- Defines simple device erasure, associated-service removal, user instructions, and deletion confirmation expectations.
"delete user data"
A practical guide to the consumer IoT personal-data provisions in ETSI EN 303 645 clauses 5.8, 5.10, 5.11, and 6.
Use this to scope technical controls and evidence. ETSI EN 303 645 can support privacy work, but it is not a substitute for a separate legal assessment.
Structured answer sets in this page tree.
Cited legal and guidance references.
ETSI EN 303 645 treats data protection as part of consumer IoT security: protect personal data in transit, document sensing capabilities, examine telemetry for security anomalies when telemetry is collected, make user data deletion easy, and give consumers clear information about personal-data and telemetry processing. This page turns those provisions into review questions and evidence items without expanding them into unsupported GDPR or privacy-law conclusions.
Start with the actual provision set. Clause 5.8 addresses confidentiality for personal data moving between the device and services, stronger treatment for sensitive personal data exchanged with associated services, and accessible documentation of external sensing capabilities such as optical or acoustic sensors.
Clause 5.10 applies when telemetry is collected and expects that telemetry, including log data, is examined for security anomalies. Clause 5.11 addresses user-data erasure from the device, personal-data removal from associated services, clear deletion instructions, and confirmation after deletion. Clause 6 adds consumer-facing information, consent, withdrawal, telemetry minimisation, and telemetry transparency requirements.
For clause 5.8, do not stop at a generic statement that traffic is encrypted. The useful evidence is a route-by-route map that shows which personal-data category uses which secure communication mechanism, what security guarantees it provides, and which cryptographic details are implemented.
TS 103 701 assesses whether secure communication mechanisms referenced by personal-data entries provide confidentiality for the relevant use case, whether the mechanism is appropriate for the technology, operating environment, risk, and usage, and whether the implemented cryptographic settings match the IXIT documentation.
Telemetry has two separate duties in the grounding. Clause 5.10 expects security-anomaly examination if telemetry is collected. Clause 6 expects transparency about what telemetry is collected, how it is used, by whom, and for what purposes, and says personal-data processing in telemetry should be kept to the minimum necessary for the intended functionality.
The practical evidence should distinguish telemetry used for security examination from telemetry collected for other product purposes. TS 103 701 uses IXIT 24-TelData for telemetry description, purpose, security examination, and linked personal-data categories, and IXIT 2-UserInfo for the consumer-facing telemetry documentation.
Use the ETSI provisions and TS 103 701 evidence model to map personal-data flows, telemetry, consent, deletion, and user documentation before assessment.
Turn personal-data, telemetry, consent, and deletion requirements into assigned evidence requests.
Resolve narrow questions about provision scope, IXIT fields, and evidence expectations before implementation.
Review product scope, data flows, deletion paths, and assessment evidence with Sorena.
Clause 5.11 requires simple functionality for erasing user data from the device and recommends simple functionality for removing personal data from associated services. It also calls for clear instructions and clear confirmation after personal data has been deleted from services, devices, and applications.
The deletion review should cover more than a factory reset button. EN 303 645 notes that factory reset may be inappropriate in shared-use situations where one user needs to remove their own personal data without disrupting the owner or future users.
Use this checklist before publishing a claim, submitting evidence to an assessor, or using the page in procurement. Each item is grounded in the ETSI provisions or TS 103 701 evidence model and should be tied to a product version and assessment boundary.
"delete user data"
"personal data"
"valid way"
"telemetry data"
"Data protection provisions"
"IXIT 21-PersData"
"Documentation of Telemetry Data"
"Security Examination"
"IXIT 25-DelFunc"
"confidentiality"