UK Online Safety Act Ofcom Enforcement

Start by deciding whether the service is in scope and which illegal-content, children-safety, age-assurance, user-empowerment, transparency, complaints, risk-assessment, or Ofcom Enforcement duty is triggered. The decision should clearly state the trigger, the product or process affected, the required action, the owner, the evidence to retain, and the escalation point.

Keep the Online Safety Act source, service-scope decision, user-to-user/search feature map, risk assessment, code-of-practice mapping, age-assurance evidence, and Ofcom-facing record together.

Ownership should sit with the team that can change service design, moderation, recommender systems, age assurance, reporting, complaints, terms, or transparency data, with legal and trust-safety review.

Evidence should show service categorisation, illegal-content risk assessment, children access assessment, children risk assessment, mitigation controls, age-assurance decisions, terms/complaints records, and Ofcom reporting readiness.

Most Online Safety Act mistakes happen at the boundary between user-to-user, search, pornography, category, child-access, illegal-content, and transparency duties.

Use this section before launching a user feature, recommender change, moderation change, age-assurance flow, complaint process, or transparency-reporting process.

Use an Online Safety Act workflow that captures service scope, user groups, risk assessment, code mapping, child-access status, mitigation owner, evidence, and Ofcom escalation path.

The workflow should produce a service-scope memo, risk assessment, children access assessment, mitigation plan, age-assurance decision, complaint workflow, or transparency-report evidence pack, depending on the issue.