DMCA Notice & Takedown Policy

Digital Millennium Copyright Act Compliance

Sorena AI (Sorena AB, 559573-7338) respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we provide a clear process for copyright owners to report alleged infringements. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please follow our guidelines below to submit a DMCA notice.

Requirements for a DMCA Notice

Identification

  • An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
  • A description of the copyrighted work that you claim has been infringed, including the title, author, and any other relevant details.

Location and Contact Information

  • A description of where the material that you claim is infringing is located on the Site, including the specific URL(s) or other identifying information.
  • Your full name, address, telephone number, and email address.

Required Statements

  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Additional Evidence

  • Documentation proving your ownership of the copyright or authorization to act on the owner's behalf.
  • Screenshots or other evidence showing the alleged infringement.
  • Any additional information that may help us evaluate your claim.

Notice Review Timeline

Initial Review

We will acknowledge receipt of your DMCA notice within 2 business days. Our legal team will conduct an initial review within 5 business days to ensure all required information is provided.

Content Removal

If your notice is valid, we will remove the allegedly infringing content within 10 business days of receiving a complete DMCA notice. We will notify the affected user of the removal.

Counter-Notice Period

The affected user has 14 business days to submit a counter-notice if they believe the removal was incorrect.

Counter-Notice Process

Counter-Notice Requirements

  • Your physical or electronic signature
  • Identification of the removed content and its original location
  • A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
  • Your name, address, and phone number
  • A statement that you consent to the jurisdiction of the federal district court for your judicial district

Content Restoration

If we receive a valid counter-notice and the original complainant does not notify us of legal action within 14 business days, we will restore the content within 2-3 business days after this period.

False Claims and Consequences

Penalties for False Claims

Making false claims in a DMCA notice or counter-notice may result in serious consequences:

  • Legal liability for damages, including costs and attorney's fees
  • Permanent ban from using our services
  • Criminal penalties for perjury

Dispute Resolution

Resolution Process

  • Initial mediation through our legal team
  • Option for third-party mediation services
  • Final resolution through appropriate legal channels if necessary

Documentation Requirements

All parties must maintain complete records of all correspondence, notices, and evidence related to the dispute. These records may be required if legal action is pursued.

Submit Your DMCA Notice

Please note that submitting a false DMCA notice may have legal consequences. Ensure that your claim is valid and that you have a good faith belief that the use of the material in question is not authorized by the copyright owner, its agent, or the law.

Send all DMCA takedown notices to our designated copyright agent at:

[email protected]