FAQGlobalISO/IEC 27017

ISO/IEC 27017 FAQ Logging

How should teams handle Logging under ISO/IEC 27017 Cloud Security Controls?

Grounded in external ISO, NIST, EU, or framework sources where relevant. This is practical implementation guidance, supporting implementation planning and should be validated against jurisdiction-specific legal, contractual, and policy requirements before implementation.

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Author
Sorena AI
Published
May 9, 2026
Updated
May 9, 2026
Questions
4

Structured answer sets in this page tree.

Primary sources
3

Cited legal and guidance references.

Publication metadata
Sorena AI
Published May 9, 2026
Updated May 9, 2026
Overview

This ISO/IEC 27017 FAQ answers Logging in standalone terms: what decision is required, who owns it, what evidence proves it, and when it should be reviewed.

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4 of 4 questions
Question 1

How should teams handle Logging under ISO/IEC 27017?

Start with the operational decision: define what Logging means in your ISO/IEC 27017 scope, who owns it, and what record proves the decision is current.

For cloud security work, write the provider/customer split before requesting evidence; the same control can be provider-owned, customer-owned, or shared depending on the service model and contract. This keeps the answer useful in audits, customer reviews, incidents, supplier reviews, and management review.

  • Name the accountable owner and reviewer for Logging.
  • Record the scope, assumptions, decision, approval date, evidence location, exception status, and next review trigger.
  • Escalate when Logging changes risk acceptance, service commitments, customer promises, regulatory duties, or certification evidence.
Citations
Question 2

What evidence should prove Logging is current under ISO/IEC 27017?

The evidence should show the process operating. For this artifact, the strongest record usually includes shared-responsibility matrix, cloud service agreement, provider assurance, customer configuration evidence, access reviews, logs, and change records.

Avoid evidence that only repeats a requirement. A reviewer should be able to see the actual owner, date, system, supplier, AI system, service, incident, risk, or control sample behind the answer.

  • Use source records from the system of work, not screenshots created only for audit day.
  • Keep exceptions visible as risk acceptance, corrective action, or management-review input.
  • Update linked registers when the answer changes an owner, risk, control, service, supplier, or review date.
Citations
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Question 3

Who should approve Logging decisions under ISO/IEC 27017?

The person who can fund, operate, and correct the process should own the decision; governance should review consistency and exceptions.

For high-impact changes, approval should include the teams affected by the evidence: security, privacy, resilience, supplier management, AI governance, legal, risk, or business service owners as relevant.

  • Use a named owner, named backup, and named escalation forum.
  • Separate preparation work from risk acceptance and final approval.
  • Keep approval records with the evidence rather than in disconnected email threads.
Citations
Question 4

When should Logging be reviewed under ISO/IEC 27017?

Review it at planned intervals and whenever the underlying scope, service, supplier, control, risk, AI system, personal data flow, incident process, or customer commitment changes.

A stale record is worse than a short record. If the facts change, update the evidence and mark what changed so the next reviewer can trust the page.

  • Set a planned review date and a change-trigger rule.
  • Use findings to update controls, procedures, contracts, risk registers, or training.
  • Carry unresolved items into management review or risk acceptance.
Citations
Primary sources

References and citations

ISO/IEC 27001:2022 standard page
iso.org
Referenced sections
  • Supports keeping logging ownership, evidence, exceptions, and review records inside the ISMS.
"Information security management systems - Requirements"
ISO/IEC 27002:2022 standard page
iso.org
Referenced sections
  • Supports logging as part of the broader information-security control catalogue used for evidence and review.
"Information security controls"
ISO/IEC 27017:2015 standard page
iso.org
Referenced sections
  • Confirms ISO/IEC 27017 is the cloud-services control guidance used to frame logging responsibilities between providers and customers.
"Code of practice for information security controls based on ISO/IEC 27002 for cloud services"
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