Providers and deployers must support staff AI literacy. People have complaint rights and, for specified decisions, explanation rights. The Act also provides regulatory sandboxes and proportionate support for smaller organisations.
Check the conditions for each provision. Explanation rights apply to specified decisions, sandbox testing has defined limits, and smaller-company support depends on the particular article.
What does AI literacy require?
From 27 July 2026, amended Article 4 requires providers and deployers to take measures that support the development of AI literacy for staff and other people operating or using AI systems on their behalf. The measures must reflect technical knowledge, experience, education, training, use context, and affected people, but the organisation does not have to guarantee a specific literacy level for every individual. Evidence can include the audience assessment, role-based material, completion records, operating guidance, and updates when the system or use changes.
Can someone complain about an infringement?
Yes. Article 85 allows a natural or legal person that has grounds to consider there has been an infringement to submit a complaint to the relevant market surveillance authority. The appropriate authority depends on the Member State, system, sector, and enforcement allocation. This route sits alongside other administrative or judicial remedies available under Union or national law.
Can people request an explanation for every AI decision?
Article 86 covers specified significant decisions, rather than every AI output. The decision must be taken by a deployer using output from an Annex III high-risk system, excluding point 2 critical infrastructure. It must produce legal effects or similarly significantly affect the person in a way they consider adverse to their health, safety or fundamental rights. The person can seek a clear, meaningful explanation of the system's role and the decision's main elements. Other EU-law rights and lawful exceptions or restrictions can affect applicability.
Does a regulatory sandbox waive the duties?
No. A sandbox provides a controlled framework and authority supervision for eligible development, training, testing, or validation. Participants still need safeguards, documentation, and a route to full compliance before placing a covered system on the market, putting it into service, or using it outside the permitted sandbox conditions. Article 5 prohibited practices are not converted into acceptable uses by sandbox participation.
Are startups and smaller companies exempt?
No. The Act includes proportionate support, reduced conformity-assessment fees, priority sandbox access in specified circumstances, simplified technical-documentation or quality-management measures where provided, and penalty rules that account for smaller undertakings. The substantive duty still applies unless the relevant article creates a specific exclusion or simplification.
Which authority handles questions or enforcement?
Member States designate national competent authorities and a single point of contact, while market surveillance and notifying authorities have different functions. The European AI Office supports implementation and has central responsibilities for general-purpose AI models. Sector rules can affect the competent route, so record the Member State, system category, actor, and issue before naming an authority.