--- title: "EU Accessibility Act FAQ: scope, dates, services, Article 14" canonical_url: "https://www.sorena.io/artifacts/eu/accessibility-act/faq" source_url: "https://www.sorena.io/artifacts/eu/accessibility-act/faq/items/page/3" author: "Sorena AI" description: "Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties." published_at: "2026-05-09" updated_at: "2026-05-17" keywords: - "EU Accessibility Act" - "EAA" - "Directive (EU) 2019/882" - "Article 14" - "microenterprises" - "EN 301 549" - "accessible services" - "accessibility compliance" --- **[SORENA](https://www.sorena.io/)** - AI-Powered GRC Platform [Home](https://www.sorena.io/) | [Solutions](https://www.sorena.io/solutions) | [Artifacts](https://www.sorena.io/artifacts) | [About Us](https://www.sorena.io/about-us) | [Contact](https://www.sorena.io/contact) | [Portal](https://app.sorena.io) --- # EU Accessibility Act FAQ: scope, dates, services, Article 14 Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties. *FAQ* *EU* ## EU Accessibility Act FAQ Answers to practical EAA questions about scope, dates, covered products and services, accessibility requirements, microenterprise treatment, Article 14, standards, and enforcement. Use this page to check what the Directive actually says before turning an accessibility question into product, service, legal, procurement, or support work. The European Accessibility Act is Directive (EU) 2019/882 on accessibility requirements for certain products and services. These FAQ answers focus on the legal scope and operating questions most likely to affect consumer-facing digital products, self-service terminals, e-commerce, banking, transport information, electronic communications, audiovisual access services, and e-books. ## Browse sub-FAQ modules ### [EAA conformance statements: products, services, EN 301 549 evidence](/artifacts/eu/accessibility-act/faq/conformance-statements.md) What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries. - 4 items ### [EAA e-commerce checkout accessibility FAQ](/artifacts/eu/accessibility-act/faq/e-commerce-checkout.md) How to test an e-commerce checkout under the European Accessibility Act, including service scope, payment and identification flows, service information, and evidence. - 4 items ### [EN 301 549 clause mapping for the EU Accessibility Act | EAA FAQ](/artifacts/eu/accessibility-act/faq/en-301-549-clause-mapping.md) How to map EN 301 549 and WCAG evidence to EU Accessibility Act Annex I requirements without overclaiming presumption of conformity. - 5 items ### [EU Accessibility Act authority request response FAQ](/artifacts/eu/accessibility-act/faq/authority-response.md) How to answer EU Accessibility Act checks from market surveillance or service authorities with technical documentation, service information, Article 14 records, and corrective actions. - 4 items ### [EU Accessibility Act microenterprise exemption and disproportionate burden FAQ](/artifacts/eu/accessibility-act/faq/microenterprise-and-disproportionate-burden-decisions.md) FAQ explaining when EAA microenterprise relief applies, how Article 14 disproportionate-burden assessments work, what Annex VI requires, and what records to keep. - 4 items ### [EU Accessibility Act procurement acceptance criteria | EAA FAQ](/artifacts/eu/accessibility-act/faq/procurement-acceptance.md) How to write EAA procurement acceptance criteria that ask suppliers for scoped accessibility evidence, standards mappings, declarations, and exception records without overclaiming conformity. - 4 items ### [EU Accessibility Act service transition rules under Article 32 | EAA FAQ](/artifacts/eu/accessibility-act/faq/transition-services.md) FAQ on EU Accessibility Act Article 32 transition rules for service providers, pre-28 June 2025 contracts, 2030 limits, self-service terminals, evidence records, and change triggers. - 4 items ### [EU Accessibility Act services: banking, transport, media and e-books](/artifacts/eu/accessibility-act/faq/banking-transport-and-media-services.md) FAQ on which consumer banking, transport, audiovisual media access, electronic communications, e-book, and e-commerce services fall under the EU Accessibility Act. - 4 items ### [WCAG Evidence for the EU Accessibility Act and EN 301 549 | EAA FAQ](/artifacts/eu/accessibility-act/faq/wcag-evidence.md) When WCAG test evidence helps EAA work, how it maps through EN 301 549, and why WCAG alone does not prove European Accessibility Act compliance. - 4 items ### [Which products and services does the EU Accessibility Act cover? | EAA FAQ](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md) Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep. - 4 items Browse all indexed questions: [/artifacts/eu/accessibility-act/faq/items](/artifacts/eu/accessibility-act/faq/items.md) ## All FAQ items *Page 3 of 3. Showing 1 of 41 items.* ### [Evidence records for a category decision](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md#evidence-records-for-a-category-decision) *Module: [Which products and services does the EU Accessibility Act cover?](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md)* Keep evidence only for facts the scope conclusion actually depends on. A useful record should let a reviewer see the product or service facts, the Article 2 category, the Article 3 definition used, and the source relied on without reconstructing the project history. - Category conclusion: in scope, out of scope, limited content exclusion, or needs legal review. - Facts used: product model or service journey, consumer-facing status, Union market connection, economic operator role, and whether the item is product-side, service-side, or both. - Article mapping: Article 2 paragraph and category, Article 3 definition if relevant, and any Article 2 website or mobile application content exclusion relied on. - Evidence attachments: screenshots or journey descriptions, product specifications, operating-system or terminal classification, service terms, supplier inputs, accessibility test references, and standards mapping where used. - Review triggers: new product model, new consumer journey, change in service provider role, change in controlled third-party content, new transport or banking service element, or a change in the standard or technical specification relied on. Sources for this answer: - [Directive (EU) 2019/882 - Articles 4, 13, 14 and Annex I](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for linking Article 2 scope to Annex I accessibility requirements, service-provider conformity procedures, and fundamental-alteration or disproportionate-burden assessments. - [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission source for the role of harmonised standards in supporting EU product and service conformity assessments where such standards are used. ## FAQ Pagination - Canonical index (page 1): [/artifacts/eu/accessibility-act/faq/items](/artifacts/eu/accessibility-act/faq/items.md) - Page 1 rule: `/page/1` is intentionally not generated; use the canonical index markdown URL. - Current page: 3 of 3 Pages: [1](/artifacts/eu/accessibility-act/faq/items.md) | [2](/artifacts/eu/accessibility-act/faq/items/page/2.md) | [3](/artifacts/eu/accessibility-act/faq/items/page/3.md) [Previous page](/artifacts/eu/accessibility-act/faq/items/page/2.md) *Recommended next step* *Placement: after evidence section* ## Check EAA scope before planning remediation Map the product or service to Article 2, Annex I, applicable standards evidence, service information, and any Article 14 assessment before setting release or remediation work. - [Open Research Copilot](/solutions/research-copilot.md): Answer EAA scope, timing, and interpretation questions with cited outputs. - [Talk through implementation](/contact.md): Review your EAA scope, standards map, evidence file, and release risks. --- [Privacy Policy](https://www.sorena.io/privacy) | [Terms of Use](https://www.sorena.io/terms-of-use) | [DMCA](https://www.sorena.io/dmca) | [About Us](https://www.sorena.io/about-us) (c) 2026 Sorena AB (559573-7338). 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