--- title: "EU GPSR FAQ: scope, listings, recalls, reporting" canonical_url: "https://www.sorena.io/artifacts/eu/general-product-safety-regulation/faq" source_url: "https://www.sorena.io/artifacts/eu/general-product-safety-regulation/faq/items" author: "Sorena AI" description: "FAQ on GPSR consumer-product scope, economic operator duties, EU responsible person, online marketplace listings, Safety Business Gateway reporting, recalls, and evidence." published_at: "2026-05-09" updated_at: "2026-05-09" keywords: - "EU General Product Safety Regulation" - "EU GPSR" - "Regulation (EU) 2023/988" - "FAQ" - "EU GPSR compliance" - "EU GPSR evidence" --- **[SORENA](https://www.sorena.io/)** - AI-Powered GRC Platform [Home](https://www.sorena.io/) | [Solutions](https://www.sorena.io/solutions) | [Artifacts](https://www.sorena.io/artifacts) | [About Us](https://www.sorena.io/about-us) | [Contact](https://www.sorena.io/contact) | [Portal](https://app.sorena.io) --- # EU GPSR FAQ: scope, listings, recalls, reporting FAQ on GPSR consumer-product scope, economic operator duties, EU responsible person, online marketplace listings, Safety Business Gateway reporting, recalls, and evidence. *Artifact Guide* *EU* ## EU General Product Safety Regulation FAQ The GPSR is the EU baseline product-safety framework for consumer products, with practical duties for safety assessment, traceability, online marketplaces, accident reporting, and recalls. Use this FAQ to answer common GPSR questions with the rule, the responsible actor, the reporting channel, and the evidence to keep. This FAQ answers common GPSR implementation questions for consumer products sold in or into the EU, including scope, economic operator roles, the EU responsible person, online marketplace listings, dangerous-product reporting, recalls, Safety Gate, and evidence records. ## Browse sub-FAQ modules ### [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md) FAQ on GPSR and Safety Gate dangerous-product risk levels: serious risk, evidence, corrective measures, recall, withdrawal, and notification records. - 4 items ### [How does the GPSR apply to used or refurbished products? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md) FAQ on when used, repaired, reconditioned, or refurbished consumer products fall under the EU GPSR, including exclusions, operator duties, evidence, and online listings. - 5 items ### [What GPSR information must appear in online Product Listings? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md) Direct EU GPSR FAQ answer on Article 19 online offer content: manufacturer details, EU responsible person, product identifiers, warnings, and listing evidence. - 4 items ### [What must online marketplaces do when a GPSR product safety issue is reported? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md) EU GPSR FAQ on marketplace takedown orders, product-safety notices, Safety Gate Portal checks, Safety Business Gateway reporting, and evidence records. - 4 items ### [What should a GPSR recall notice include? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md) What EU GPSR recall notices must tell consumers, how the EU model notice structures the message, and how Safety Business Gateway and Safety Gate evidence fits the recall record. - 4 items ### [What should a GPSR safety evidence pack include? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/safety-evidence-packs.md) EU GPSR FAQ covering the records to keep for product risk assessment, technical documentation, traceability, tests, warnings, incidents, recalls, online listings, and marketplace operators. - 4 items ### [When must businesses report GPSR product accidents? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/accident-notification.md) EU GPSR FAQ explaining accident notification triggers, who reports, Safety Business Gateway use, required information, evidence to keep, and timing without fixed day-count claims. - 4 items ### [Which products does the EU GPSR cover? | General Product Safety Regulation FAQ](/artifacts/eu/general-product-safety-regulation/faq/covered-products.md) Direct EU GPSR FAQ on covered consumer products, exclusions, online offers, used and refurbished products, and how GPSR interacts with specific EU product-safety law. - 4 items ### [Who is the GPSR Article 16 responsible person? | EU GPSR FAQ](/artifacts/eu/general-product-safety-regulation/faq/responsible-person.md) Direct FAQ answer on when the GPSR requires an EU-based responsible economic operator, which operator can fill the role, and what contact details must appear online. - 4 items Browse all indexed questions: [/artifacts/eu/general-product-safety-regulation/faq/items](/artifacts/eu/general-product-safety-regulation/faq/items.md) ## All FAQ items *Page 1 of 2. Showing 20 of 37 items.* ### [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md#how-are-dangerous-product-risk-levels-assessed-under-the-eu-gpsr) *Module: [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md)* Start with the product and hazard, not with a spreadsheet score. Commission Delegated Regulation (EU) 2024/3173 says the Safety Gate risk assessment describes a harm scenario: how the hazard leads to harm, how severe the harm is, and how probable it is during the product's foreseeable lifetime. - Define the exact product, batch, model, software version, sales channel, and affected consumer group before assigning a risk level. - Write the shortest credible path from defect or dangerous situation to accident or adverse effect and then to harm. - Classify severity using the delegated levels for health and safety harm, then estimate probability for the scenario rather than for the product in the abstract. - Use the highest assessed harm scenario when deciding whether the case is serious, high, medium, or low for Safety Gate notification purposes. - Do not invent a company-only risk scale unless it maps back to the GPSR and Safety Gate evidence required for the case. Sources for this answer: - [Commission Delegated Regulation (EU) 2024/3173 on Safety Gate risk assessment](https://data.europa.eu/eli/reg_del/2024/3173/oj?ref=sorena.io) - Grounds the Safety Gate risk-level method, including harm scenarios, severity, probability, serious/high/medium/low outcomes, highest-scenario handling, and presumptions of serious risk. - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Grounds the GPSR duty to place only safe products on the market and the link between dangerous products, Safety Gate, corrective measures, recalls, and the Safety Business Gateway. ### [What changes when the risk is serious?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md#what-changes-when-the-risk-is-serious) *Module: [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md)* Serious risk matters because GPSR Article 26 uses Safety Gate for rapid exchange of information about corrective measures for dangerous products. The delegated Safety Gate rules classify serious-risk notifications separately from other-risk notifications and require the notification to include product identification, risk level, risk assessment, and the taken or envisaged corrective measures. - Connect the serious-risk conclusion to a concrete corrective measure: withdrawal, recall, repair, replacement, warning, online-content removal, listing block, or another risk-reduction action supported by the facts. - Use the Safety Business Gateway when the GPSR requires the business to report dangerous products or accidents to Member State market surveillance authorities. - Expect selected Safety Gate information about dangerous products and corrective measures to be published on the public Safety Gate Portal. - Track updates, modifications, or withdrawals of corrective measures because Safety Gate notifications can require later updates. Sources for this answer: - [Commission Delegated Regulation (EU) 2024/3173 on Safety Gate notifications](https://data.europa.eu/eli/reg_del/2024/3173/oj?ref=sorena.io) - Grounds serious-risk and other-risk notification categories, notification contents, missing-information updates, and corrective-measure update handling. - [Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Grounds the business-facing channel for reporting dangerous products and accidents, and explains that national authorities may use submitted information to create Safety Gate alerts. - [Safety Gate: the EU rapid alert system for dangerous non-food products](https://ec.europa.eu/safety-gate/?ref=sorena.io) - Grounds the public Safety Gate concept: national authority alerts identify the dangerous product, risk, measures taken, and follow-up measures. ### [How should recall, withdrawal, and corrective-measure evidence be written?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md#how-should-recall-withdrawal-and-corrective-measure-evidence-be-written) *Module: [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md)* Do not describe the risk level separately from the action. The evidence should show why the product is dangerous, which consumers or end users can be harmed, whether the product is still in listings, stock, distribution, or consumer hands, and which corrective measure is proportionate to reduce or eliminate the risk. - For withdrawal, record where remaining stock or listings are located, who must stop supply, and how the withdrawal prevents further consumer exposure. - For recall, record the affected consumers or channels, direct contact method where possible, recall notice text, remedy offered, return or disposal route, and monitoring results. - For online-content removal or listing blocks, record the URLs, trader details, product identifiers, marketplace action, and any follow-up communication with the authority. - For accident reporting, keep the product type and identification number, accident circumstances where known, health or safety outcome, and Safety Business Gateway submission evidence. Sources for this answer: - [Regulation (EU) 2023/988 on recall notices and remedies](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Grounds GPSR recall-notice content, direct consumer notification, consumer remedies, and accident reporting through the Safety Business Gateway. - [Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Grounds the operational link between business dangerous-product or accident submissions, authority use of those submissions, and possible Safety Gate publication. - [Commission Delegated Regulation (EU) 2024/3173 on Safety Gate risk assessment](https://data.europa.eu/eli/reg_del/2024/3173/oj?ref=sorena.io) - Grounds the serious-risk presumption for products subject to recall, withdrawal, or removal of online content based on voluntary measures. ### [What should teams avoid when answering this FAQ?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md#what-should-teams-avoid-when-answering-this-faq) *Module: [How are dangerous product risk levels assessed under the EU GPSR?](/artifacts/eu/general-product-safety-regulation/faq/dangerous-product-risk-levels.md)* Avoid making the answer look more precise than the source material. The grounded Safety Gate method supports severity, probability, serious/high/medium/low outcomes, highest-scenario handling, presumptions of serious risk, and notification evidence. It does not support an invented numeric company score, a universal matrix outside the delegated criteria, or national authority procedures not present in the grounding material. - Do not call a product low risk until the harm scenario and probability evidence have been considered. - Do not downgrade risk because no accident has been reported if the hazard scenario, severity, and foreseeable use still support serious or high risk. - Do not bury a recall behind cautious wording that reduces consumer risk perception. - Do not cite Safety Gate unless the record identifies the dangerous product, risk, measure taken, and follow-up status being supported. Sources for this answer: - [Commission Delegated Regulation (EU) 2024/3173 on Safety Gate risk assessment](https://data.europa.eu/eli/reg_del/2024/3173/oj?ref=sorena.io) - Grounds the limits of the answer by defining the delegated Safety Gate method and risk-level categories. - [Regulation (EU) 2023/988 on recall notices](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Grounds the warning against recall wording that lowers consumer risk perception. ### [When does the GPSR cover used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md#when-does-the-gpsr-cover-used-or-refurbished-products) *Module: [How does the GPSR apply to used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md)* The GPSR is not limited to new goods. It applies to products placed or made available on the EU market whether they are new, used, repaired, or reconditioned. A product can also be in scope if it was not originally intended for consumers but is likely, under reasonably foreseeable conditions, to be used by consumers. - Treat commercial resale, refurbishment, repair-for-resale, and reconditioning-for-resale as GPSR scope triggers unless a specific exclusion applies. - Check whether the item is intended for consumers or is reasonably likely to be used by consumers, even if it was originally a professional product. - Record whether the product is being supplied as safe to use now or only as an item that still needs repair or reconditioning before use. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 2(3) confirms that the GPSR applies to products made available whether new, used, repaired, or reconditioned. - [European Commission Access2Markets GPSR overview](https://trade.ec.europa.eu/access-to-markets/en/news/eus-general-product-safety-regulation-gpsr-new-era-consumer-protection?ref=sorena.io) - Commission overview summarising that GPSR coverage includes products sold online and used, repaired, or reconditioned products. ### [Which used-product exclusions matter most?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md#which-used-product-exclusions-matter-most) *Module: [How does the GPSR apply to used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md)* Two GPSR exclusions are especially important for used and refurbished-product pages. Antiques are excluded. Products that need repair or reconditioning before use are also outside this GPSR application rule when they are placed or made available on the market and are clearly marked as needing that repair or reconditioning before use. - Use the repair-before-use exclusion only where the listing, label, and transaction make that condition clear before the consumer buys or uses the item. - Use the antiques exclusion only for products such as collectors' items or works of art where the GPSR definition of antiques fits the facts. - Do not describe a product as refurbished, tested, working, or ready to use while also relying on the repair-before-use carve-out. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 2 excludes antiques and products clearly marked as needing repair or reconditioning before use. - [European Commission Access2Markets GPSR overview](https://trade.ec.europa.eu/access-to-markets/en/news/eus-general-product-safety-regulation-gpsr-new-era-consumer-protection?ref=sorena.io) - Commission overview lists antiques and products clearly marked for repair or reconditioning before use among GPSR exclusions. ### [Who owns GPSR duties for resale, repair, or refurbishment?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md#who-owns-gpsr-duties-for-resale-repair-or-refurbishment) *Module: [How does the GPSR apply to used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md)* The duty owner depends on the role in the supply chain. Manufacturers must ensure products meet the general safety requirement, carry out an internal risk analysis, and draw up technical documentation before placing products on the market. Importers, distributors, authorised representatives, fulfilment service providers, and other economic operators have role-specific duties. - Map the transaction role before assigning duties: manufacturer, importer, distributor, authorised representative, fulfilment service provider, responsible person, marketplace provider, or another economic operator. - Escalate refurbished products where repair, replacement parts, firmware, batteries, guards, chargers, labels, warnings, or packaging change the original safety profile. - If the item is imported from outside the EU, check importer and responsible-person information before offering it online or supplying it to consumers. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 14 requires economic operators to maintain internal processes for product safety. ### [What safety evidence should support a refurbished-product decision?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md#what-safety-evidence-should-support-a-refurbished-product-decision) *Module: [How does the GPSR apply to used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md)* For a product sold as safe to use, evidence should connect the condition of the specific item or batch to the GPSR safety conclusion. Manufacturer duties include internal risk analysis and technical documentation with the product description, essential safety characteristics, possible risks, solutions adopted to eliminate or mitigate those risks, test reports where relevant, and applied standards or other safety elements. - Keep intake and condition records, including missing guards, damaged parts, battery condition, software or firmware state, accessories, chargers, labels, and packaging. - Keep repair and reconditioning records that identify parts, suppliers, methods, tests, and any change from the original product configuration. - Keep traceability evidence: product identifiers, batches or serial numbers where available, manufacturer and importer details, responsible-person details where required, sale channel, and affected units. - Keep post-sale monitoring records for complaints, accidents, recalls, withdrawals, Safety Business Gateway notifications, and consumer safety warnings. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 9 describes internal risk analysis, technical documentation, product identification, contact details, instructions, and corrective actions. - [Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Commission gateway used by economic operators and online marketplace providers for GPSR dangerous-product and accident notifications. ### [What must online listings show for used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md#what-must-online-listings-show-for-used-or-refurbished-products) *Module: [How does the GPSR apply to used or refurbished products?](/artifacts/eu/general-product-safety-regulation/faq/used-and-refurbished-products.md)* The GPSR distance-sales rule applies when economic operators make products available online or through other distance sales. The offer must clearly and visibly show manufacturer contact information, responsible-person information where the manufacturer is not established in the Union, product identification including a picture and type or other identifier, and required warnings or safety information in an understandable language for the Member State where the product is made available. - For ready-to-use refurbished items, show the safety-relevant condition honestly and include required warnings or instructions rather than burying them in images. - For products sold only for repair or reconditioning before use, make that status clear in the listing, title, description, labels, and checkout information. - Keep listing snapshots and marketplace submissions with the product evidence pack so the safety file matches what the consumer saw. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 22 requires online marketplaces to support product safety information in listings and handle dangerous-product processes. ### [What GPSR information must appear in online Product Listings?](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md#what-gpsr-information-must-appear-in-online-product-listings) *Module: [What GPSR information must appear in online Product Listings?](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md)* For consumer products made available online or through other distance sales, GPSR Article 19 requires the offer itself to clearly and visibly indicate four groups of information before purchase. - Do not hide manufacturer or EU responsible-person details only in checkout, terms, invoices, or a post-purchase email. - Match listing identifiers to the product file: model, SKU, batch, serial, barcode, type designation, picture, and variant where those identifiers are used to distinguish products. - Copy warnings and safety information from the approved label, packaging, instructions, or accompanying safety document instead of paraphrasing them into marketing text. - Localize required warnings and safety information for the Member State where the online offer targets consumers. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 19 lists the information that must be clearly and visibly indicated in online and distance-sale product offers. - [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/2024-05-23/eng?ref=sorena.io) - Article 4 supports the responsible-person reference used when the manufacturer is not established in the Union. ### [Marketplace listing evidence to keep](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md#marketplace-listing-evidence-to-keep) *Module: [What GPSR information must appear in online Product Listings?](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md)* The evidence file should prove what consumers and marketplace operators could see at the time the offer was live. That matters because GPSR and the Safety Gate notification rules use offer-level details, not only internal catalogue records. - Store listing captures at publication, material edit, marketplace migration, warning-language change, product variant launch, and delisting. - Retain the source record for manufacturer and responsible-person contact details so listing teams do not copy stale addresses. - When a dangerous-product issue is investigated, preserve the offer URL, unique offer identifier, and marketplace provider name because Safety Gate notification material can require those fields. - Link listing evidence to complaints, accidents, marketplace notices, takedown orders, recalls, and Safety Business Gateway submissions when those events occur. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 22 requires marketplace interfaces to enable and display or make easily accessible the same listing safety information for each product offered. - [Commission Delegated Regulation (EU) 2024/3173 on Safety Gate notifications](https://data.europa.eu/eli/reg_del/2024/3173/oj?ref=sorena.io) - The Safety Gate notification annex includes traceability fields such as offer URL, unique identifier, and marketplace provider name when a product is or was sold online. ### [Listing review checklist](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md#listing-review-checklist) *Module: [What GPSR information must appear in online Product Listings?](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md)* Use the listing review as a release gate for every EU-facing consumer product offer. The reviewer should compare the live page against the approved product safety file, not only against a merchandising checklist. - Confirm the offer targets EU consumers, including dispatch area, language, currency, domain, marketplace settings, and other targeting signals. - Verify manufacturer name or trade mark, postal address, and electronic address are visible or easily accessible on the listing. - If the manufacturer is outside the EU, verify the EU responsible person's name, postal address, and electronic address are shown. - Check that the listing identifies the exact product variant with a picture, type, and any necessary model, batch, serial, SKU, barcode, or other identifier. - Compare warnings and safety information against the approved label, packaging, instructions, and applicable Union harmonisation law, then verify the consumer language for each targeted Member State. - Capture evidence of the published listing and log corrections before the offer goes live or is restored after a marketplace takedown. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Recital 21 explains when an online or distance-sale offer is treated as targeted at consumers in the Union, and Article 19 supplies the listing information rule. - [Regulation (EU) 2019/1020 on market surveillance](https://eur-lex.europa.eu/eli/reg/2019/1020/2024-05-23/eng?ref=sorena.io) - Article 4 supplies the market-surveillance responsible-person concept cross-referenced by GPSR Article 19. ### [Common listing failures](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md#common-listing-failures) *Module: [What GPSR information must appear in online Product Listings?](/artifacts/eu/general-product-safety-regulation/faq/product-listings.md)* Most listing failures happen when safety information is treated as back-office data instead of consumer-facing offer content. GPSR listing duties attach to the online offer, so the live page has to carry the relevant information clearly enough for a consumer to see it before purchase. - A generic "GPSR compliant" badge does not supersede manufacturer, responsible-person, identifier, warning, or safety-information fields. - A support-center page is weak evidence if the offer page does not display or make the Article 19 information easily accessible from the listing. - A marketplace listing should not reuse the wrong manufacturer's address, omit the EU responsible person for a non-EU manufacturer, or show warnings only in a language consumers in the targeted Member State cannot easily understand. - Listing teams should not delete or overwrite unsafe-product evidence after a takedown, recall, accident report, or Safety Business Gateway submission. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A02023R0988-20230523&ref=sorena.io) - Article 19 and Article 22 make product safety and traceability information listing-level content for distance sales and online marketplaces. - [Commission Implementing Regulation (EU) 2024/1459 on Safety Business Gateway](https://eur-lex.europa.eu/eli/reg_impl/2024/1459/oj/eng?ref=sorena.io) - This implementing regulation supports marketplace use of the Safety Gate Portal interoperable interface for publicly available dangerous-product information. - [Commission Delegated Regulation (EU) 2024/3173 on Safety Gate notifications](https://data.europa.eu/eli/reg_del/2024/3173/oj?ref=sorena.io) - The Safety Gate notification rules show why offer URLs, unique identifiers, supply-chain actors, and traceability information should be preserved when an online product safety issue arises. ### [What must online marketplaces do when a GPSR product safety issue is reported?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md#what-must-online-marketplaces-do-when-a-gpsr-product-safety-issue-is-reported) *Module: [What must online marketplaces do when a GPSR product safety issue is reported?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md)* Treat the report as a product-safety case, not as a generic content complaint. Identify whether it is an authority order to remove, disable, or warn on a dangerous-product offer; a notice submitted under the marketplace notice mechanism; a Safety Gate Portal alert; or information showing the marketplace has actual knowledge of a dangerous product offered through its service. - Register in the Safety Gate Portal and keep the marketplace's product-safety authority contact current. - Maintain a consumer product-safety contact so consumers can communicate directly and rapidly about safety issues. - Preserve the listing URL, offer content, seller account, product identifiers, traceability details, notice text, authority order, timestamps, action taken, and authority response. - Use Safety Gate Portal information, including the interoperable interface where implemented, when applying voluntary measures to detect, identify, remove, or disable access to dangerous-product offers. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 22 sets marketplace duties for contacts, Safety Gate Portal registration, takedown orders, product-safety notices, cooperation, reporting, and seller evidence. - [Commission Implementing Regulation (EU) 2024/1459 on the Safety Gate Portal interface](https://eur-lex.europa.eu/eli/reg_impl/2024/1459/oj/eng?ref=sorena.io) - Implements the interoperable Safety Gate Portal interface for providers of online marketplaces. ### [How should the marketplace use Safety Gate and the Safety Business Gateway?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md#how-should-the-marketplace-use-safety-gate-and-the-safety-business-gateway) *Module: [What must online marketplaces do when a GPSR product safety issue is reported?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md)* Safety Gate and the Safety Business Gateway serve different parts of the marketplace response. Safety Gate circulates authority alerts about dangerous non-food products, including the product, risk, and measures taken. The GPSR also requires marketplaces to take account of regular dangerous-product information received through the Safety Gate Portal when applying voluntary measures to detect, identify, remove, or disable dangerous-product offers. - Check whether the reported product already appears in Safety Gate alerts or in information received through the Safety Gate Portal. - Record the Safety Gate product identifiers and traceability information used to match marketplace listings. - Submit dangerous-product or accident information through the Safety Business Gateway only when the marketplace is the concerned provider; third-party submissions are not the grounded route. - Keep the Safety Business Gateway submission details with the listing evidence and any consumer recall or safety-warning communications. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 22 requires marketplaces to use Safety Gate Portal information for product-safety measures and the Safety Business Gateway for dangerous-product and accident reporting where applicable. - [European Commission Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Commission gateway page states that concerned economic operators and online marketplace providers use the Safety Business Gateway for dangerous-product and accident notifications. - [European Commission Safety Gate public portal](https://ec.europa.eu/safety-gate?ref=sorena.io) - Commission Safety Gate page explains that national authorities send alerts about dangerous products, risks, and measures taken. ### [What seller and operator evidence should the marketplace preserve?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md#what-seller-and-operator-evidence-should-the-marketplace-preserve) *Module: [What must online marketplaces do when a GPSR product safety issue is reported?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md)* The evidence file should let the marketplace explain why it removed, disabled, warned, reported, or left a listing live. GPSR Article 22 ties marketplace action to the concrete offer of a dangerous product, the authority order or notice received, Safety Gate information, and the cooperation needed to eliminate or mitigate risk. - Listing evidence: URL, offer ID, title, description, images, price, dispatch countries, languages, product identifiers, warning text, and safety information displayed to consumers. - Seller evidence: trader account ID, legal name where available, contact details, history of similar offers, prior warnings, suspension decisions, and messages sent under the takedown process. - Operator evidence: manufacturer, importer, responsible person, fulfilment-service provider, distributor, or other economic-operator information visible in the listing or supplied by the seller. - Risk evidence: authority order, third-party notice, Safety Gate alert data, complaint or accident report, risk description, corrective measure, and whether a recall or safety warning is involved. - Action evidence: removal, disabling, warning display, identical-content search parameters, consumer notifications, Safety Business Gateway submission, and confirmation sent to the authority. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 22 identifies marketplace duties to inform economic operators, report dangerous products, cooperate on mitigation, identify supply chains, and handle frequent non-compliant traders. - [European Commission Safety Gate public portal](https://ec.europa.eu/safety-gate?ref=sorena.io) - Safety Gate alert fields support evidence capture around product identity, risk description, and measures taken. ### [What are the main GPSR takedown mistakes to avoid?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md#what-are-the-main-gpsr-takedown-mistakes-to-avoid) *Module: [What must online marketplaces do when a GPSR product safety issue is reported?](/artifacts/eu/general-product-safety-regulation/faq/marketplace-takedowns.md)* The main mistake is mixing the clocks and channels. A market surveillance authority order, a third-party notice, a Safety Gate alert, and a Safety Business Gateway report are related, but they are not the same event and should not be documented as one generic ticket. - Do not apply the two-working-day authority-order deadline to every consumer complaint or seller message. - Do not treat a Safety Gate alert as a complete match unless product identifiers and traceability details connect it to the marketplace offer. - Do not remove a listing without preserving the offer content and seller evidence needed for authority cooperation and repeat-offender review. - Do not leave consumers out of the workflow when the issue is a recall or safety warning and affected consumers can be identified. - Do not submit through the Safety Business Gateway as an unrelated third party; the grounded Commission page limits submissions to the concerned economic operators and marketplace providers. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Supports the distinction between Article 22 authority orders, Article 22 product-safety notices, Safety Gate Portal information, and Safety Business Gateway reporting. - [European Commission Safety Business Gateway](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - Supports the point that dangerous-product notifications through the gateway are for the concerned economic operators and online marketplace providers, not unrelated third parties. ### [What must the consumer recall notice say?](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md#what-must-the-consumer-recall-notice-say) *Module: [What should a GPSR recall notice include?](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md)* Start with the consumer outcome, not the internal compliance history. A GPSR recall notice should let a consumer decide in seconds whether they own the affected product, why continued use is unsafe, what to do next, what remedy is available, and how to get help. - Identify the product with name, brand, batch or serial number, and where those identifiers appear on the product. - Add available sale details: where, when, and by whom the affected product was sold. - Explain the hazard and why the product is dangerous in direct language; avoid terms that reduce perceived risk, such as voluntary, precautionary, discretionary, rare, or no reported accidents. - Tell consumers to stop using the recalled product immediately and give the next step, such as return to the point of sale, booking a collection, or arranging a repair. - Describe the consumer remedies: repair, replacement, or refund, and state any additional incentive such as a voucher or discount. - Provide an interactive online service, email route, or free phone number where consumers can get information in the relevant official language or languages. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Articles 35 and 36 require direct consumer notification where possible and require written recall information to take the form of a recall notice with product, risk, action, remedy, and contact information. - [Commission Implementing Regulation (EU) 2024/1435 establishing the recall notice template](https://data.europa.eu/eli/reg_impl/2024/1435/oj?ref=sorena.io) - The Annex is the EU model recall notice and lists the sections and drafting cautions that should shape the consumer-facing message. ### [How should the notice reach consumers?](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md#how-should-the-notice-reach-consumers) *Module: [What should a GPSR recall notice include?](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md)* The GPSR starts with direct notification: economic operators and online marketplaces should notify all identifiable affected consumers directly and without undue delay, using customer data they already hold for recalls and safety warnings. - Use direct email, account, product-registration, marketplace, or loyalty-programme contact data where the affected consumer can be identified. - Publish the same core recall message on channels consumers are likely to see, instead of hiding it in a support article or legal notice. - Keep the wording, product identifiers, remedy, and contact route consistent across the company recall page, marketplace notices, customer support scripts, and authority-facing records. - If an online marketplace has actual knowledge of the recall, align its consumer notice and product listing actions with the GPSR marketplace duties. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 35 supports direct consumer notification, broad dissemination when direct contact is incomplete, accessible information, and online marketplace publication duties. - [Commission Implementing Regulation (EU) 2024/1435 establishing the recall notice template](https://data.europa.eu/eli/reg_impl/2024/1435/oj?ref=sorena.io) - Recital 5 and the Annex support accessible online notices and machine-readable text for essential information shown in product images. ### [What corrective action and remedy evidence should sit behind the notice?](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md#what-corrective-action-and-remedy-evidence-should-sit-behind-the-notice) *Module: [What should a GPSR recall notice include?](/artifacts/eu/general-product-safety-regulation/faq/recall-notices.md)* The public notice should be short enough for consumers, but the recall record behind it should show why the message, remedy, and action are complete. Keep the product risk assessment, test or visual inspection evidence, affected-product identifiers, quantity and market scope, action owner, action status, and consumer remedy rationale with the final notice text. - Retain the exact final notice copy and every translated or channel-specific version that reached consumers. - Keep screenshots or exports from website, marketplace, email, social, retail, and support-channel publications. - Record each corrective action separately when more than one action is taken, such as withdrawal from the market plus recall from end users. - Keep the action type, scope, duration, result, and company responsible for the action with the Safety Business Gateway or authority file. - Document the remedy offered, including why fewer than two remedy options were used if repair, replacement, and refund were not all available. Sources for this answer: - [Regulation (EU) 2023/988 on general product safety](https://eur-lex.europa.eu/eli/reg/2023/988/oj?ref=sorena.io) - Article 37 supports effective, cost-free, timely remedies and the repair, replacement, or refund options referenced in the recall notice. - [Safety Business Gateway user manual for economic operators and online marketplaces](https://webgate.ec.europa.eu/safety-business-gateway/?ref=sorena.io) - The manual identifies the notification sections for product details, risk assessment, corrective actions, companies holding affected products, and the distinction between recall and withdrawal. ## FAQ Pagination - Canonical index (page 1): [/artifacts/eu/general-product-safety-regulation/faq/items](/artifacts/eu/general-product-safety-regulation/faq/items.md) - Page 1 rule: `/page/1` is intentionally not generated; use the canonical index markdown URL. - Current page: 1 of 2 Pages: [1](/artifacts/eu/general-product-safety-regulation/faq/items.md) | [2](/artifacts/eu/general-product-safety-regulation/faq/items/page/2.md) [Next page](/artifacts/eu/general-product-safety-regulation/faq/items/page/2.md) *Recommended next step* *Placement: after implementation section* ## Use this EU GPSR guide as a cited evidence workflow Turn this EU General Product Safety Regulation page into a repeatable workflow for product, legal, quality, procurement, support, and engineering teams. Keep citations, owners, evidence, and review triggers together. - [Open Research Copilot](/solutions/research-copilot.md): Answer EU GPSR scope, timing, and interpretation questions with cited outputs. - [Talk through implementation](/contact.md): Review your scope, evidence model, controls, and next actions. --- [Privacy Policy](https://www.sorena.io/privacy) | [Terms of Use](https://www.sorena.io/terms-of-use) | [DMCA](https://www.sorena.io/dmca) | [About Us](https://www.sorena.io/about-us) (c) 2026 Sorena AB (559573-7338). All rights reserved. Source: https://www.sorena.io/artifacts/eu/general-product-safety-regulation/faq/items