What does Article 50 require for direct interactions with AI systems?
Providers must design and develop AI systems intended to interact directly with natural persons so that the people concerned are informed that they are interacting with an AI system.
The notice is not required when the interaction is obvious to a reasonably well-informed, observant, and circumspect person in the circumstances and context of use. The direct-interaction duty also has a law-enforcement exception for systems authorised by law to detect, prevent, investigate, or prosecute criminal offences, subject to safeguards, unless the system is available for the public to report a criminal offence.
- Place the notice in the product experience before or during the first AI interaction, not only in back-office documentation.
- Test whether a normal user can tell they are interacting with an AI system in the actual context, language, device, and channel.
- Keep a short record of the notice text, placement, version, language coverage, and the reason any obviousness or law-enforcement exception was used.