What must the manufacturer publish?
Since the regime took effect on 29 April 2024, the manufacturer must publish the minimum length of time for which security updates will be provided for the product and an end date. The information must be available without prior request, in English, free of charge, in an accessible, clear, and transparent form, and in language understandable without prior technical knowledge.
The published information must cover the update-capable product hardware and software categories described by Schedule 1 paragraph 3, including specified associated software used for the product's operation, user operation, or services. Use product names and model identifiers that let a customer match the notice to the item they own. If the manufacturer extends the minimum and creates a new , it must publish the new period as soon as practicable; it must not shorten the period after publication.
- State a calendar end date, not only a duration such as 'three years'.
- Explain what a means for the product without hiding the answer in technical release notes.
- Make the information reachable without an account, support request, payment, or personal-data submission.
- On a qualifying invitation to purchase on the manufacturer's own website or a free website under its control, publish the period alongside or with equal prominence to the product's main characteristics.
Sets the publication content, audience, language, access, and clarity requirements.
Explains that the minimum period and end date must be available to consumers clearly and transparently.