EU Accessibility Act Compliance Playbook

Start with an inventory of in-scope offerings and the role the business plays for each. Product obligations and service obligations overlap, but they are not identical. A product workflow needs technical documentation, conformity assessment, declaration management, and traceability through the supply chain. A service workflow needs accessible service information, supportable user journeys, and operational controls for changes over time.

Then set governance. Accessibility should sit inside release management, design system ownership, procurement review, and incident style escalation when a critical barrier is discovered after launch.

Your baseline control set should include requirements mapping, test planning, defect triage, remediation verification, published or customer facing conformance information, and evidence retention. For products, also include technical documentation under Annex IV and the related declaration process. For services, include content governance, support process, and service change reviews.

Finally, prepare for challenge. Procurement teams may ask for measurable acceptance criteria. Customers may ask what standards were used. Authorities may ask for Article 14 assessments, technical documentation, or corrective action records. A compliance playbook is complete only when those requests can be answered quickly.