---
title: "EAA EN 301 549 clause mapping for ICT evidence"
canonical_url: "https://www.sorena.io/artifacts/eu/accessibility-act/en-301-549-clause-mapping"
source_url: "https://www.sorena.io/artifacts/eu/accessibility-act/en-301-549-clause-mapping"
author: "Sorena AI"
description: "Map EN 301 549 clauses to EU Accessibility Act evidence, Annex I outcomes, product and service records, and gaps that need non-ICT support."
published_at: "2026-05-09"
updated_at: "2026-05-09"
keywords:
  - "EU Accessibility Act"
  - "EAA"
  - "Directive (EU) 2019/882"
  - "EN 301 549"
  - "ICT accessibility"
  - "Annex I evidence"
---
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# EAA EN 301 549 clause mapping for ICT evidence

Map EN 301 549 clauses to EU Accessibility Act evidence, Annex I outcomes, product and service records, and gaps that need non-ICT support.

*Clause Mapping* *EU*

## EU Accessibility Act EN 301 549 clause mapping

Use EN 301 549 to structure ICT accessibility evidence, not as a blanket substitute for every European Accessibility Act product or service record.

This page separates standard-based ICT tests from Annex I product and service outcomes, Article 14 exception evidence, technical documentation, and service information.

EN 301 549 is useful for EU Accessibility Act work when the product or service has ICT features: websites, mobile apps, software, hardware interfaces, documents, support channels, relay access, and related ICT combinations. The mapping still has to start from Directive (EU) 2019/882 Annex I and then show which EN 301 549 clauses supply testable ICT evidence, which requirements are out of scope for the standard, and which EAA records must be kept separately.

## Start with the EAA requirement, then attach the EN 301 549 clause

Build the mapping in this order: covered EAA product or service, Annex I requirement, ICT feature or content type, applicable EN 301 549 clause, test result, and residual EAA evidence. This avoids the common mistake of starting with a WCAG or EN 301 549 checklist and assuming it covers packaging, service terms, built-environment context, Article 14 assessments, or national authority evidence.

For ICT products and services, EN 301 549 gives a practical clause structure. Clause 4 explains functional performance needs, clauses 5 to 13 contain technical requirements for ICT, clause 14 explains conformance logic, Annex B links requirements to user needs, and Annex C gives procedures for checking individual requirements. Use those parts as evidence labels in the EAA file.

- Record the EAA anchor first: Annex I section, product or service category, and the feature being assessed.
- Use EN 301 549 only where the assessed feature is ICT-based, such as web content, documents, software, hardware controls, communication features, support services, or relay and emergency-service access.
- For each mapped clause, keep the self-scoping precondition, pass/fail/not-applicable result, tested version, tester, defect link, remediation status, and retest evidence.
- When no EN 301 549 clause covers the EAA requirement, mark the row as Annex I evidence outside EN 301 549 instead of forcing a weak standard citation.

Sources for this answer:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32019L0882&ref=sorena.io) - Supports the need to map back to the EAA's Annex I accessibility requirements and separate product, service, exception, and documentation records.
- [ETSI overview of EN 301 549 for ICT accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Supports using EN 301 549 as the ICT accessibility standard with self-scoping requirements and clauses for ICT products and services.

## EN 301 549 clauses that usually produce ICT evidence

The clause map should be feature-based, because EN 301 549 is organised by ICT functions and product features rather than by EAA commercial categories. A banking app, e-commerce checkout, ticketing terminal, e-reader, or customer-support portal can therefore draw evidence from several clauses at once.

Use this mapping as a minimum evidence index. It is not a statement that every listed clause applies to every product or service; EN 301 549 requirements are self-scoping except for documentation and support services in clause 12.

- Clause 4: functional performance statements. Use it to explain which user needs are affected, including use without vision, with limited vision, without hearing, with limited manipulation, with limited cognition, and privacy.
- Clause 5: generic ICT requirements. Use it for closed functionality, accessibility-feature activation, biometrics alternatives, preservation of accessibility information, operable parts, and related generic controls.
- Clauses 6 and 7: two-way voice and video. Use them for real-time communication, video communication, audio, captions, sign-language communication, and total-conversation-related evidence where those features exist.
- Clause 8: hardware. Use it for hardware controls, status indicators, key repeat, double-strike acceptance, and physical interaction evidence for terminals or devices.
- Clauses 9, 10, and 11: web content, non-web documents, and software. Use them for websites, online applications, downloadable documents, mobile apps, desktop software, and software components.
- Clause 12: documentation and support services. Use it for product documentation, accessible documentation formats, help desks, call centres, technical support, relay services, and training services.
- Clause 13: relay and emergency-service access. Use it where ICT systems are specified for relay services or emergency services.
- Clause 14 and Annex C: conformance and test procedures. Use them to record applicable preconditions, results, not-applicable reasoning, and exceptional not-testable outcomes.

Sources for this answer:

- [ETSI overview of EN 301 549 for ICT accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Supports the clause structure: functional performance statements, clauses 5 to 13, self-scoping requirements, Annex B relationships, and Annex C testing procedures.
- [European Commission accessibility standardisation](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/accessibility-standardisation_en?ref=sorena.io) - Supports EN 301 549 as the European ICT accessibility standard developed through Commission accessibility standardisation work.

*Recommended next step*

*Placement: after implementation section*

## Build an EAA clause-to-evidence table

Turn EN 301 549 test results, EAA Annex I records, supplier evidence, exceptions, and remediation status into one reviewable accessibility evidence pack.

- [Open Research Copilot](/solutions/research-copilot.md): Ask EAA and EN 301 549 mapping questions with cited source boundaries.
- [Review an accessibility evidence pack](/contact.md): Check clause coverage, Annex I gaps, supplier statements, and exception evidence.

## What remains EAA Annex I or product-service evidence

EN 301 549 can support many ICT controls, but the EAA file still needs evidence that the actual product or service meets the Directive's Annex I outcomes. Keep separate rows for information provided with the product, instructions, packaging where relevant, service information, websites and mobile apps, support services, sector-specific service functions, and Article 14 exception records.

For products, the technical documentation must show the applicable accessibility requirements, the design, manufacture, and operation evidence, harmonised standards applied in full or in part, and the solutions used where standards were not applied. For services, the provider's information must describe the service, explain its operation, and describe how relevant Annex I requirements are met.

- Product information and instructions: keep Annex I evidence for sensory channels, perceivability, understandable presentation, text formats, non-text alternatives, interface descriptions, assistive-technology interoperability, and tested assistive devices.
- Packaging and installation or maintenance instructions: keep product evidence outside EN 301 549 when the issue is physical packaging, storage, disposal, or non-ICT instruction delivery.
- Service information: keep general terms, equivalent service documents, accessible service descriptions, operating explanations, and monitoring evidence required for services.
- Sector-specific service functions: keep EAA-specific evidence for electronic communications, audiovisual media access, transport information, consumer banking, e-books, e-commerce, and emergency communications where applicable.
- Article 14 records: keep any fundamental-alteration or disproportionate-burden assessment, authority information, and exception statement separately from EN 301 549 pass/fail rows.
- Market-surveillance and authority response: keep product identification, non-compliance analysis, corrective-action evidence, withdrawal or restriction decisions where relevant, and the technical documentation authority may request.

Sources for this answer:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32019L0882&ref=sorena.io) - Supports the separate EAA evidence buckets for Annex I products and services, Article 14 assessments, technical documentation, and service information.
- [European Commission EAA policy page](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Supports the EAA context: covered products and services were selected for internal-market accessibility harmonisation.

## Source-bounded implementation guidance for the mapping table

A useful clause map is a table, not a narrative memo. Each row should let a reviewer trace an EAA requirement to a tested ICT clause or to a documented non-ICT evidence record. Keep the table versioned because EN 301 549 conformance can be affected by implementation or maintenance changes, and ETSI describes a planned update to support Directive (EU) 2019/882.

Do not claim that an EN 301 549 row creates EAA presumption of conformity unless the relevant harmonised standard or part has been cited for the EAA requirement in the Official Journal and the row is within the scope of that citation. If the team cannot verify that citation from official sources, phrase the row as implementation evidence rather than legal presumption.

- Suggested columns: EAA product or service, Annex I section, feature, EN 301 549 clause, self-scoping precondition, applicability result, test method, evidence link, defects, remediation owner, retest date, and out-of-standard EAA evidence needed.
- For web, document, and software rows, map the tested page, document, app screen, component, or release build instead of citing only a generic product name.
- For support-service rows, attach scripts, support-channel accessibility checks, accessible documentation formats, and evidence that communication needs are accommodated.
- For supplier evidence, require the exact product model, service version, standards version, clauses covered, exceptions, unresolved failures, and any EAA Annex I areas the supplier statement does not cover.
- For gaps, use one of three labels: not ICT, Annex I evidence required; ICT feature exists, EN 301 549 test pending; or Article 14 assessment needed.

Sources for this answer:

- [ETSI overview of EN 301 549 for ICT accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Supports using the standard for ICT products and services and notes the planned revision in support of Directive (EU) 2019/882.
- [European Commission harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Supports treating harmonised-standard references and Official Journal citation as the boundary for presumption-of-conformity claims.

## Primary sources

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32019L0882&ref=sorena.io) - Primary EAA source for Annex I product and service requirements, Article 14 assessments, technical documentation, service information, and market-surveillance records.
  - Quote: "accessibility requirements for products and services"
- [ETSI overview of EN 301 549 for ICT accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Source for EN 301 549's ICT scope, self-scoping requirement structure, clause organisation, and planned EAA-supporting revision.
  - Quote: "any type of ICT-based products and services"
- [European Commission accessibility standardisation](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/accessibility-standardisation_en?ref=sorena.io) - Commission source for accessibility standardisation and EN 301 549 as the European Standard resulting from ICT accessibility standardisation work.
  - Quote: "European Standard EN 301 549"
- [European Commission harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Source for the harmonised-standards context used to avoid unsupported presumption-of-conformity claims.
  - Quote: "Harmonised standards are European standards"
- [European Commission EAA policy page](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission policy source for the EAA's internal-market purpose and covered product and service context.
  - Quote: "products and services covered"

## Related Topic Guides

- [EAA Accessibility Conformance Statement Template](/artifacts/eu/accessibility-act/accessibility-conformance-statement-template.md): Template language for an EU Accessibility Act conformance statement covering scope, Annex I mapping, service information, standards, support routes, evidence, and limits.
- [EAA Article 14 disproportionate burden workflow](/artifacts/eu/accessibility-act/disproportionate-burden-assessment-workflow.md): A grounded EU Accessibility Act workflow for Article 14 fundamental alteration and disproportionate burden assessments, records, reassessment triggers, and evidence.
- [EAA conformance statements: products, services, EN 301 549 evidence](/artifacts/eu/accessibility-act/faq/conformance-statements.md): What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries.
- [EAA e-commerce checkout accessibility FAQ](/artifacts/eu/accessibility-act/faq/e-commerce-checkout.md): How to test an e-commerce checkout under the European Accessibility Act, including service scope, payment and identification flows, service information, and evidence.
- [EAA e-commerce checkout accessibility guide](/artifacts/eu/accessibility-act/e-commerce-checkout-accessibility.md): Grounded EU Accessibility Act guide for accessible e-commerce checkout scope, payment and identification requirements, evidence, standards mapping, and customer information.
- [EAA EN 301 549 and WCAG mapping](/artifacts/eu/accessibility-act/en-301-549-and-wcag-mapping.md): Map European Accessibility Act Annex I requirements to EN 301 549 and WCAG evidence without overstating what WCAG tests can prove.
- [EAA procurement clauses and accessibility acceptance criteria](/artifacts/eu/accessibility-act/procurement-language-and-acceptance-criteria.md): Buyer-side EU Accessibility Act procurement language for covered products and services, with supplier evidence, EN 301 549 limits, Article 14 exception records, and acceptance criteria.
- [EAA scope classifier workflow for products and services](/artifacts/eu/accessibility-act/accessibility-scope-classifier-workflow.md): Classify EU Accessibility Act scope by product or service category, consumer use, market or service date, operator role, exclusions, exemptions, Article 14 records, and evidence.
- [EAA testing and conformance evidence | Annex I, EN 301 549 and Article 14](/artifacts/eu/accessibility-act/testing-and-conformance-evidence.md): How to document European Accessibility Act testing evidence: Annex I mappings, product technical files, service information, EN 301 549 boundaries, harmonised-standard limits, and Article 14 exception records.
- [EAA WCAG evidence and procurement acceptance](/artifacts/eu/accessibility-act/wcag-evidence-and-procurement-acceptance.md): How to use EN 301 549 and WCAG evidence in EU Accessibility Act procurement acceptance without overstating presumption of conformity.
- [EN 301 549 clause mapping for the EU Accessibility Act | EAA FAQ](/artifacts/eu/accessibility-act/faq/en-301-549-clause-mapping.md): How to map EN 301 549 and WCAG evidence to EU Accessibility Act Annex I requirements without overclaiming presumption of conformity.
- [EN 301 549 evidence matrix workflow for EAA readiness](/artifacts/eu/accessibility-act/en-301-549-evidence-matrix-workflow.md): Build an EN 301 549 evidence matrix for European Accessibility Act work: scope rows, clause mapping, test evidence, owner sign-off, exception records, and limits of standards evidence.
- [EN 301 549 vs WCAG for EAA evidence](/artifacts/eu/accessibility-act/en-301-549-vs-wcag.md): Compare EN 301 549 and WCAG for European Accessibility Act planning: ICT scope, web-content overlap, harmonised-standard limits, and evidence beyond WCAG-only tests.
- [EU Accessibility Act Applicability Test](/artifacts/eu/accessibility-act/applicability-test.md): Check whether the European Accessibility Act covers a product or consumer service, which role applies, which date matters, and what evidence to keep.
- [EU Accessibility Act authority request response FAQ](/artifacts/eu/accessibility-act/faq/authority-response.md): How to answer EU Accessibility Act checks from market surveillance or service authorities with technical documentation, service information, Article 14 records, and corrective actions.
- [EU Accessibility Act checklist for products and services](/artifacts/eu/accessibility-act/checklist.md): Checklist for EAA scope, operator role, Annex I mapping, product technical files, service information, Article 14 assessments, supplier evidence, release checks, and monitoring.
- [EU Accessibility Act compliance operating model](/artifacts/eu/accessibility-act/compliance.md): Build an EU Accessibility Act compliance file for covered products and services: scope, operator roles, Annex I mapping, conformity evidence, Article 14 assessments, corrective actions, and records.
- [EU Accessibility Act deadlines and compliance calendar](/artifacts/eu/accessibility-act/deadlines-and-compliance-calendar.md): Calendar for the EU Accessibility Act: 2022 transposition, 2025 application, 2027 emergency communications timing, 2030 transition rules, owner actions, and evidence records.
- [EU Accessibility Act deadlines and transition plan](/artifacts/eu/accessibility-act/deadlines-and-transition-plan.md): Plan for the European Accessibility Act application date, service-contract transition, self-service terminal transition, 112 derogation, and evidence gates.
- [EU Accessibility Act disproportionate burden decision](/artifacts/eu/accessibility-act/disproportionate-burden-decision.md): How to document an EU Accessibility Act Article 14 disproportionate burden decision with supported criteria, retained evidence, limits, notifications, and review triggers.
- [EU Accessibility Act exemptions and disproportionate burden](/artifacts/eu/accessibility-act/exemptions-and-disproportionate-burden.md): Article 14 EAA guide covering fundamental alteration, disproportionate burden, service microenterprise exemptions, content exclusions, transition limits, and documentation.
- [EU Accessibility Act FAQ: scope, dates, services, Article 14](/artifacts/eu/accessibility-act/faq.md): Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties.
- [EU Accessibility Act for ecommerce websites](/artifacts/eu/accessibility-act/accessibility-act-for-ecommerce-websites.md): Grounded guide for ecommerce teams applying the EU Accessibility Act to consumer checkout journeys, service information, accessibility evidence, and exceptions.
- [EU Accessibility Act microenterprise exemption and disproportionate burden FAQ](/artifacts/eu/accessibility-act/faq/microenterprise-and-disproportionate-burden-decisions.md): FAQ explaining when EAA microenterprise relief applies, how Article 14 disproportionate-burden assessments work, what Annex VI requires, and what records to keep.
- [EU Accessibility Act penalties and enforcement](/artifacts/eu/accessibility-act/penalties-and-fines.md): How Directive (EU) 2019/882 handles penalties, Member State enforcement, market surveillance for products, and service compliance checks.
- [EU Accessibility Act procurement acceptance criteria | EAA FAQ](/artifacts/eu/accessibility-act/faq/procurement-acceptance.md): How to write EAA procurement acceptance criteria that ask suppliers for scoped accessibility evidence, standards mappings, declarations, and exception records without overclaiming conformity.
- [EU Accessibility Act Product and Service Scope](/artifacts/eu/accessibility-act/product-and-service-category-scoping.md): Scope products and services under the EU Accessibility Act using Article 2 categories, Article 3 definitions, limited content exclusions, microenterprise treatment, and evidence records.
- [EU Accessibility Act products and services in scope](/artifacts/eu/accessibility-act/products-and-services-in-scope.md): Article 2 scope guide for the European Accessibility Act: covered products, covered consumer services, economic-operator roles, Article 3 definitions, and evidence records.
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- [EU Accessibility Act service transition rules under Article 32 | EAA FAQ](/artifacts/eu/accessibility-act/faq/transition-services.md): FAQ on EU Accessibility Act Article 32 transition rules for service providers, pre-28 June 2025 contracts, 2030 limits, self-service terminals, evidence records, and change triggers.
- [EU Accessibility Act services: banking, transport, media and e-books](/artifacts/eu/accessibility-act/faq/banking-transport-and-media-services.md): FAQ on which consumer banking, transport, audiovisual media access, electronic communications, e-book, and e-commerce services fall under the EU Accessibility Act.
- [EU Accessibility Act vs ADA and Section 508: EAA-grounded comparison](/artifacts/eu/accessibility-act/accessibility-act-vs-ada-and-section-508.md): Compare the EU Accessibility Act with ADA and Section 508 planning boundaries, using grounded EAA scope, evidence, standards, procurement, and operator-duty points.
- [EU Accessibility Act vs Web Accessibility Directive](/artifacts/eu/accessibility-act/accessibility-act-vs-web-accessibility-directive.md): Compare the European Accessibility Act with the Web Accessibility Directive: scope, covered actors, services, standards, evidence, monitoring, enforcement, and key dates.
- [WCAG Evidence for the EU Accessibility Act and EN 301 549 | EAA FAQ](/artifacts/eu/accessibility-act/faq/wcag-evidence.md): When WCAG test evidence helps EAA work, how it maps through EN 301 549, and why WCAG alone does not prove European Accessibility Act compliance.
- [Which products and services does the EU Accessibility Act cover? | EAA FAQ](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md): Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep.


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