What is a related service, and when does an app count under the Data Act?
Under the Data Act, a related service is a digital service, other than an electronic communications service, that is connected with the product at purchase, rent, or lease so that the product would lose one or more functions without it, or that is later connected to add, update, or adapt product functions. Software can be a related service when it is linked to product operation.
The Commission FAQ describes two practical conditions: there must be bidirectional exchange of data between the connected product and service provider, and the service must affect the product's functions, behavior, or operation. An app that adjusts light brightness or regulates a fridge temperature can be a related service; connectivity, power supply, auxiliary consulting, analytics, financial services, and regular repair or maintenance are not related services merely because they interact with the product ecosystem.
- Look for commands, settings, updates, or data flows that affect how the product behaves.
- Review user expectations, marketing, contract terms, replaceability, and whether the service is pre-installed or bundled.
- Separate related services from ordinary connectivity, electricity, analytics, consulting, finance, repair, and maintenance services.
Article 2(6) defines related service; Recital 17 distinguishes related services from connectivity, power supply, consulting, analytics, finance, repair, and maintenance.
Commission FAQ Question 10 gives the bidirectional-data and product-function tests for related services.
Commission explainer gives a washing-machine app example of a related service that uses sensor data and adjusts a cycle.