---
title: "Which products and services does the EU Accessibility Act cover?"
canonical_url: "https://www.sorena.io/artifacts/eu/accessibility-act/faq/product-and-service-categories"
source_url: "https://www.sorena.io/artifacts/eu/accessibility-act/faq/product-and-service-categories"
author: "Sorena AI"
description: "Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep."
published_at: "2026-05-09"
updated_at: "2026-05-09"
keywords:
  - "EU Accessibility Act covered products"
  - "EAA covered services"
  - "Article 2 EAA"
  - "Article 3 EAA"
  - "accessibility product scope"
  - "EU Accessibility Act"
  - "EAA scope"
  - "Article 2"
  - "Article 3"
---
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# Which products and services does the EU Accessibility Act cover?

Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep.

*FAQ* *EU*

## EU Accessibility Act FAQ Covered Products and Services

The EU Accessibility Act does not cover every product or every digital service. Article 2 lists specific consumer products, consumer services, and 112 emergency communications.

Use this page to separate product scope from service scope, check Article 3 definitions, and keep a narrow record of why a category is in scope, out of scope, or limited.

Article 2 of Directive (EU) 2019/882 is the starting point for EU Accessibility Act scope. It covers named products placed on the market, named services provided to consumers, and answering emergency communications to 112. Article 3 then defines key terms such as product, service provider, economic operator, consumer, payment terminal, consumer banking services, e-commerce services, and passenger transport service categories.

## Which products are covered by Article 2?

The product list is closed and category based. A product is not covered merely because it has software, a screen, a web portal, or an accessibility feature. Check whether it fits one of the Article 2 product categories and then identify the product-side economic operator: manufacturer, authorised representative, importer, or distributor.

Article 3 defines a product as a good produced through a manufacturing process, excluding food, feed, living plants and animals, products of human origin, and products of plants and animals relating directly to future reproduction. That definition matters when a connected offer combines hardware, software, and an online service.

- Consumer general purpose computer hardware systems and operating systems for those hardware systems.
- Payment terminals and self-service terminals dedicated to covered services, including ATMs, ticketing machines, check-in machines, and interactive information terminals, with the vehicle, aircraft, ship, and rolling-stock integration limit stated in Article 2.
- Consumer terminal equipment with interactive computing capability used for electronic communications services.
- Consumer terminal equipment with interactive computing capability used for accessing audiovisual media services.
- E-readers.

Sources for this answer:

- [Directive (EU) 2019/882 - Article 2 and Article 3](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for the EAA product categories and the Article 3 definitions of product, economic operator, consumer, and payment terminal.
- [European Commission - European Accessibility Act](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission overview summarising the EAA product examples, including computers, operating systems, ATMs, ticketing machines, check-in machines, smartphones, and TV equipment.

## Which services are covered by Article 2?

For services, the EAA focuses on consumer-facing categories. Article 3 defines a service provider as a natural or legal person that provides a service on the Union market or offers to provide such a service to consumers in the Union.

The service category is not always the same as the underlying sector label. For transport, Article 2 covers specific digital and terminal elements of air, bus, rail, and waterborne passenger transport services, with a narrower rule for urban, suburban, and regional transport services.

- Electronic communications services, except transmission services used for machine-to-machine services.
- Services providing access to audiovisual media services, including services used to identify, select, receive information on, and view audiovisual media services and related accessibility features.
- Air, bus, rail, and waterborne passenger transport elements: websites, mobile device-based services, electronic tickets and ticketing services, transport service information including real-time travel information, and covered interactive self-service terminals.
- Consumer banking services, including the Article 3 banking and financial service categories listed for consumers.
- E-books and dedicated software.
- E-commerce services, defined as services provided at a distance through websites and mobile device-based services by electronic means at the individual request of a consumer with a view to concluding a consumer contract.
- Answering emergency communications to the single European emergency number 112.

Sources for this answer:

- [Directive (EU) 2019/882 - Article 2 and Article 3](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for covered consumer service categories, Article 3 service definitions, and the separate 112 emergency communications scope rule.
- [European Commission - European Accessibility Act](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission overview listing service examples such as telephony, audiovisual media access, transport-related services, banking, e-books, and e-commerce.

## Where are the product-service boundaries and exclusions?

Mixed offers need two checks. Hardware and operating systems are product-side items when they are placed on the market. Online journeys, banking, e-books, ticketing, media access, electronic communications, and e-commerce are service-side items when provided to consumers. The same commercial offer can therefore need both a product scope record and a service scope record.

Article 2 also limits some website and mobile application content. These limits do not remove an entire covered service from scope; they identify content types that the Directive says it does not apply to.

- Pre-recorded time-based media published before the Article 2 cut-off stated in the Directive.
- Office file formats published before the Article 2 cut-off stated in the Directive.
- Online maps and mapping services when essential navigational information is provided in an accessible digital manner.
- Third-party content that is not funded, developed by, or under the control of the economic operator concerned.
- Website and mobile application archives that only contain content not updated or edited after the Article 2 cut-off stated in the Directive.
- Microenterprises providing services are addressed separately in the Directive; do not use the microenterprise concept to remove product-side scope without checking the product provisions.

Sources for this answer:

- [Directive (EU) 2019/882 - Article 2 exclusions and Article 3 definitions](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for product and service definitions, economic operator roles, website and mobile application content exclusions, and the microenterprise definition.
- [ETSI - EN 301 549 ICT accessibility standard overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI source explaining that EN 301 549 covers ICT products and services such as software, hardware, and combinations of hardware and software, which helps evidence mixed product-service assessments.

## Evidence records for a category decision

Keep evidence only for facts the scope conclusion actually depends on. A useful record should let a reviewer see the product or service facts, the Article 2 category, the Article 3 definition used, and the source relied on without reconstructing the project history.

Where a product or service is in scope, link the scope record to the accessibility requirements and evidence used for conformity work. Article 4 points covered products and services to Annex I accessibility requirements, while standards or technical specifications may be relevant when used to show how requirements are met.

- Category conclusion: in scope, out of scope, limited content exclusion, or needs legal review.
- Facts used: product model or service journey, consumer-facing status, Union market connection, economic operator role, and whether the item is product-side, service-side, or both.
- Article mapping: Article 2 paragraph and category, Article 3 definition if relevant, and any Article 2 website or mobile application content exclusion relied on.
- Evidence attachments: screenshots or journey descriptions, product specifications, operating-system or terminal classification, service terms, supplier inputs, accessibility test references, and standards mapping where used.
- Review triggers: new product model, new consumer journey, change in service provider role, change in controlled third-party content, new transport or banking service element, or a change in the standard or technical specification relied on.

Sources for this answer:

- [Directive (EU) 2019/882 - Articles 4, 13, 14 and Annex I](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for linking Article 2 scope to Annex I accessibility requirements, service-provider conformity procedures, and fundamental-alteration or disproportionate-burden assessments.
- [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission source for the role of harmonised standards in supporting EU product and service conformity assessments where such standards are used.

## Primary sources

- [Directive (EU) 2019/882 - European Accessibility Act](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for Article 2 covered products and services, Article 3 definitions, Article 4 accessibility requirements, Article 14 limits, and Annex I.
  - Quote: "accessibility requirements for products and services"
- [European Commission - European Accessibility Act](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission overview used to cross-check public examples of EAA covered products and services.
  - Quote: "Products and services covered"
- [ETSI - EN 301 549 ICT accessibility standard overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI source for ICT product and service accessibility standard context used in evidence mapping for mixed hardware, software, and service offers.
  - Quote: "ICT products and services"
- [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission source for harmonised standards context where standards are used as part of an EAA conformity evidence record.
  - Quote: "Harmonised standards are European standards"

## Topic Guides

- [EAA Accessibility Conformance Statement Template](/artifacts/eu/accessibility-act/accessibility-conformance-statement-template.md): Template language for an EU Accessibility Act conformance statement covering scope, Annex I mapping, service information, standards, support routes, evidence, and limits.
- [EAA Article 14 disproportionate burden workflow](/artifacts/eu/accessibility-act/disproportionate-burden-assessment-workflow.md): A grounded EU Accessibility Act workflow for Article 14 fundamental alteration and disproportionate burden assessments, records, reassessment triggers, and evidence.
- [EAA conformance statements: products, services, EN 301 549 evidence](/artifacts/eu/accessibility-act/faq/conformance-statements.md): What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries.
- [EAA e-commerce checkout accessibility FAQ](/artifacts/eu/accessibility-act/faq/e-commerce-checkout.md): How to test an e-commerce checkout under the European Accessibility Act, including service scope, payment and identification flows, service information, and evidence.
- [EAA e-commerce checkout accessibility guide](/artifacts/eu/accessibility-act/e-commerce-checkout-accessibility.md): Grounded EU Accessibility Act guide for accessible e-commerce checkout scope, payment and identification requirements, evidence, standards mapping, and customer information.
- [EAA EN 301 549 and WCAG mapping](/artifacts/eu/accessibility-act/en-301-549-and-wcag-mapping.md): Map European Accessibility Act Annex I requirements to EN 301 549 and WCAG evidence without overstating what WCAG tests can prove.
- [EAA EN 301 549 clause mapping for ICT evidence](/artifacts/eu/accessibility-act/en-301-549-clause-mapping.md): Map EN 301 549 clauses to EU Accessibility Act evidence, Annex I outcomes, product and service records, and gaps that need non-ICT support.
- [EAA procurement clauses and accessibility acceptance criteria](/artifacts/eu/accessibility-act/procurement-language-and-acceptance-criteria.md): Buyer-side EU Accessibility Act procurement language for covered products and services, with supplier evidence, EN 301 549 limits, Article 14 exception records, and acceptance criteria.
- [EAA scope classifier workflow for products and services](/artifacts/eu/accessibility-act/accessibility-scope-classifier-workflow.md): Classify EU Accessibility Act scope by product or service category, consumer use, market or service date, operator role, exclusions, exemptions, Article 14 records, and evidence.
- [EAA testing and conformance evidence | Annex I, EN 301 549 and Article 14](/artifacts/eu/accessibility-act/testing-and-conformance-evidence.md): How to document European Accessibility Act testing evidence: Annex I mappings, product technical files, service information, EN 301 549 boundaries, harmonised-standard limits, and Article 14 exception records.
- [EAA WCAG evidence and procurement acceptance](/artifacts/eu/accessibility-act/wcag-evidence-and-procurement-acceptance.md): How to use EN 301 549 and WCAG evidence in EU Accessibility Act procurement acceptance without overstating presumption of conformity.
- [EN 301 549 clause mapping for the EU Accessibility Act | EAA FAQ](/artifacts/eu/accessibility-act/faq/en-301-549-clause-mapping.md): How to map EN 301 549 and WCAG evidence to EU Accessibility Act Annex I requirements without overclaiming presumption of conformity.
- [EN 301 549 evidence matrix workflow for EAA readiness](/artifacts/eu/accessibility-act/en-301-549-evidence-matrix-workflow.md): Build an EN 301 549 evidence matrix for European Accessibility Act work: scope rows, clause mapping, test evidence, owner sign-off, exception records, and limits of standards evidence.
- [EN 301 549 vs WCAG for EAA evidence](/artifacts/eu/accessibility-act/en-301-549-vs-wcag.md): Compare EN 301 549 and WCAG for European Accessibility Act planning: ICT scope, web-content overlap, harmonised-standard limits, and evidence beyond WCAG-only tests.
- [EU Accessibility Act Applicability Test](/artifacts/eu/accessibility-act/applicability-test.md): Check whether the European Accessibility Act covers a product or consumer service, which role applies, which date matters, and what evidence to keep.
- [EU Accessibility Act authority request response FAQ](/artifacts/eu/accessibility-act/faq/authority-response.md): How to answer EU Accessibility Act checks from market surveillance or service authorities with technical documentation, service information, Article 14 records, and corrective actions.
- [EU Accessibility Act checklist for products and services](/artifacts/eu/accessibility-act/checklist.md): Checklist for EAA scope, operator role, Annex I mapping, product technical files, service information, Article 14 assessments, supplier evidence, release checks, and monitoring.
- [EU Accessibility Act compliance operating model](/artifacts/eu/accessibility-act/compliance.md): Build an EU Accessibility Act compliance file for covered products and services: scope, operator roles, Annex I mapping, conformity evidence, Article 14 assessments, corrective actions, and records.
- [EU Accessibility Act deadlines and compliance calendar](/artifacts/eu/accessibility-act/deadlines-and-compliance-calendar.md): Calendar for the EU Accessibility Act: 2022 transposition, 2025 application, 2027 emergency communications timing, 2030 transition rules, owner actions, and evidence records.
- [EU Accessibility Act deadlines and transition plan](/artifacts/eu/accessibility-act/deadlines-and-transition-plan.md): Plan for the European Accessibility Act application date, service-contract transition, self-service terminal transition, 112 derogation, and evidence gates.
- [EU Accessibility Act disproportionate burden decision](/artifacts/eu/accessibility-act/disproportionate-burden-decision.md): How to document an EU Accessibility Act Article 14 disproportionate burden decision with supported criteria, retained evidence, limits, notifications, and review triggers.
- [EU Accessibility Act exemptions and disproportionate burden](/artifacts/eu/accessibility-act/exemptions-and-disproportionate-burden.md): Article 14 EAA guide covering fundamental alteration, disproportionate burden, service microenterprise exemptions, content exclusions, transition limits, and documentation.
- [EU Accessibility Act FAQ: scope, dates, services, Article 14](/artifacts/eu/accessibility-act/faq.md): Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties.
- [EU Accessibility Act for ecommerce websites](/artifacts/eu/accessibility-act/accessibility-act-for-ecommerce-websites.md): Grounded guide for ecommerce teams applying the EU Accessibility Act to consumer checkout journeys, service information, accessibility evidence, and exceptions.
- [EU Accessibility Act microenterprise exemption and disproportionate burden FAQ](/artifacts/eu/accessibility-act/faq/microenterprise-and-disproportionate-burden-decisions.md): FAQ explaining when EAA microenterprise relief applies, how Article 14 disproportionate-burden assessments work, what Annex VI requires, and what records to keep.
- [EU Accessibility Act penalties and enforcement](/artifacts/eu/accessibility-act/penalties-and-fines.md): How Directive (EU) 2019/882 handles penalties, Member State enforcement, market surveillance for products, and service compliance checks.
- [EU Accessibility Act procurement acceptance criteria | EAA FAQ](/artifacts/eu/accessibility-act/faq/procurement-acceptance.md): How to write EAA procurement acceptance criteria that ask suppliers for scoped accessibility evidence, standards mappings, declarations, and exception records without overclaiming conformity.
- [EU Accessibility Act Product and Service Scope](/artifacts/eu/accessibility-act/product-and-service-category-scoping.md): Scope products and services under the EU Accessibility Act using Article 2 categories, Article 3 definitions, limited content exclusions, microenterprise treatment, and evidence records.
- [EU Accessibility Act products and services in scope](/artifacts/eu/accessibility-act/products-and-services-in-scope.md): Article 2 scope guide for the European Accessibility Act: covered products, covered consumer services, economic-operator roles, Article 3 definitions, and evidence records.
- [EU Accessibility Act Requirements: Annex I, Products, Services](/artifacts/eu/accessibility-act/requirements.md): Map EU Accessibility Act requirements by Article 4, Annex I, product and service obligations, Article 13 evidence, standards, and Article 14 exceptions.
- [EU Accessibility Act service transition rules under Article 32 | EAA FAQ](/artifacts/eu/accessibility-act/faq/transition-services.md): FAQ on EU Accessibility Act Article 32 transition rules for service providers, pre-28 June 2025 contracts, 2030 limits, self-service terminals, evidence records, and change triggers.
- [EU Accessibility Act services: banking, transport, media and e-books](/artifacts/eu/accessibility-act/faq/banking-transport-and-media-services.md): FAQ on which consumer banking, transport, audiovisual media access, electronic communications, e-book, and e-commerce services fall under the EU Accessibility Act.
- [EU Accessibility Act vs ADA and Section 508: EAA-grounded comparison](/artifacts/eu/accessibility-act/accessibility-act-vs-ada-and-section-508.md): Compare the EU Accessibility Act with ADA and Section 508 planning boundaries, using grounded EAA scope, evidence, standards, procurement, and operator-duty points.
- [EU Accessibility Act vs Web Accessibility Directive](/artifacts/eu/accessibility-act/accessibility-act-vs-web-accessibility-directive.md): Compare the European Accessibility Act with the Web Accessibility Directive: scope, covered actors, services, standards, evidence, monitoring, enforcement, and key dates.
- [WCAG Evidence for the EU Accessibility Act and EN 301 549 | EAA FAQ](/artifacts/eu/accessibility-act/faq/wcag-evidence.md): When WCAG test evidence helps EAA work, how it maps through EN 301 549, and why WCAG alone does not prove European Accessibility Act compliance.

*Recommended next step*

*Placement: after evidence section*

## Check your EAA product and service scope

Turn the Article 2 category check into a scoped record for product, legal, accessibility, procurement, support, and engineering teams.

- [Open Research Copilot](/solutions/research-copilot.md): Ask cited EAA scope questions and compare product, service, and content exclusions.
- [Talk through implementation](/contact.md): Review your product and service categories, evidence records, and unresolved scope calls.


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