement deadline that the GPSR source does not provide.
Sources for this answer
Regulation (EU) 2023/988 on general product safety
Article 22(4) and 22(5) support the order-response workflow for removing content, disabling access, displaying warnings, handling identical content, and reporting the effect given to the issuing authority.
Commission Implementing Regulation (EU) 2024/1459 on the Safety Gate Portal interface
Official implementing regulation supporting marketplace use of the Safety Gate Portal interface to receive public Safety Gate information.
Section 3

3. Notify sellers, consumers, and authorities only on the supported trigger

After a removal or warning decision, the marketplace should split notifications by audience. The GPSR requires the relevant economic operator to be told when content referring to a dangerous-product offer is removed or disabled, affected consumers to be notified directly for known recalls or safety warnings, and market surveillance authorities to be informed through the Safety Business Gateway for dangerous products or qualifying accident information.

  • Seller or economic-operator notice: identify the removed or disabled offer, the product-safety basis, whether the action follows an authority order or marketplace assessment, and the evidence needed for review or possible reinstatement.
  • Consumer notice: when the marketplace has actual knowledge of a recall or safety warning, directly notify affected consumers who bought the product through the interface and publish recall information on the marketplace interface.
  • Safety Business Gateway dangerous-product report: when the marketplace has actual knowledge that a dangerous product was offered through its interface, report the Member States where it was made available, available risk details, quantity by Member State if available, and any corrective measure already taken.
  • Safety Business Gateway accident report: when informed of an accident causing serious risk or actual damage to consumer health or safety from a product made available on the marketplace, notify through the Gateway without undue delay and inform the manufacturer.
Sources for this answer
Regulation (EU) 2023/988 on general product safety
Article 22(12) supports seller/economic-operator notice, direct consumer notification, recall publication, dangerous-product reporting, accident cooperation, and manufacturer notification.
Safety Business Gateway
Commission Gateway page confirming that businesses use the Safety Business Gateway to report dangerous products and accidents to Member State market surveillance authorities.
Section 4

4. Close or reinstate with a reviewable evidence pack

The GPSR sources support fast action and cooperation, but they do not provide a general marketplace reinstatement clock. Treat reinstatement as an evidence decision: the listing should stay removed, disabled, or warned until the order is satisfied, the Safety Gate match is disproved, or the seller and responsible economic operator provide evidence that resolves the product-safety basis for the action.

  • Minimum closure evidence: intake record, timestamped action log, listing snapshots, product identifiers, seller account, authority order or notice, Safety Gate alert comparison, internal rationale, consumer and seller messages, and any Gateway case or submission reference.
  • Reinstatement evidence: authority correction or withdrawal where applicable, mismatch analysis, updated product identifiers, batch or model exclusions, corrected warning or safety information, recall-status evidence, and confirmation that duplicate identical content has been handled.
  • Safety Gate Portal interface control: maintain marketplace registration, a product-safety authority contact point, a consumer contact point, and a recurring Safety Gate feed or download configuration for public alerts relevant to live listings.
  • Audit trail: preserve why the marketplace used removal, disablement, warning, continued hold, or reinstatement, and keep the record separate from unsupported national escalation steps not present in the cited GPSR sources.
Sources for this answer
Regulation (EU) 2023/988 on general product safety
Article 22 supports the closure evidence model for marketplace cooperation, Safety Gate use, product-safety contact points, and internal processes without creating a separate reinstatement deadline.
Commission Implementing Regulation (EU) 2024/1459 on the Safety Gate Portal interface
Articles 1 and 2 support marketplace registration, interface linking, and configuring the frequency and content of Safety Gate Portal information downloads.
Recommended next step

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Open Research Copilot

Check GPSR marketplace facts, cited clocks, and Safety Gate evidence before acting.

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Primary sources

References and citations

Regulation (EU) 2023/988 on general product safety
eur-lex.europa.eu
Referenced sections
  • Article 22 supports the closure evidence model for marketplace cooperation, Safety Gate use, product-safety contact points, and internal processes without creating a separate reinstatement deadline.
"internal processes for product safety"
Safety Business Gateway
webgate.ec.europa.eu
Referenced sections
  • Commission Gateway page confirming that businesses use the Safety Business Gateway to report dangerous products and accidents to Member State market surveillance authorities.
"report dangerous products and accidents"
Safety Gate public portal
ec.europa.eu
Referenced sections
  • Commission page explaining that Safety Gate alerts identify dangerous non-food products, risks, and measures taken by authorities or economic operators.
"description of the risk"
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