EN 319 411-1 also covers facility, management, and operational controls. That means physical security, personnel controls, procedural controls, key changeover, compromise handling, disaster recovery, and CA or RA termination are part of the compliance story.
If your issuance workflow is strong but privileged access, key custody, or disaster recovery is weak, the certificate service is still weak. Evidence should show how trusted roles are governed and how the service survives compromise or major outage.