Schedule 1 Clause 4 of the Smart Devices Rules requires manufacturers to publish the defined support period for security updates. The defined support period must be expressed as a period of time with an explicit end date under Clause 4(3) and must not be shortened after publication under Clause 4(4), although it may be extended under Clause 4(5). If the manufacturer offers to supply the product on its own website or another website under its control, the support period must be prominently published alongside information intended to inform consumer purchasing decisions and alongside the main characteristics of the product under Clause 4(7). A complete support period publication template is a required part of any Australia Cyber Security Act 2024 compliance templates set because the defined support period also appears as Field 7 of the statement of compliance under Section 9(3)(e).
The Explanatory Statement to the Rules provides detailed guidance on the prominence requirements. Product information pages, product purchase pages, and product comparison pages are examples of locations where the support period is likely required. Generic press releases, support articles, and accessory purchase pages are not likely to contain information intended to inform consumer purchasing decisions. Below are the required and recommended fields for your support period publication template as part of your Australia Cyber Security Act 2024 compliance templates.