---
title: "EU MSR: EUPCN, ICSMS, and Safety Gate"
canonical_url: "https://www.sorena.io/artifacts/eu/market-surveillance-regulation/eupcn-icsms-and-safety-gate"
source_url: "https://www.sorena.io/artifacts/eu/market-surveillance-regulation/eupcn-icsms-and-safety-gate"
author: "Sorena AI"
description: "How the EU Product Compliance Network, ICSMS, and Safety Gate fit together under EU market surveillance, with practical evidence and response steps for operators."
published_at: "2026-05-09"
updated_at: "2026-05-09"
keywords:
  - "EU Market Surveillance Regulation"
  - "EU MSR"
  - "Regulation (EU) 2019/1020"
  - "EUPCN"
  - "ICSMS"
  - "Safety Gate"
---
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# EU MSR: EUPCN, ICSMS, and Safety Gate

How the EU Product Compliance Network, ICSMS, and Safety Gate fit together under EU market surveillance, with practical evidence and response steps for operators.

*Artifact Guide* *EU*

## EU Market Surveillance Regulation EUPCN, ICSMS, and Safety Gate

The EU Product Compliance Network coordinates market surveillance practice, ICSMS records and exchanges market surveillance information, and Safety Gate circulates rapid alerts for dangerous non-food products.

Use this page to prepare product files, contact points, traceability data, and response evidence before an authority request, ICSMS case, border hold, or serious-risk alert.

EUPCN, ICSMS, and Safety Gate are connected, but they do different jobs. EUPCN is the coordination network for market surveillance authorities and the Commission. ICSMS is the information and communication system used for market surveillance data, documented checks, authority cooperation, and relevant customs interactions. Safety Gate is the rapid alert system for dangerous non-food products, including serious-risk measures notified under the Market Surveillance Regulation and the General Product Safety Regulation.

## What each system is for

Treat EUPCN as the coordination layer, not as a case inbox for operators. The Network was established by Regulation (EU) 2019/1020 to structure cooperation between Member State enforcement authorities and the Commission, streamline market surveillance practice, coordinate ADCO activity, and advise on further development of Safety Gate and the Article 34 information system.

Treat ICSMS as the authority information layer. It supports the exchange of information on investigated non-food products, test results, product identification data, economic-operator information, accident information, measures taken by surveillance authorities, and records of documented checks.

Treat Safety Gate as the rapid-alert layer for dangerous non-food products. National authorities circulate alerts describing the product, the risk, and measures taken by an economic operator or ordered by an authority, and other countries follow up if the same product is found on their markets.

- Use EUPCN context when a case points to coordinated EU surveillance priorities, joint activities, ADCO work, or Network guidance.
- Use ICSMS readiness when an authority may request technical documentation, compliance data, test results, product identifiers, supply-chain details, or corrective-action evidence.
- Use Safety Gate readiness when a dangerous product, recall, withdrawal, online removal, consumer warning, or serious-risk measure may need rapid cross-border circulation.

Sources for this answer:

- [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/oj/eng?ref=sorena.io) - Establishes the Network, Article 34 information system, serious-risk notification route, and economic-operator cooperation duties.
- [European Commission - EU Product Compliance Network](https://single-market-economy.ec.europa.eu/single-market/goods/building-blocks/market-surveillance/organisation/eu-product-compliance-network_en?ref=sorena.io) - Explains EUPCN composition, coordination role, ADCO links, and its advisory role for Safety Gate and the Article 34 information system.
- [ICSMS - Information and Communication System for Market Surveillance](https://www.icsms.org/?ref=sorena.io) - Describes ICSMS as the platform for market surveillance communication, public data, internal authority access, and product-case information exchange.
- [European Commission - Safety Gate](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Describes Safety Gate as the rapid alert system for dangerous non-food products and the alert contents used by national authorities.

## When information or alerts are exchanged

ICSMS is used when market surveillance information helps authorities assess, coordinate, or document enforcement activity. Regulation (EU) 2019/1020 requires product-case information to be entered for in-depth compliance checks, including product identity, test or check results, economic-operator details, and corrective action. It can also support mutual assistance requests and communications between market surveillance and customs authorities.

Safety Gate is used for rapid circulation of dangerous-product measures. Under Regulation (EU) 2019/1020, products presenting a serious risk trigger immediate notification through RAPEX/Safety Gate, and the regulation provides an interface between Safety Gate and the Article 34 information system to avoid double data entry. The GPSR continues that model for dangerous consumer products and allows follow-up measures for the same product to be shared through Safety Gate.

The practical difference for a company is the evidence package. An ICSMS-related request is often about proving compliance, tracing the product, and showing corrective action. A Safety Gate situation is also about speed: identifying affected product, risk, markets, measures, consumer communications, recall status, and whether online offers or listings must be removed or warned against.

- Prepare product identifiers that match packaging, labels, online listings, declarations, test reports, batches, serial numbers, software or firmware versions, and supplier records.
- Keep a response log that separates authority requests, documents supplied, samples or tests, risk assessment, operator decisions, ordered measures, voluntary measures, and public communications.
- If a serious risk is suspected, preserve the risk analysis, incident evidence, distribution map, affected units, corrective-action rationale, recall notice drafts, and proof of marketplace or channel actions.

Sources for this answer:

- [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/oj/eng?ref=sorena.io) - Supports the distinction between ICSMS market surveillance records, Article 20 serious-risk notifications, and the interface with RAPEX/Safety Gate.
- [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj/eng?ref=sorena.io) - Supports Safety Gate rapid-alert rules for dangerous products, follow-up notifications, and Safety Business Gateway context for operators.
- [ICSMS - Information and Communication System for Market Surveillance](https://www.icsms.org/?ref=sorena.io) - Lists the types of product, test, operator, accident, and measure information that ICSMS enables authorities to share.
- [European Commission - Safety Gate](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Shows that Safety Gate alerts include product details, risk description, and measures taken by the operator or ordered by an authority.

## What economic operators should prepare

Operators do not control EUPCN, ICSMS, or Safety Gate, but they can make authority response materially easier. Regulation (EU) 2019/1020 requires economic operators to cooperate with market surveillance authorities on actions that eliminate or mitigate product risks, and it gives authorities powers to require documents, technical specifications, data, compliance information, and technical product information where needed for assessment.

Build the file around the product as sold in the EU, not around a generic model name. The file should show the responsible economic operator, applicable Union harmonisation legislation, declarations, technical documentation index, standards or test evidence, online offer data, importer or fulfilment-service-provider details where relevant, distribution footprint, and current corrective-action owner.

For serious-risk readiness, link product identification to customer and channel reach. Safety Gate and GPSR recall practice depend on being able to identify the affected product, explain the hazard and risk, identify measures already taken, and show how consumers, distributors, marketplaces, and authorities were reached.

- Maintain one authority-response pack per product family with EU role mapping, contact points, declarations, test evidence, instructions, labels, online listings, batch data, and supplier traceability.
- Define who can approve a risk assessment, voluntary corrective action, recall notice, marketplace removal, Safety Business Gateway submission, and authority response.
- Keep evidence of actions taken: stop-sale instructions, withdrawal or recall records, consumer warnings, repair or remedy scripts, marketplace takedown confirmations, distributor notices, and post-action verification.

Sources for this answer:

- [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/oj/eng?ref=sorena.io) - Grounds operator cooperation duties, document-request powers, corrective-action expectations, and serious-risk measures under the Market Surveillance Regulation.
- [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj/eng?ref=sorena.io) - Grounds consumer-product recall, safety warning, Safety Business Gateway, and dangerous-product notification context.
- [European Commission - Safety Gate](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Supports the practical need to prepare risk descriptions and measures because Safety Gate alerts circulate that information.
- [ICSMS - Information and Communication System for Market Surveillance](https://www.icsms.org/?ref=sorena.io) - Supports preparation of product, test, operator, accident, and measure data that may appear in authority information exchange.

## Practical evidence and response implications

The same issue can move across layers. A national authority may investigate and document a product in ICSMS, a serious-risk case may trigger Safety Gate circulation, and EUPCN or ADCO activity may shape coordinated surveillance themes. Operators should therefore avoid fragmented files where product compliance, incident response, customer communications, and marketplace actions live in separate systems with no shared identifier.

Use one case record that can support both compliance assessment and rapid-response work. It should tie the product, risk, evidence, affected markets, operator role, authority correspondence, and corrective measures to the same product identifiers. That makes it easier to answer a document request, explain a risk decision, prove follow-through, and reconcile public Safety Gate information with internal records.

Do not assume that a Safety Gate alert is only a public-relations event or that ICSMS is only an internal authority database. Both can expose gaps in traceability, role assignment, test evidence, online offer control, and recall execution. The practical control is to be able to produce a complete, dated, source-linked evidence trail quickly.

- Use exact product identity in every response: model, batch or serial range, version, image, listing URL, brand, importer, manufacturer, responsible person where applicable, and affected EU markets.
- Separate facts from decisions: test findings, incident reports, risk assessment, legal basis, authority order, voluntary measure, and management approval should be distinguishable.
- After action is taken, keep verification evidence showing that products were withdrawn, recalled, relabelled, repaired, blocked at the border, removed from online offers, or otherwise risk-mitigated.

Sources for this answer:

- [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/oj/eng?ref=sorena.io) - Supports the need to connect authority requests, corrective action, customs controls, serious-risk measures, and Article 34 information exchange.
- [European Commission - EU Product Compliance Network](https://single-market-economy.ec.europa.eu/single-market/goods/building-blocks/market-surveillance/organisation/eu-product-compliance-network_en?ref=sorena.io) - Supports the coordination context linking EUPCN, ADCOs, Safety Gate, and the Article 34 information system.
- [ICSMS - Information and Communication System for Market Surveillance](https://www.icsms.org/?ref=sorena.io) - Supports evidence guidance for investigated-product records and authority information exchange.
- [European Commission - Safety Gate](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Supports the rapid-alert and follow-up implications for dangerous non-food products found across Single Market countries.

*Recommended next step*

*Placement: after implementation section*

## Prepare one evidence pack for ICSMS and Safety Gate response

Connect product identity, risk assessment, technical evidence, distribution data, online offers, authority correspondence, and corrective-action proof before a market surveillance request becomes a rapid-response case.

- [Open Research Copilot](/solutions/research-copilot.md): Answer EU MSR scope, risk, and evidence questions with cited outputs.
- [Talk through implementation](/contact.md): Review your authority-response pack, traceability model, and corrective-action evidence.

## Primary sources

- [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/oj/eng?ref=sorena.io) - Primary legal source for the EU Product Compliance Network, ICSMS, serious-risk notification, customs cooperation, authority powers, and economic-operator cooperation.
  - Quote: "market surveillance and compliance of products"
- [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj/eng?ref=sorena.io) - Primary legal source for Safety Gate, Safety Business Gateway, dangerous consumer-product notifications, recalls, warnings, and operator response duties.
  - Quote: "Safety Gate Rapid Alert System"
- [European Commission - EU Product Compliance Network](https://single-market-economy.ec.europa.eu/single-market/goods/building-blocks/market-surveillance/organisation/eu-product-compliance-network_en?ref=sorena.io) - Commission source for EUPCN purpose, composition, ADCO coordination, and its role in Safety Gate and ICSMS development.
  - Quote: "EU Product Compliance Network"
- [ICSMS - Information and Communication System for Market Surveillance](https://www.icsms.org/?ref=sorena.io) - Commission-managed source describing ICSMS public data, authorised internal access, authority exchange functions, and investigated-product records.
  - Quote: "comprehensive communication platform"
- [European Commission - Safety Gate](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Commission source describing Safety Gate alerts for dangerous non-food products and follow-up by national authorities.
  - Quote: "dangerous non-food products"

## Related Topic Guides

- [EU Market Surveillance Regulation Checklist](/artifacts/eu/market-surveillance-regulation/checklist.md): Practical EU MSR checklist for Union harmonisation scope, Article 4 responsible operators, distance sales, labels, technical documentation, authority requests, border controls, corrective actions, ICSMS, and Safety Gate awareness.
- [EU Market Surveillance Regulation deadlines and compliance calendar](/artifacts/eu/market-surveillance-regulation/deadlines-and-compliance-calendar.md): Grounded Regulation (EU) 2019/1020 calendar covering application dates, Article 4 checks, online sales, authority requests, border holds, documentation readiness, and corrective action triggers.
- [EU Market Surveillance Regulation FAQ](/artifacts/eu/market-surveillance-regulation/faq.md): Concise FAQ on Regulation (EU) 2019/1020: Article 4 economic operators, distance sales, authority requests, customs controls, corrective action, serious risk, ICSMS, Safety Gate, and EUPCN.
- [EU Market Surveillance Regulation requirements](/artifacts/eu/market-surveillance-regulation/requirements.md): MSR requirements for Article 4 responsible economic operators, distance sales, authority requests, technical documentation, customs holds, corrective action, ICSMS, and Safety Gate.
- [EU Market Surveillance Regulation vs Decision No 768/2008/EC: side-by-side comparison](/artifacts/eu/market-surveillance-regulation/msr-vs-decision-768-2008.md): Compare Regulation (EU) 2019/1020 market-surveillance controls with Decision No 768/2008/EC product-marketing, CE marking, EU declaration, and conformity-assessment concepts.
- [EU MSR Applicability Test](/artifacts/eu/market-surveillance-regulation/applicability-test.md): Test whether Regulation (EU) 2019/1020 applies to a product, including Union harmonisation scope, EU distance sales, Article 4 operator duties, and evidence checks.
- [EU MSR Article 4 responsible person: practical duties and compliance obligations](/artifacts/eu/market-surveillance-regulation/responsible-person-and-economic-operator-duties.md): Article 4 EU Market Surveillance Regulation guide covering eligible EU responsible economic operators, contact display, documentation access, and authority cooperation.
- [EU MSR Article 4 setup workflow](/artifacts/eu/market-surveillance-regulation/article-4-setup-workflow.md): Set up Article 4 compliance for covered EU harmonised products: confirm scope, assign the EU economic operator, verify contact details, collect DoC and technical-documentation evidence, and prepare authority and import-release records.
- [EU MSR Article 4: who is the responsible economic operator?](/artifacts/eu/market-surveillance-regulation/article-4-responsible-economic-operator.md): Article 4 guide for products needing an EU responsible economic operator under Regulation (EU) 2019/1020, including roles, contact display, documentation, cooperation, and evidence.
- [EU MSR Article 6 distance sales and online offers](/artifacts/eu/market-surveillance-regulation/article-6-distance-sales.md): How Regulation (EU) 2019/1020 Article 6 treats online and distance-sales offers as made available on the EU market, including targeting indicators, marketplaces, Article 4 operator checks, and evidence to retain.
- [EU MSR Authority Evidence Requests](/artifacts/eu/market-surveillance-regulation/authority-evidence-requests.md): How to prepare responses to EU market surveillance authority requests for declarations, technical documentation, product data, test evidence, samples, and corrective-action records.
- [EU MSR authority request response playbook](/artifacts/eu/market-surveillance-regulation/authority-request-response-playbook.md): Practical EU Market Surveillance Regulation playbook for triaging authority requests, compiling documentation, handling samples, checking Article 4 contacts, and preserving evidence.
- [EU MSR Authority Request Triage Workflow](/artifacts/eu/market-surveillance-regulation/msa-request-triage-workflow.md): A concrete EU Market Surveillance Regulation workflow for handling market surveillance authority requests, evidence packs, Article 4 contacts, samples, risk escalation, corrective action, and records.
- [EU MSR border hold response workflow](/artifacts/eu/market-surveillance-regulation/border-hold-response-workflow.md): Workflow for responding to an EU customs suspension under Regulation (EU) 2019/1020, with Article 4 contact checks, evidence pack contents, release paths, and refusal outcomes.
- [EU MSR Compliance Obligations](/artifacts/eu/market-surveillance-regulation/compliance.md): EU Market Surveillance Regulation compliance guide covering Article 4 responsible operators, distance sales, authority requests, technical documentation, customs holds, and corrective action records.
- [EU MSR Corrective Actions](/artifacts/eu/market-surveillance-regulation/corrective-actions.md): How Regulation (EU) 2019/1020 handles corrective action: operator remedies, withdrawal, recall, authority measures, serious-risk escalation, ICSMS, Safety Gate, and evidence records.
- [EU MSR corrective-action escalation workflow](/artifacts/eu/market-surveillance-regulation/corrective-action-escalation-workflow.md): Concrete EU Market Surveillance Regulation workflow for non-compliance findings, voluntary corrective action, authority measures, serious-risk escalation, ICSMS, Safety Gate, and records.
- [EU MSR customs and border controls](/artifacts/eu/market-surveillance-regulation/customs-and-border-controls.md): Customs control guide for Regulation (EU) 2019/1020: suspension triggers, release and refusal outcomes, Article 4 checks, and importer evidence records.
- [EU MSR Enforcement Powers and Penalties](/artifacts/eu/market-surveillance-regulation/enforcement-powers-and-penalties.md): source-linked guide to Regulation (EU) 2019/1020 enforcement powers: investigations, testing, corrective measures, serious-risk action, border refusals, coordination, and Member State penalties.
- [EU MSR Investigations and Evidence Requests](/artifacts/eu/market-surveillance-regulation/investigations-and-evidence-requests.md): How to handle EU Market Surveillance Regulation investigation requests, technical-documentation demands, samples, Article 4 contacts, cooperation, escalation, and evidence records.
- [EU MSR market surveillance for online marketplaces](/artifacts/eu/market-surveillance-regulation/market-surveillance-for-online-marketplaces.md): How online marketplaces and sellers should evidence EU targeting, Article 4 responsible economic operator checks, product listing data, authority requests, and corrective action under Regulation (EU) 2019/1020.
- [EU MSR online listings FAQ: Article 6 and Article 4 evidence](/artifacts/eu/market-surveillance-regulation/faq/online-listings.md): FAQ on when online offers are treated as EU market availability under the EU Market Surveillance Regulation and what Article 4 responsible-operator evidence should be ready.
- [EU MSR online marketplace surveillance](/artifacts/eu/market-surveillance-regulation/online-marketplace-surveillance.md): How EU market surveillance applies to online listings, targeted distance sales, Article 4 responsible-operator evidence, authority requests, and serious-risk escalation.
- [EU MSR online sales and marketplaces](/artifacts/eu/market-surveillance-regulation/online-sales-and-marketplaces.md): How Regulation (EU) 2019/1020 treats online offers, EU targeting, Article 4 responsible economic operators, listing evidence, authority requests, and corrective action.
- [EU MSR penalties and fines: Article 41 enforcement risk](/artifacts/eu/market-surveillance-regulation/penalties-and-fines.md): EU Market Surveillance Regulation penalties guide covering Article 41 Member State penalty-setting, authority measures, restrictions, withdrawal, recall, customs holds, and documentation failures.
- [EU MSR sector regulation interfaces](/artifacts/eu/market-surveillance-regulation/sector-regulation-interfaces.md): How the EU Market Surveillance Regulation connects with sector product laws: Union harmonisation coverage, Article 4 operators, technical files, DoC, CE marking, customs controls, serious risk, and corrective action.
- [EU MSR Union testing facilities](/artifacts/eu/market-surveillance-regulation/union-testing-facilities.md): What Union testing facilities do under Regulation (EU) 2019/1020, who they serve, how market surveillance authorities use testing, and how they differ from notified bodies.
- [EU MSR vs DSA: cautious marketplace boundary comparison](/artifacts/eu/market-surveillance-regulation/msr-vs-dsa.md): MSR-grounded comparison of EU product compliance, Article 4, distance sales, marketplace workflows, customs controls, and when DSA questions need separate sourcing.
- [FAQ: EU MSR Article 4 responsible person and economic operator duties](/artifacts/eu/market-surveillance-regulation/faq/responsible-person.md): When Article 4 of Regulation (EU) 2019/1020 requires an EU-established responsible economic operator, who can serve, what must be shown, and what sellers should verify.
- [How does Regulation (EU) 2019/1020 apply to Distance Sales into the EU? | EU MSR FAQ](/artifacts/eu/market-surveillance-regulation/faq/distance-sales.md): How EU MSR Article 6 treats online and distance-sale offers targeted at EU end users, with Article 4 and evidence implications.
- [How should companies respond to an EU market surveillance documentation request? | EU MSR FAQ](/artifacts/eu/market-surveillance-regulation/faq/product-documentation-requests.md): EU MSR FAQ on responding to product documentation requests, including Article 4 operator tasks, DoC and technical-file access, cooperation, language, and evidence to keep.
- [Market Surveillance Regulation vs GPSR](/artifacts/eu/market-surveillance-regulation/market-surveillance-regulation-vs-gpsr.md): Grounded comparison of Regulation (EU) 2019/1020 and the General Product Safety Regulation for harmonised products, consumer safety, online marketplaces, Safety Gate, customs controls, and corrective actions.
- [MSR vs EMC, LVD, RED, and RoHS](/artifacts/eu/market-surveillance-regulation/msr-vs-emc-lvd-red-rohs.md): Compare the EU Market Surveillance Regulation with EMC, LVD, RED, and RoHS: surveillance, customs, Article 4 operators, technical files, DoC, CE marking, and evidence requests.
- [Regulation (EU) 2019/1020 vs Blue Guide: binding rules and guidance](/artifacts/eu/market-surveillance-regulation/msr-vs-blue-guide.md): Compare binding MSR market-surveillance, customs, and Article 4 duties with Blue Guide guidance on EU product rules, economic operators, CE marking, declarations, and technical files.
- [What corrective actions can market surveillance authorities require under Regulation (EU) 2019/1020? | EU MSR FAQ](/artifacts/eu/market-surveillance-regulation/faq/corrective-action.md): Concise EU MSR FAQ on corrective action triggers, voluntary measures, authority restrictions, serious-risk escalation, and records.
- [What counts as a Serious Risk under EU market surveillance rules? | EU MSR FAQ](/artifacts/eu/market-surveillance-regulation/faq/serious-risk.md): EU MSR FAQ explaining serious risk, authority measures, Safety Gate/ICSMS awareness, and operator evidence under Regulation (EU) 2019/1020.
- [What penalties can apply under EU market surveillance rules? | EU MSR FAQ](/artifacts/eu/market-surveillance-regulation/faq/penalties.md): How Regulation (EU) 2019/1020 treats market-surveillance enforcement, corrective measures, serious-risk action, and Member State penalties.
- [What Regulation (EU) 2019/1020 changes](/artifacts/eu/market-surveillance-regulation/what-market-surveillance-changes.md): Concrete changes introduced by the EU Market Surveillance Regulation: Article 4 responsible economic operators, distance sales, authority powers, border controls, corrective action, ICSMS, Safety Gate, and EUPCN coordination.
- [What should importers do when customs holds a product under EU MSR?](/artifacts/eu/market-surveillance-regulation/faq/customs-holds.md): EU MSR FAQ on customs holds, release or refusal context, Article 4 contact checks, documentation evidence, and operator response.
- [When can a fulfilment service provider be the EU Article 4 operator? | EU MSR FAQ](/artifacts/eu/market-surveillance-regulation/faq/fulfilment-service-providers.md): EU MSR FAQ on when a fulfilment service provider can be the Article 4 economic operator, what fulfilment services mean, and what sellers should verify.


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