Artifact GuideEU

EU GPSR Traceability and documentation records

GPSR traceability is built around product identity, manufacturer and importer contact details, EU responsible-person evidence, risk-analysis technical documentation, online offer data, and records of complaints, accidents, corrective actions, and recalls.

This page helps define the evidence pack a product, regulatory, quality, marketplace, or support team should keep before and after a consumer product is made available in the EU.

Author
Sorena AI
Published
May 9, 2026
Updated
Jul 25, 2026
Sections
5

Structured answer sets in this page tree.

Primary sources
4

Cited legal and guidance references.

Publication metadata
Sorena AI
Published May 9, 2026
Updated Jul 25, 2026
Overview

Regulation (EU) 2023/988 has applied since 13 December 2024. For GPSR purposes, traceability and documentation should identify the product, the behind it, the evidence used to assess safety, the online offer data shown to consumers, and the records needed if a product later becomes dangerous, causes an accident, or is recalled. This baseline covers consumer products where no EU rule with the same objective regulates the relevant safety issue; product-specific EU law can displace or supplement parts of it.

Section 1

Build the traceability spine before EU placement

First record why the GPSR applies. It covers products intended for consumers or likely to be used by consumers under reasonably foreseeable conditions, including new, used, repaired, and reconditioned products. Article 2 excludes medicinal products, food, feed, living plants and animals, specified biological and agricultural products, certain service-operated transport equipment, specified aircraft, and antiques. A product clearly marked for repair or reconditioning before use is also outside the rule in Article 2(3).

Start the record at SKU or model level and connect every market-facing identifier to the physical product, packaging, accompanying document, online listing, and supplier file. GPSR Article 9 requires manufacturers to use a type, batch or serial number, or another visible and legible element enabling product identification, unless the information has to move to packaging or an accompanying document because of the product's size or nature.

The same record should capture the manufacturer name, registered trade name or trade mark, postal address, electronic address, and any separate single contact point. For imported products, add the importer's corresponding name, trade name or trade mark, postal address, electronic address, and single contact point, plus evidence that the importer checked the manufacturer's technical documentation and product identity duties before EU placement.

  • Record product name, brand, model, SKU, type, batch or serial number, software or firmware version where safety-relevant, packaging variant, and any identifier used by sellers or marketplaces.
  • Keep manufacturer identity evidence exactly as displayed on the product, packaging, or accompanying document, including postal and electronic contact details.
  • For imported products, keep importer label proofs, the importer's pre-placement check against GPSR Article 9(2), 9(5), and 9(6), and evidence that added labels do not obscure manufacturer or other legally required label information.
  • Where a non-EU manufacturer relies on an EU responsible person, retain the responsible person's name, trade name or trade mark, postal address, electronic address, placement location on product, packaging, parcel, or accompanying document, and documented checks performed under GPSR Article 16.
Section 2

Keep technical documentation tied to the risk analysis

The technical file needs product-specific evidence. GPSR Article 9 requires an internal risk analysis before market placement and technical documentation containing at least a general product description and the essential characteristics relevant for assessing safety.

Where the product's possible risks make it appropriate, the record should add the risk analysis, risk elimination or mitigation solutions, test reports made by or for the manufacturer, and the European standards or other safety elements applied. If a standard or safety element is only partly applied, record which parts were applied so a reviewer can see the boundary of the evidence.

The GPSR and applicable delegated or implementing regulations are binding law. Commission manuals and portal instructions explain how to use systems such as the Safety Business Gateway, while the suggested identifier maps, evidence links, and review logs on this page are Sorena record-design recommendations. Those recommendations do not create extra statutory fields or replace a product-specific legal requirement.

  • Link each hazard to the design feature, warning, instruction, test report, standard, component control, or corrective action that eliminates or mitigates it.
  • Keep the technical documentation current and available for market surveillance authorities for 10 years after the product is placed on the market.
  • For series production, retain change-control records showing that later batches remain aligned with the general safety requirement, product identifiers, manufacturer contact data, and importer checks.
  • Separate unsupported supplier claims from evidence: supplier declarations, component certificates, lab reports, and standards matrices should name the exact model, batch, component, material, or version they cover.
Section 3

Align online offer data with product and operator records

For online and other distance sales, GPSR Article 19 requires the offer to clearly and visibly show manufacturer identity and contact data, responsible-person details when the manufacturer is not established in the Union, product identification information including a picture, type and any other identifier, and warning or safety information required for the product.

Marketplace evidence should prove that the listing interface can collect and display the same data rather than a shortened marketing version. GPSR Article 22 also requires online marketplaces to provide product-safety contact points, process product-safety notices, support recall and warning communications, and cooperate with authorities and when a dangerous product has been offered through the interface. Electronic information may supplement the physical markings and documents, but Article 21 does not allow it to replace information that Articles 9, 11, and 16 require on the product, packaging, parcel, or accompanying document.

  • Archive listing screenshots or structured listing exports that show manufacturer name, trade name or trade mark, postal address, electronic address, product picture, type, identifiers, and warnings in the consumer-facing language required for the target Member State.
  • For non-EU manufacturers, include the EU responsible person's name, postal address, and electronic address in the listing evidence and link it back to the Article 16 responsible-person record.
  • Keep marketplace trader onboarding fields, self-certification records, notice handling logs, removal orders, disabled-access evidence, explicit-warning evidence, and consumer recall notification exports where a platform is involved.
  • If Safety Gate data or marketplace notices trigger action, store the alert, matching criteria, product identifiers checked, action taken, authority contact, and the date the offer was removed, corrected, or left unchanged.
Section 4

Preserve incident, complaint, corrective-action, and recall records

After placement, documentation has to stay usable for incidents and corrective action. Manufacturers must provide public complaint and accident channels, investigate safety complaints and accident information alleging a dangerous product, and keep an internal register of those complaints, product recalls, and corrective measures. Importers have parallel duties to investigate complaints and accident information for products they made available and to file them in the manufacturer's register or their own internal register.

When a product is dangerous, the evidence file should show the risk, corrective measure, affected Member States, available quantity still circulating, Safety Business Gateway notification, consumer communication, and recall notice. GPSR Articles 35 and 36 require direct notice without undue delay where affected consumers can be identified, wider clear and visible notices where they cannot, and a written recall notice with product pictures, identification numbers, hazard, consumer action, remedies, contact route, and sharing instruction.

  • Keep complaint intake, triage, investigation outcome, related accidents, affected identifiers, corrective action, withdrawal or recall decision, and supply-chain notification records together.
  • For accidents involving death or serious adverse health and safety effects, retain the Safety Business Gateway submission or delegation evidence, product type and identification number, circumstances of the accident, Member State, and follow-up authority correspondence.
  • For recalls, preserve the Article 36 recall notice, product images, batch or serial identifiers, where and by whom the product was sold if available, hazard wording, stop-use instruction, remedy options, consumer contact route, and proof of direct and public dissemination.
  • Limit personal data in manufacturer and importer complaint registers to what is necessary to investigate the alleged dangerous product. Keep it only as long as the investigation requires and, in every case, no longer than five years after the data was entered; retain non-personal product-safety evidence separately when it remains needed.
Section 5

Check whether a product-specific traceability system applies

The baseline records above do not exhaust every possible GPSR traceability duty. Article 18 allows the Commission to create additional traceability systems by delegated act for products, categories, or groups likely to present a serious risk. Such an act must identify the covered products, required data, display and access methods, and who may access the data.

Do not assume that Article 18 creates a universal QR-code, data-carrier, or registration duty. Before adding a product-specific control, verify that an applicable delegated act covers the product and use that act's scope, data, timing, and access rules.

  • Record the delegated act, covered product category, effective date, required identifiers or components, data carrier, access rights, and transition period when a product-specific system applies.
  • Keep the Article 18 record linked to the ordinary Article 9 product identity and Article 15 supplier/customer traceability so the same product can be followed through both systems.
Recommended next step

Turn GPSR traceability into an auditable product file

Map each consumer product to its identifiers, economic operators, technical documentation, online offer fields, complaint channels, Safety Business Gateway records, and recall evidence before launch and after safety signals.

Primary sources

References and citations

eur-lex.europa.eu
Referenced sections
  • Article 18 authorises product-specific traceability systems through delegated acts and defines the matters those acts must specify.
"Specific traceability requirements for certain products"
webgate.ec.europa.eu
Referenced sections
  • European Commission page confirming that businesses use the Safety Business Gateway to report dangerous products and accidents to Member State market surveillance authorities.
"report dangerous products and accidents"
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