---
title: "EAA conformance statements: products, services, EN 301 549 evidence"
canonical_url: "https://www.sorena.io/artifacts/eu/accessibility-act/faq/conformance-statements"
source_url: "https://www.sorena.io/artifacts/eu/accessibility-act/faq/conformance-statements"
author: "Sorena AI"
description: "What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries."
published_at: "2026-05-09"
updated_at: "2026-05-09"
keywords:
  - "EU Accessibility Act conformance statement"
  - "EAA EU declaration of conformity"
  - "EN 301 549 evidence"
  - "WCAG EAA"
  - "EU Accessibility Act"
  - "EAA"
  - "Conformance statement"
  - "EU declaration of conformity"
  - "EN 301 549"
---
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# EAA conformance statements: products, services, EN 301 549 evidence

What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries.

*FAQ* *EU*

## EAA FAQ Conformance Statements

A useful EAA conformance statement should identify the exact product or service, the accessibility requirements assessed, the standards or technical specifications used, the evidence behind the claim, and any limits or exceptions.

Products and services need different records: products use technical documentation and, where conformity is demonstrated, an EU declaration of conformity; services require public information explaining how the service meets applicable accessibility requirements.

Under the EU Accessibility Act, do not treat a public accessibility or conformance statement as a standalone proof of compliance. For products, it should point to the technical documentation, conformity assessment, CE marking basis, and EU declaration of conformity where applicable. For services, it should explain how the service meets the applicable accessibility requirements and stay available while the service operates. In both cases, the statement should be specific about scope, evidence, standards used, unresolved gaps, and any Article 14 fundamental-alteration or disproportionate-burden assessment.

## What should an EU Accessibility Act conformance statement include?

Start with the legal posture of the thing being documented. A product statement should not replace the EU declaration of conformity: manufacturers must draw up technical documentation, carry out the Annex IV conformity assessment procedure, draw up an EU declaration of conformity when compliance is demonstrated, and keep the technical documentation and declaration for five years after placing the product on the market.

A service statement should be framed differently. Service providers must prepare the information described in Annex V, explain how the service meets the applicable accessibility requirements, make that information publicly available in written and oral format, including in an accessible manner, and keep it for as long as the service is in operation.

For either type, keep the public wording narrower than the evidence allows. Say exactly which product model, software version, service journey, website, mobile app, document set, support channel, or terminal is covered; which requirements were assessed; which standard or technical specification was applied in full or in part; what evidence supports the claim; and what remains out of scope or unresolved.

- Identify the covered product or service, economic-operator role, market, version, release date, and owner of the statement.
- Map the statement to applicable EAA requirements, especially Annex I outcomes for information, instructions, user interface, functionality, service information, websites, mobile apps, identification, security, payment, and support where relevant.
- For products, reference the technical documentation, applied harmonised standards or technical specifications, conformity assessment result, EU declaration of conformity status, CE marking basis, and any Article 14 exception.
- For services, explain the accessible public information required by Annex V, the service channels covered, the operating procedures that keep the service conformant, and the trigger for updating the information.
- Separate verified compliance, partial conformance, known nonconformance, planned remediation, and fundamental-alteration or disproportionate-burden positions.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0882&ref=sorena.io) - Primary EAA source for product technical documentation, EU declarations, service information, Article 14 exceptions, and Annex IV/V records.
- [European Commission - European Accessibility Act policy page](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission policy context for the EAA as accessibility requirements for selected products and services.

## How should EN 301 549 and WCAG be used without overclaiming?

Use EN 301 549 and WCAG as scoped evidence, not as a blanket EAA certificate. The EAA creates a presumption of conformity only for products and services that conform to harmonised standards, or parts of standards, whose references have been published in the Official Journal of the European Union, and only so far as those standards cover the relevant EAA requirements.

EN 301 549 is broader than WCAG because it covers ICT products and services, including web content, non-web documents, software, hardware-related features, support services, and other ICT functions. WCAG evidence is useful for web content and related software/document requirements, but it does not by itself prove that a payment terminal, e-reader, banking workflow, e-commerce service, support process, or product documentation satisfies every EAA requirement.

A good statement therefore names the exact EN 301 549 version, clauses or test basis used, the WCAG level or success criteria where relevant, the parts not assessed, and any EAA requirements handled outside the web or software test.

- Do not write 'EAA compliant because WCAG passed' unless the assessed scope is only the requirements WCAG actually covers and the remaining EAA requirements are separately addressed.
- Do not imply EN 301 549 automatically creates EAA presumption of conformity unless the relevant standard reference or part has the required OJEU status for the requirement being claimed.
- For ICT, keep a requirement matrix that links Annex I requirements to EN 301 549 clauses, WCAG checks where relevant, manual test results, assistive-technology checks, and remediation evidence.
- For product documentation and ICT support services in electronic format, check the EN 301 549 clauses for web or non-web documents as appropriate instead of relying only on the main product interface test.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0882&ref=sorena.io) - Article 15 source for presumption of conformity from OJEU-published harmonised standards or parts that cover the relevant requirements.
- [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission source explaining that harmonised standards are used to demonstrate compliance and require OJEU publication for legal effect.
- [ETSI - EN 301 549 V3 overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI source for EN 301 549 scope, its current Web Accessibility Directive support, and planned EAA-oriented revision.

## What evidence should support the statement?

The evidence pack should let a market-surveillance authority, service compliance reviewer, customer, procurement team, or support lead understand what was assessed and why the claim is limited the way it is. Keep public wording, technical files and service operating records aligned so the statement does not promise more than the underlying evidence shows.

For products, Annex IV requires technical documentation that makes it possible to assess conformity with the relevant accessibility requirements and, where Article 14 is relied on, to show why the requirement would cause a fundamental alteration or disproportionate burden. For services, Annex V information may rely on harmonised standards or technical specifications in full or in part.

- Product evidence: product description, design and operation records, applied standards or technical specifications, parts applied, alternative solutions where standards were not applied, test reports, conformity assessment record, EU declaration of conformity, CE marking decision, and change-control history.
- Service evidence: service description, covered channels, public accessibility information, Annex I requirement mapping, procedures that keep the service conformant, web/mobile/document/software tests, support-process evidence, supplier inputs, complaint handling, and update history.
- Exception evidence: Article 14 assessment, affected requirements, reasoned analysis against the relevant criteria, evidence of partial accessibility where full application is not claimed, authority notification or response record where relevant, and review date.
- Standards evidence: EN 301 549 version and clause mapping, WCAG success-criteria results where relevant, non-web document/software checks, hardware or closed-functionality checks, assistive-technology notes, and unresolved failures.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0882&ref=sorena.io) - Primary source for Annex IV technical documentation, Annex V service information, and Article 14 exception documentation.
- [ETSI - EN 301 549 V3 overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Standards source for the distinction between ICT requirements, functional performance statements, web, documents, software, hardware, and support-service evidence.
- [Commission Notice - Blue Guide on EU product rules (2022)](https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX%3A52022XC0629%2804%29&ref=sorena.io) - General EU product-rules guidance for manufacturer responsibility, CE marking, EU declaration and technical documentation concepts.

## Common drafting mistakes

Most poor EAA conformance statements fail because they are too broad. They describe an accessibility ambition instead of a tested product or service boundary, or they reuse a WCAG accessibility-statement template for EAA product and service obligations that need different records.

The safer pattern is to write the narrowest truthful statement, keep the evidence matrix behind it, and update it when the product, service, standard, supplier, accessibility requirement, or known issue changes.

- Do not call a service statement an EU declaration of conformity; reserve that term for the product declaration where the EAA requires it.
- Do not claim that a supplier VPAT, accessibility statement, certificate or test report covers the EAA unless it matches the exact version, component, service journey, requirement and market being assessed.
- Do not hide known nonconformities, temporary workarounds, partial standard application, or Article 14 reliance behind generic 'compliant' language.
- Do not cite EN 301 549 or WCAG without naming the version, clauses, success criteria, test date, scope limits and unresolved failures.
- Do not forget product documentation and support information; EN 301 549 includes requirements for electronic product documentation and ICT support-service documentation where applicable.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0882&ref=sorena.io) - EAA source for separating product documentation and EU declarations from service information and for documenting exceptions.
- [ETSI - EN 301 549 V3 overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Source for EN 301 549's broader ICT scope beyond web-only WCAG statements.

## Primary sources

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0882&ref=sorena.io) - Primary EAA source for product technical documentation, EU declarations of conformity, service information, harmonised-standard presumption, and Article 14 exceptions.
  - Quote: "EU declaration of conformity of products"
- [European Commission - European Accessibility Act policy page](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission policy context for the EAA and its product-and-service accessibility purpose.
  - Quote: "European Accessibility Act"
- [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission source for harmonised standards, OJEU publication, and presumption-of-conformity context.
  - Quote: "references of harmonised standards"
- [ETSI - EN 301 549 V3 overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI source for EN 301 549 scope, structure, Web Accessibility Directive support, and planned EAA-oriented revision.
  - Quote: "ICT products and services"
- [Commission Notice - Blue Guide on EU product rules (2022)](https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX%3A52022XC0629%2804%29&ref=sorena.io) - General EU product-rules guidance for CE marking, manufacturer responsibility, EU declarations and technical documentation concepts.
  - Quote: "EU Declaration of Conformity"

## Topic Guides

- [EAA Accessibility Conformance Statement Template](/artifacts/eu/accessibility-act/accessibility-conformance-statement-template.md): Template language for an EU Accessibility Act conformance statement covering scope, Annex I mapping, service information, standards, support routes, evidence, and limits.
- [EAA Article 14 disproportionate burden workflow](/artifacts/eu/accessibility-act/disproportionate-burden-assessment-workflow.md): A grounded EU Accessibility Act workflow for Article 14 fundamental alteration and disproportionate burden assessments, records, reassessment triggers, and evidence.
- [EAA e-commerce checkout accessibility FAQ](/artifacts/eu/accessibility-act/faq/e-commerce-checkout.md): How to test an e-commerce checkout under the European Accessibility Act, including service scope, payment and identification flows, service information, and evidence.
- [EAA e-commerce checkout accessibility guide](/artifacts/eu/accessibility-act/e-commerce-checkout-accessibility.md): Grounded EU Accessibility Act guide for accessible e-commerce checkout scope, payment and identification requirements, evidence, standards mapping, and customer information.
- [EAA EN 301 549 and WCAG mapping](/artifacts/eu/accessibility-act/en-301-549-and-wcag-mapping.md): Map European Accessibility Act Annex I requirements to EN 301 549 and WCAG evidence without overstating what WCAG tests can prove.
- [EAA EN 301 549 clause mapping for ICT evidence](/artifacts/eu/accessibility-act/en-301-549-clause-mapping.md): Map EN 301 549 clauses to EU Accessibility Act evidence, Annex I outcomes, product and service records, and gaps that need non-ICT support.
- [EAA procurement clauses and accessibility acceptance criteria](/artifacts/eu/accessibility-act/procurement-language-and-acceptance-criteria.md): Buyer-side EU Accessibility Act procurement language for covered products and services, with supplier evidence, EN 301 549 limits, Article 14 exception records, and acceptance criteria.
- [EAA scope classifier workflow for products and services](/artifacts/eu/accessibility-act/accessibility-scope-classifier-workflow.md): Classify EU Accessibility Act scope by product or service category, consumer use, market or service date, operator role, exclusions, exemptions, Article 14 records, and evidence.
- [EAA testing and conformance evidence | Annex I, EN 301 549 and Article 14](/artifacts/eu/accessibility-act/testing-and-conformance-evidence.md): How to document European Accessibility Act testing evidence: Annex I mappings, product technical files, service information, EN 301 549 boundaries, harmonised-standard limits, and Article 14 exception records.
- [EAA WCAG evidence and procurement acceptance](/artifacts/eu/accessibility-act/wcag-evidence-and-procurement-acceptance.md): How to use EN 301 549 and WCAG evidence in EU Accessibility Act procurement acceptance without overstating presumption of conformity.
- [EN 301 549 clause mapping for the EU Accessibility Act | EAA FAQ](/artifacts/eu/accessibility-act/faq/en-301-549-clause-mapping.md): How to map EN 301 549 and WCAG evidence to EU Accessibility Act Annex I requirements without overclaiming presumption of conformity.
- [EN 301 549 evidence matrix workflow for EAA readiness](/artifacts/eu/accessibility-act/en-301-549-evidence-matrix-workflow.md): Build an EN 301 549 evidence matrix for European Accessibility Act work: scope rows, clause mapping, test evidence, owner sign-off, exception records, and limits of standards evidence.
- [EN 301 549 vs WCAG for EAA evidence](/artifacts/eu/accessibility-act/en-301-549-vs-wcag.md): Compare EN 301 549 and WCAG for European Accessibility Act planning: ICT scope, web-content overlap, harmonised-standard limits, and evidence beyond WCAG-only tests.
- [EU Accessibility Act Applicability Test](/artifacts/eu/accessibility-act/applicability-test.md): Check whether the European Accessibility Act covers a product or consumer service, which role applies, which date matters, and what evidence to keep.
- [EU Accessibility Act authority request response FAQ](/artifacts/eu/accessibility-act/faq/authority-response.md): How to answer EU Accessibility Act checks from market surveillance or service authorities with technical documentation, service information, Article 14 records, and corrective actions.
- [EU Accessibility Act checklist for products and services](/artifacts/eu/accessibility-act/checklist.md): Checklist for EAA scope, operator role, Annex I mapping, product technical files, service information, Article 14 assessments, supplier evidence, release checks, and monitoring.
- [EU Accessibility Act compliance operating model](/artifacts/eu/accessibility-act/compliance.md): Build an EU Accessibility Act compliance file for covered products and services: scope, operator roles, Annex I mapping, conformity evidence, Article 14 assessments, corrective actions, and records.
- [EU Accessibility Act deadlines and compliance calendar](/artifacts/eu/accessibility-act/deadlines-and-compliance-calendar.md): Calendar for the EU Accessibility Act: 2022 transposition, 2025 application, 2027 emergency communications timing, 2030 transition rules, owner actions, and evidence records.
- [EU Accessibility Act deadlines and transition plan](/artifacts/eu/accessibility-act/deadlines-and-transition-plan.md): Plan for the European Accessibility Act application date, service-contract transition, self-service terminal transition, 112 derogation, and evidence gates.
- [EU Accessibility Act disproportionate burden decision](/artifacts/eu/accessibility-act/disproportionate-burden-decision.md): How to document an EU Accessibility Act Article 14 disproportionate burden decision with supported criteria, retained evidence, limits, notifications, and review triggers.
- [EU Accessibility Act exemptions and disproportionate burden](/artifacts/eu/accessibility-act/exemptions-and-disproportionate-burden.md): Article 14 EAA guide covering fundamental alteration, disproportionate burden, service microenterprise exemptions, content exclusions, transition limits, and documentation.
- [EU Accessibility Act FAQ: scope, dates, services, Article 14](/artifacts/eu/accessibility-act/faq.md): Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties.
- [EU Accessibility Act for ecommerce websites](/artifacts/eu/accessibility-act/accessibility-act-for-ecommerce-websites.md): Grounded guide for ecommerce teams applying the EU Accessibility Act to consumer checkout journeys, service information, accessibility evidence, and exceptions.
- [EU Accessibility Act microenterprise exemption and disproportionate burden FAQ](/artifacts/eu/accessibility-act/faq/microenterprise-and-disproportionate-burden-decisions.md): FAQ explaining when EAA microenterprise relief applies, how Article 14 disproportionate-burden assessments work, what Annex VI requires, and what records to keep.
- [EU Accessibility Act penalties and enforcement](/artifacts/eu/accessibility-act/penalties-and-fines.md): How Directive (EU) 2019/882 handles penalties, Member State enforcement, market surveillance for products, and service compliance checks.
- [EU Accessibility Act procurement acceptance criteria | EAA FAQ](/artifacts/eu/accessibility-act/faq/procurement-acceptance.md): How to write EAA procurement acceptance criteria that ask suppliers for scoped accessibility evidence, standards mappings, declarations, and exception records without overclaiming conformity.
- [EU Accessibility Act Product and Service Scope](/artifacts/eu/accessibility-act/product-and-service-category-scoping.md): Scope products and services under the EU Accessibility Act using Article 2 categories, Article 3 definitions, limited content exclusions, microenterprise treatment, and evidence records.
- [EU Accessibility Act products and services in scope](/artifacts/eu/accessibility-act/products-and-services-in-scope.md): Article 2 scope guide for the European Accessibility Act: covered products, covered consumer services, economic-operator roles, Article 3 definitions, and evidence records.
- [EU Accessibility Act Requirements: Annex I, Products, Services](/artifacts/eu/accessibility-act/requirements.md): Map EU Accessibility Act requirements by Article 4, Annex I, product and service obligations, Article 13 evidence, standards, and Article 14 exceptions.
- [EU Accessibility Act service transition rules under Article 32 | EAA FAQ](/artifacts/eu/accessibility-act/faq/transition-services.md): FAQ on EU Accessibility Act Article 32 transition rules for service providers, pre-28 June 2025 contracts, 2030 limits, self-service terminals, evidence records, and change triggers.
- [EU Accessibility Act services: banking, transport, media and e-books](/artifacts/eu/accessibility-act/faq/banking-transport-and-media-services.md): FAQ on which consumer banking, transport, audiovisual media access, electronic communications, e-book, and e-commerce services fall under the EU Accessibility Act.
- [EU Accessibility Act vs ADA and Section 508: EAA-grounded comparison](/artifacts/eu/accessibility-act/accessibility-act-vs-ada-and-section-508.md): Compare the EU Accessibility Act with ADA and Section 508 planning boundaries, using grounded EAA scope, evidence, standards, procurement, and operator-duty points.
- [EU Accessibility Act vs Web Accessibility Directive](/artifacts/eu/accessibility-act/accessibility-act-vs-web-accessibility-directive.md): Compare the European Accessibility Act with the Web Accessibility Directive: scope, covered actors, services, standards, evidence, monitoring, enforcement, and key dates.
- [WCAG Evidence for the EU Accessibility Act and EN 301 549 | EAA FAQ](/artifacts/eu/accessibility-act/faq/wcag-evidence.md): When WCAG test evidence helps EAA work, how it maps through EN 301 549, and why WCAG alone does not prove European Accessibility Act compliance.
- [Which products and services does the EU Accessibility Act cover? | EAA FAQ](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md): Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep.

*Recommended next step*

*Placement: after implementation section*

## Use this EAA guide as a cited evidence workflow

Turn the conformance statement into a traceable record for product, legal, quality, procurement, support, and engineering teams. Keep the public claim, underlying evidence, owner, known gaps, and review trigger aligned.

- [Open Research Copilot](/solutions/research-copilot.md): Answer EAA scope, standards, and evidence questions with cited outputs.
- [Talk through implementation](/contact.md): Review your product declaration, service information, evidence model, and next actions.


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