Must the provider tell the customer before complying under the Data Act?
Yes. Article 32 requires the provider to inform the customer about a third-country authority request before complying. The exception applies where the request serves law-enforcement purposes, for as long as withholding notice is necessary to preserve the effectiveness of that activity.
Customer notice should be a controlled workflow, not an informal support message. The record should show whether notice was given, what was said, when it was sent, and, if notice was delayed or withheld, the documented law-enforcement reason.
- Notify the customer before compliance unless the law-enforcement exception applies.
- Keep the notification content, timestamp, recipient, and channel.
- Document the reason and duration for any delayed or withheld notice.
Article 32(5) sets the customer-notice rule and law-enforcement exception.