EU Accessibility Act Products and Services in Scope

Covered products placed on the market after 28 June 2025 include consumer general purpose computer hardware systems and their operating systems, specified self service terminals such as payment terminals and ATMs, consumer terminal equipment with interactive computing capability used for electronic communications services, consumer terminal equipment used for accessing audiovisual media services, and e-readers.

The directive definitions matter. Consumer general purpose computer hardware systems explicitly include personal computers and, in the directive text, examples such as desktops, notebooks, smartphones, and tablets. Teams should therefore use the legal category rather than improvised product marketing labels when scoping.

Covered services provided to consumers after 28 June 2025 include electronic communications services, services providing access to audiovisual media services, defined elements of passenger transport services, consumer banking services, and e-commerce services. The transport category includes websites, mobile services, electronic tickets and ticketing services, transport information, and relevant interactive self service terminals.

The practical scoping question is usually not whether the company sells software. It is whether the company is providing one of these consumer services and which customer facing channels are used to deliver it. That is why service inventories should list every consumer interaction channel, not just the main website.