--- title: "EU GPSR Online Marketplace Obligations" canonical_url: "https://www.sorena.io/artifacts/eu/general-product-safety-regulation/online-marketplace-obligations" source_url: "https://www.sorena.io/artifacts/eu/general-product-safety-regulation/online-marketplace-obligations" author: "Sorena AI" description: "GPSR obligations for online marketplaces: contact points, Safety Gate registration, authority orders, product-safety notices, listing data, recall cooperation, accident notifications, and records." published_at: "2026-05-09" updated_at: "2026-05-09" keywords: - "EU GPSR online marketplace obligations" - "Regulation (EU) 2023/988 Article 22" - "Safety Gate Portal" - "Safety Business Gateway" - "product safety recall notice" - "EU General Product Safety Regulation" - "EU GPSR" - "Regulation (EU) 2023/988" - "Online marketplace obligations" --- **[SORENA](https://www.sorena.io/)** - AI-Powered GRC Platform [Home](https://www.sorena.io/) | [Solutions](https://www.sorena.io/solutions) | [Artifacts](https://www.sorena.io/artifacts) | [About Us](https://www.sorena.io/about-us) | [Contact](https://www.sorena.io/contact) | [Portal](https://app.sorena.io) --- # EU GPSR Online Marketplace Obligations GPSR obligations for online marketplaces: contact points, Safety Gate registration, authority orders, product-safety notices, listing data, recall cooperation, accident notifications, and records. *Artifact Guide* *EU* ## EU GPSR Online Marketplace Obligations Article 22 of Regulation (EU) 2023/988 gives providers of online marketplaces product-safety duties that sit beside Digital Services Act marketplace controls. This page helps map the marketplace controls for contact points, Safety Gate Portal registration, authority orders, listing data, recall notices, accident cooperation, and evidence records. For a GPSR marketplace review, start with the platform interface and the trader flow. The evidence should show how the marketplace can receive authority orders, process product-safety notices, display mandatory listing information, act on Safety Gate data, notify affected consumers, cooperate on recalls and accidents, and preserve the records needed to prove those steps were taken. ## Marketplace scope and contact points A provider of an online marketplace is treated as an intermediary service using an online interface that lets consumers conclude distance contracts with traders for product sales. If that model is in scope, the marketplace should not treat GPSR as only a seller documentation issue. Article 22 requires two operational contact routes: one single point of contact for direct electronic communication with Member State market surveillance authorities on product-safety issues, and one single point of contact that enables consumers to communicate directly and rapidly about product-safety issues. The marketplace must also register with the Safety Gate Portal and provide the authority contact point information there. - Record the marketplace legal entity, online interface, EU consumer targeting facts, and product categories covered by the review. - Name the authority contact point, consumer contact point, channel owner, escalation backup, and hours or queue rules used for urgent safety issues. - Keep a dated Safety Gate Portal registration record showing the contact point information that was submitted or updated. - Tie the contact-point workflow to the internal process for product-safety orders, notices, recalls, and accident information. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 22 requires marketplace authority and consumer contact points, Safety Gate Portal registration, internal product-safety processes, and cooperation duties. - [Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Commission page identifying Safety Business Gateway as the route for business notifications about dangerous products and accidents. ## Safety Gate interface, orders, and notices The GPSR does not only require a mailbox. Marketplaces need a receiving and action process for authority orders about dangerous-product offers. Article 22 says providers must receive and process orders to remove content, disable access, or display an explicit warning, and act without undue delay and in any event within two working days from receiving the order. Separate from authority orders, product-safety notices received under the Digital Services Act notice route must be processed without undue delay and in any event within three working days. The marketplace also has to use at least the Safety Gate Portal for product-safety due diligence and take regular Safety Gate information into account for voluntary detection, removal, disabling, or warning measures. - Route authority orders to a queue that captures receipt time, product identifiers, URLs, ordered action, issuing authority contact details, and response deadline. - For each order, preserve evidence of removal, disabled access, warning display, identical-content search limits, authority response, and the time the response was sent. - Process product-safety notices in a separate notice log with receipt time, notice source, listing URL, product data, action taken, trader notice, and closure time. - If the marketplace uses the Safety Gate Portal interoperable interface, document registration, configuration, download frequency, downloaded fields, matching logic, and actions sent back to authorities. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 22 provides the two-working-day order response rule, three-working-day product-safety notice rule, and Safety Gate use obligations. - [Commission Implementing Regulation (EU) 2024/1459 on Safety Gate Portal interface](https://eur-lex.europa.eu/eli/reg_impl/2024/1459/oj?ref=sorena.io) - Implements the Safety Gate Portal interoperable interface for online marketplace providers after Safety Gate Portal registration. - [Safety Gate public portal](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Commission public portal where authority alerts identify dangerous non-food products, risks, and measures taken. *Recommended next step* *Placement: after implementation section* ## Review your GPSR marketplace response workflow Turn the GPSR Article 22 obligations into operating records for contact points, Safety Gate registration, authority orders, listing controls, recall notices, accident notifications, and marketplace evidence. - [Open Research Copilot](/solutions/research-copilot.md): Answer EU GPSR scope, timing, and interpretation questions with cited outputs. - [Talk through implementation](/contact.md): Review marketplace scope, evidence records, response queues, and next actions. ## Listing information and trader controls The marketplace interface must let traders provide the GPSR product-safety information that consumers need on each listing, and it must display or otherwise make that information easily accessible to consumers. This is a design and data-quality obligation, not just a terms-of-service clause. At minimum, the listing flow needs fields for manufacturer name, registered trade name or trademark, postal and electronic contact address, EU responsible person information where the manufacturer is not established in the Union, product identification including a picture, product type and other identifier, and warnings or safety information in the language required for the Member State where the product is made available. - Block or flag listings that cannot provide required manufacturer, responsible-person, product-identifier, picture, and warning fields. - Keep field-level evidence showing what the trader submitted, what was displayed to consumers, and when the listing was published or changed. - Collect trader self-certification that they offer only products complying with the GPSR, where the Article 22 internal process requires it. - Suspend, for a reasonable period and after prior warning, services to traders that frequently offer GPSR-non-compliant products. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Articles 19 and 22 specify distance-sales listing information and marketplace interface duties for trader-provided product-safety data. ## Recalls, accidents, and evidence records When a marketplace has actual knowledge of a product-safety recall or safety warning for products bought through its interface, it must directly notify affected consumers that can be identified and publish recall information on the online interface. Where not all affected consumers can be contacted directly, GPSR Articles 35 and 36 require a clear and visible recall notice or safety warning through appropriate channels. Marketplace cooperation also covers dangerous products and accidents. Article 22 requires marketplaces to inform relevant traders and economic operators without delay about accident or safety information they receive, notify without undue delay through the Safety Business Gateway of certain accidents involving serious risk or actual consumer health or safety damage, and inform the manufacturer. - Keep recall records with affected listing URLs, purchaser population, direct-notification evidence, interface publication evidence, translated notice versions, and consumer remedy routing. - Use the Commission recall notice template when written recall information is provided, including product identification, hazard, consumer action, remedies, and contact route. - For dangerous-product notifications, retain the Safety Business Gateway submission, product and risk details, Member States affected, quantities still circulating if available, and corrective measures already taken. - For accidents, preserve the intake source, trader and economic-operator notifications, manufacturer notification, Safety Business Gateway submission evidence, and follow-up correspondence with authorities. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Articles 22, 35, and 36 ground marketplace cooperation on recalls, consumer notifications, dangerous-product notifications, accident cooperation, and recall-notice content. - [Commission Implementing Regulation (EU) 2024/1435 recall notice template](https://data.europa.eu/eli/reg_impl/2024/1435/oj?ref=sorena.io) - Establishes the GPSR recall notice template and confirms online recall notices need machine-readable product-identification information. - [Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Commission page explaining that Safety Business Gateway submissions are for concerned economic operators and online marketplace providers, not unrelated third parties. ## Primary sources - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Primary GPSR source for Article 19 distance-sales information, Article 22 online marketplace obligations, Article 35 consumer notifications, and Article 36 recall notices. - Quote: "Specific obligations of providers of online marketplaces" - [Commission Implementing Regulation (EU) 2024/1459 on Safety Gate Portal interface](https://eur-lex.europa.eu/eli/reg_impl/2024/1459/oj?ref=sorena.io) - Implements the Safety Gate Portal interoperable interface that registered online marketplace providers may use to download public Safety Gate information. - Quote: "interoperable interface of the Safety Gate Portal" - [Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Commission operational page for dangerous-product and accident notifications by concerned economic operators and online marketplace providers. - Quote: "report dangerous products and accidents" - [Safety Gate public portal](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Commission public portal for authority alerts about dangerous non-food products, risks, and measures taken. - Quote: "EU rapid alert system" - [Commission Implementing Regulation (EU) 2024/1435 recall notice template](https://data.europa.eu/eli/reg_impl/2024/1435/oj?ref=sorena.io) - Establishes the GPSR product safety recall notice template used when written recall information is provided to consumers. - Quote: "Product safety recall" ## Related Topic Guides - [EU GPSR Applicability Test for Consumer Products](/artifacts/eu/general-product-safety-regulation/applicability-test.md): Determine whether the EU General Product Safety Regulation applies to a product, sale channel, operator role, online listing, used product, or responsible-person setup. - [EU GPSR Compliance Checklist](/artifacts/eu/general-product-safety-regulation/checklist.md): Concrete EU GPSR checklist for consumer product safety assessment, technical documentation, traceability, labels, online listings, accidents, recalls, and corrective actions. - [EU GPSR compliance obligations](/artifacts/eu/general-product-safety-regulation/compliance.md): EU GPSR compliance guide covering safety assessment, technical documentation, responsible persons, traceability, marketplace listings, accident reporting, recalls, and evidence. - [EU GPSR deadlines and compliance calendar](/artifacts/eu/general-product-safety-regulation/deadlines-and-compliance-calendar.md): Calendar of cited EU GPSR timing duties: 13 December 2024 application, accident notices, marketplace takedowns, recall notices, remedies, and regular product-safety checks. - [EU GPSR Economic Operator Duties](/artifacts/eu/general-product-safety-regulation/economic-operator-duties.md): Role-by-role GPSR duties for manufacturers, importers, distributors, EU responsible persons, traceability records, corrective action, accidents, recalls, and Safety Business Gateway escalation. - [EU GPSR economic operator roles: manufacturer, importer, distributor](/artifacts/eu/general-product-safety-regulation/economic-operator-roles.md): Classify GPSR roles for consumer products and map manufacturer, importer, distributor, fulfilment provider, responsible person, and online marketplace duties to evidence. - [EU GPSR FAQ: scope, listings, recalls, reporting](/artifacts/eu/general-product-safety-regulation/faq.md): FAQ on GPSR consumer-product scope, economic operator duties, EU responsible person, online marketplace listings, Safety Business Gateway reporting, recalls, and evidence. - [EU GPSR Imported Products Guide](/artifacts/eu/general-product-safety-regulation/imported-products.md): GPSR importer guide covering EU responsible-person checks, traceability, technical documentation, online offers, dangerous-product action, recalls, and Safety Business Gateway reporting. - [EU GPSR incident and recall triage workflow](/artifacts/eu/general-product-safety-regulation/incident-and-recall-triage-workflow.md): A concrete EU GPSR workflow for product-safety incident intake, dangerous-product assessment, Safety Business Gateway notification, recall notices, marketplace coordination, and evidence records. - [EU GPSR Marketplace Notice Handling](/artifacts/eu/general-product-safety-regulation/marketplace-notice-handling.md): How online marketplaces should handle GPSR authority orders, product-safety notices, Safety Gate checks, seller communications, evidence, and escalation. - [EU GPSR Marketplace Notice Response Workflow](/artifacts/eu/general-product-safety-regulation/marketplace-notice-response-workflow.md): Concrete GPSR workflow for online marketplace product-safety notices, authority orders, takedowns, seller and consumer notification, Safety Gate Portal checks, and Safety Business Gateway evidence. - [EU GPSR Online Listing Obligations](/artifacts/eu/general-product-safety-regulation/online-listing-obligations.md): GPSR online listing obligations for EU consumer-product offers: required product, manufacturer, responsible-person, warning, safety, traceability, and marketplace evidence fields. - [EU GPSR online listing release workflow](/artifacts/eu/general-product-safety-regulation/online-listing-release-workflow.md): Release workflow for EU GPSR online product listings: product scope, responsible person details, warnings, traceability, safety evidence, marketplace checks, and monitoring. - [EU GPSR penalties and enforcement exposure](/artifacts/eu/general-product-safety-regulation/penalties-and-fines.md): cited EU GPSR enforcement guide covering Member State penalties, market surveillance powers, corrective actions, marketplace orders, recalls, and evidence records. - [EU GPSR Product Recall Notice Template](/artifacts/eu/general-product-safety-regulation/product-recall-notice-template.md): A GPSR recall notice template for EU consumer products, covering product identifiers, affected batches, risk wording, consumer actions, remedies, contact routes, channels, accessibility, and evidence records. - [EU GPSR Product Safety Assessment Record](/artifacts/eu/general-product-safety-regulation/product-safety-assessment.md): Build a concrete GPSR product safety assessment covering product characteristics, foreseeable use, vulnerable consumers, warnings, standards, tests, incidents, risk level, corrective action, and documentation. - [EU GPSR recall effectiveness evidence](/artifacts/eu/general-product-safety-regulation/recall-effectiveness.md): GPSR recall effectiveness guide for direct consumer notice, recall notice content, remedies, channel monitoring, marketplace cooperation, and Safety Gate evidence. - [EU GPSR Recalls and Incident Management](/artifacts/eu/general-product-safety-regulation/recalls-and-incident-management.md): GPSR recall and incident management guide covering accident notification, Safety Business Gateway reporting, recall notices, consumer communication, marketplaces, and evidence records. - [EU GPSR requirements for consumer products](/artifacts/eu/general-product-safety-regulation/requirements.md): Core EU GPSR requirements for consumer product safety: scope, risk assessment, operator duties, EU responsible person, traceability, online listings, marketplaces, accidents, recalls, Safety Gate, and evidence. - [EU GPSR Risk Evaluation Criteria](/artifacts/eu/general-product-safety-regulation/risk-evaluation.md): GPSR risk evaluation criteria for consumer products: foreseeable use, vulnerable consumers, standards, warnings, serious risk signals, corrective action, and evidence. - [EU GPSR safety assessment workflow](/artifacts/eu/general-product-safety-regulation/safety-assessment-workflow.md): A GPSR workflow for consumer product safety assessment: scope intake, hazards, standards, warnings, vulnerable users, documentation, incident triggers, recalls, and evidence. - [EU GPSR Safety Gate and Safety Business Gateway](/artifacts/eu/general-product-safety-regulation/safety-gate-and-business-gateway.md): cited guide to GPSR Safety Gate public alerts, Safety Business Gateway submissions, accident reporting, marketplace duties, evidence fields, and notification timing. - [EU GPSR Scope and Covered Products](/artifacts/eu/general-product-safety-regulation/scope-and-covered-products.md): Scope guide for Regulation (EU) 2023/988 covering consumer products, distance sales, used and reconditioned goods, exclusions, Union harmonisation overlap, and evidence to keep. - [EU GPSR sector-law fallback and overlap](/artifacts/eu/general-product-safety-regulation/sector-law-fallback.md): How the EU GPSR applies when sector-specific Union product safety law also applies, including residual safety risks, online listings, recalls, evidence, and market surveillance. - [EU GPSR Traceability and Documentation Records](/artifacts/eu/general-product-safety-regulation/traceability-and-documentation.md): cited GPSR record checklist for product identifiers, manufacturer and importer details, technical documentation, online offers, responsible person evidence, incidents, and recalls. - [EU GPSR Traceability Records](/artifacts/eu/general-product-safety-regulation/traceability-records.md): Build GPSR traceability records for product identifiers, economic operators, online listings, safety evidence, incidents, recalls, and retention checks. - [GPSR vs DSA marketplace duties for dangerous products](/artifacts/eu/general-product-safety-regulation/gpsr-vs-dsa-marketplaces.md): Compare GPSR marketplace duties with the DSA touchpoints referenced by GPSR Article 22 for product listings, takedown, recalls, incidents, and evidence. - [GPSR vs LVD, EMC, and RED: overlap and fallback](/artifacts/eu/general-product-safety-regulation/gpsr-vs-lvd-emc-red-sector-rules.md): Compare GPSR fallback duties with LVD, EMC, and RED sector rules for consumer products, traceability, recalls, online marketplaces, and evidence records. - [GPSR vs Market Surveillance Regulation: Article 4, controls, recalls](/artifacts/eu/general-product-safety-regulation/gpsr-vs-market-surveillance-regulation.md): Compare GPSR with Regulation (EU) 2019/1020 for responsible-person coverage, market-surveillance controls, evidence requests, unsafe products, recalls, and authority workflows. - [GPSR vs Product Liability Directive](/artifacts/eu/general-product-safety-regulation/gpsr-vs-product-liability-directive.md): Compare GPSR preventive product-safety duties with EU product-liability exposure using cited rules on recalls, warnings, traceability, accidents, and evidence. - [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md): FAQ on GPSR and Safety Gate dangerous-product risk levels: serious risk, evidence, corrective measures, recall, withdrawal, and notification records. - [How does the GPSR apply to used or refurbished products? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md): FAQ on when used, repaired, reconditioned, or refurbished consumer products fall under the EU GPSR, including exclusions, operator duties, evidence, and online listings. - [What GPSR information must appear in online Product Listings? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md): Direct EU GPSR FAQ answer on Article 19 online offer content: manufacturer details, EU responsible person, product identifiers, warnings, and listing evidence. - [What must online marketplaces do when a GPSR product safety issue is reported? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md): EU GPSR FAQ on marketplace takedown orders, product-safety notices, Safety Gate Portal checks, Safety Business Gateway reporting, and evidence records. - [What should a GPSR recall notice include? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md): What EU GPSR recall notices must tell consumers, how the EU model notice structures the message, and how Safety Business Gateway and Safety Gate evidence fits the recall record. - [What should a GPSR safety evidence pack include? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/safety-evidence-packs.md): EU GPSR FAQ covering the records to keep for product risk assessment, technical documentation, traceability, tests, warnings, incidents, recalls, online listings, and marketplace operators. - [When must businesses report GPSR product accidents? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/accident-notification.md): EU GPSR FAQ explaining accident notification triggers, who reports, Safety Business Gateway use, required information, evidence to keep, and timing without fixed day-count claims. - [Which products does the EU GPSR cover? | General Product Safety Regulation FAQ](/artifacts/eu/general-product-safety-regulation/faq/covered-products.md): Direct EU GPSR FAQ on covered consumer products, exclusions, online offers, used and refurbished products, and how GPSR interacts with specific EU product-safety law. - [Who is the GPSR Article 16 responsible person? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/responsible-person.md): Direct FAQ answer on when the GPSR requires an EU-based responsible economic operator, which operator can fill the role, and what contact details must appear online. --- [Privacy Policy](https://www.sorena.io/privacy) | [Terms of Use](https://www.sorena.io/terms-of-use) | [DMCA](https://www.sorena.io/dmca) | [About Us](https://www.sorena.io/about-us) (c) 2026 Sorena AB (559573-7338). 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