---
title: "EAA scope classifier workflow for products and services"
canonical_url: "https://www.sorena.io/artifacts/eu/accessibility-act/accessibility-scope-classifier-workflow"
source_url: "https://www.sorena.io/artifacts/eu/accessibility-act/accessibility-scope-classifier-workflow"
author: "Sorena AI"
description: "Classify EU Accessibility Act scope by product or service category, consumer use, market or service date, operator role, exclusions, exemptions, Article 14 records, and evidence."
published_at: "2026-05-09"
updated_at: "2026-05-09"
keywords:
  - "EU Accessibility Act scope"
  - "EAA product scope"
  - "EAA service scope"
  - "Article 14 EAA"
  - "Directive (EU) 2019/882"
  - "EU Accessibility Act"
  - "EAA scope"
  - "accessibility classifier"
  - "Article 14"
  - "EAA evidence"
---
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---

# EAA scope classifier workflow for products and services

Classify EU Accessibility Act scope by product or service category, consumer use, market or service date, operator role, exclusions, exemptions, Article 14 records, and evidence.

*Workflow* *EU*

## EU Accessibility Act scope classifier workflow

Classify whether a product or consumer service falls under Directive (EU) 2019/882 before assigning accessibility requirements, testing, declarations, or service conformity records.

Use the workflow to record the category, consumer-facing facts, market or service date, operator role, exclusions, microenterprise treatment, Article 14 use, and the evidence file that supports the answer.

The EAA scope question is not whether a product or service has any accessibility impact. The first classification is narrower: whether it is one of the products placed on the EU market after 28 June 2025, one of the services provided to consumers after 28 June 2025, or answering emergency communications to 112, and whether a stated exclusion, exemption, or Article 14 assessment changes the compliance path.

## Classify the product or service category first

Start with the Article 2 category, not with a generic accessibility checklist. For products, record whether the item is consumer general purpose computer hardware or its operating system, a payment terminal or other covered self-service terminal, consumer terminal equipment used for electronic communications, consumer terminal equipment used for audiovisual media services, or an e-reader.

For services, record whether the service is provided to consumers and falls into electronic communications, access to audiovisual media services, listed passenger transport service elements, consumer banking, e-books and dedicated software, or e-commerce. For urban, suburban, and regional transport services, Article 2 narrows the relevant transport elements to interactive self-service terminals.

- Scope field: named Article 2 product or service category, or 'not matched' with the reason.
- Consumer field: whether the purchaser or recipient is acting outside trade, business, craft, or profession.
- Date field: product placed on the market after 28 June 2025, or service provided to consumers after 28 June 2025, with Article 32 transition facts kept separately.
- 112 field: mark separately when the activity is answering emergency communications to the single European emergency number.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Article 2 is the source for covered product categories, covered consumer service categories, the 28 June 2025 product and service scope triggers, and the separate 112 emergency communications scope.
- [European Commission - European Accessibility Act policy page](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission overview confirming the EAA covers selected products and services such as computers, ATMs, smartphones, transport-related services, banking services, e-books, and e-commerce.

## Identify the operator role and the evidence owner

Once a category is matched, classify the role. The Directive separates manufacturers, authorised representatives, importers, distributors, and service providers, and defines economic operator to include those roles. A company can move into manufacturer obligations if it places a product on the market under its own name or trademark, or modifies a product already placed on the market in a way that may affect compliance.

Use the role to assign the evidence owner. Product cases usually need a product owner for technical documentation, EU declaration of conformity, CE marking, traceability, and complaint or non-conformity records. Service cases usually need a service owner for the public accessibility information, service delivery controls, change controls, and authority response file.

- Manufacturer: document design and manufacture against applicable accessibility requirements, draw up technical documentation, complete conformity assessment, draw up the EU declaration of conformity, and affix CE marking where the product satisfies the requirements.
- Importer: verify the manufacturer's conformity assessment, technical documentation, CE marking, and required documents before placing a third-country product on the EU market.
- Distributor: check CE marking, required documents, instructions, safety information, and manufacturer/importer traceability before making a product available.
- Service provider: design and provide the service in accordance with the applicable requirements, publish accessibility conformity information, and keep it while the service operates.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Articles 3 and 7 to 13 support the role classification and the product and service evidence responsibilities used in this workflow.

*Recommended next step*

*Placement: after implementation section*

## Classify EAA scope before building the evidence file

Use this workflow to separate product scope, service scope, consumer facts, operator role, exclusions, microenterprise treatment, Article 14 assessments, and release evidence before accessibility testing or procurement review begins.

- [Open Research Copilot](/solutions/research-copilot.md): Check EAA scope questions against cited product, service, and Article 14 sources.
- [Talk through implementation](/contact.md): Review your EAA classifier, evidence model, operator roles, and release gates.

## Check exclusions, microenterprise treatment, and Article 14 only after scope is matched

Do not use exclusions as a shortcut before the Article 2 match is recorded. For websites and mobile applications, Article 2 excludes specific content types: pre-recorded time-based media and office file formats published before 28 June 2025, certain online maps where essential navigational information is accessible digitally, third-party content outside the economic operator's funding, development, or control, and archives that are not updated or edited after 28 June 2025.

Microenterprise treatment depends on the fact pattern. Article 4 exempts microenterprises providing services from the service accessibility requirements and related obligations. Article 14 treats microenterprises dealing with products differently: they are exempt from documenting the Article 14 assessment, but if they rely on Article 14 and an authority requests it, they must provide the facts relevant to the assessment.

Use Article 14 only when compliance would require a fundamental alteration of the product or service's basic nature or impose a disproportionate burden. The record must show the assessment against Annex VI criteria; for service providers relying on disproportionate burden, renew the assessment when the service changes, when the authority requests it, and at least every five years.

- Exclusion record: exact excluded content type, publication or update fact, control fact, and URL or product/service surface affected.
- Microenterprise record: headcount and turnover or balance-sheet facts against the Directive definition, plus whether the case is a service exemption or a product Article 14 documentation point.
- Article 14 record: requirement affected, fundamental alteration or disproportionate burden rationale, Annex VI cost and benefit criteria used, funding check, authority notification status where required, and retention owner.
- Escalation trigger: do not close the classifier when the team cannot prove the date, consumer status, category, operator role, microenterprise facts, or Article 14 assessment basis.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Article 2 supports the website and mobile application content exclusions; Article 3 defines microenterprise; Article 4 supports the service microenterprise exemption; Article 14 and Annex VI support the fundamental alteration and disproportionate burden assessment record.

## Close the classifier with a reviewable evidence pack

The final output should let a release reviewer or authority see why the EAA path was selected. Separate 'in scope', 'out of scope', 'excluded content', 'service microenterprise exemption', and 'Article 14 exception used' outcomes so later teams do not confuse a scope answer with a conformity answer.

For products, link the scope decision to the Annex IV technical documentation file, applied harmonised standards or technical specifications, conformity assessment output, EU declaration of conformity, CE marking decision, and product identification records. For services, link it to the Annex V accessibility information in the terms and conditions or equivalent document, the description of how applicable Annex I requirements are met, and the service delivery monitoring evidence.

- Decision fields: product or service name, market, consumer-facing surface, Article 2 category, operator role, date trigger, outcome, source citation, owner, and next review trigger.
- Evidence fields: product technical documentation or service accessibility information, standards or technical specifications used, test evidence, remediation log, authority correspondence, and complaint or non-conformity records.
- Review triggers: new market launch, product modification, service alteration, applicable requirement change, harmonised standard or technical specification change, supplier change affecting conformity evidence, complaint, incident, or authority request.
- Source hygiene: public references should point to external HTTPS sources from the grounding set and include ref=sorena.io; private working notes and local file paths stay out of the published evidence summary.

Sources for this answer:

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Annex IV supports product technical documentation, EU declaration of conformity, and CE marking records; Annex V supports service accessibility information and service monitoring evidence.
- [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission standards overview supports the role of harmonised standards as a way to demonstrate that products, services, or processes comply with EU legislation where applicable.
- [ETSI - EN 301 549 accessibility standard overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI overview supports referencing EN 301 549 as the ICT accessibility standard when the product or service evidence pack uses ICT accessibility criteria.

## Primary sources

- [Directive (EU) 2019/882 (European Accessibility Act)](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for EAA scope, definitions, operator roles, service microenterprise exemption, Article 14, product conformity records, service information records, and Annex VI criteria.
  - Quote: "accessibility requirements for products and services"
- [European Commission - European Accessibility Act policy page](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission overview used to cross-check the covered product and service families and the policy purpose of common EAA accessibility requirements.
  - Quote: "covers products and services"
- [European Commission - harmonised standards overview](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission standards source used for the general point that harmonised standards can be used to demonstrate compliance with relevant EU legislation.
  - Quote: "Harmonised standards are European standards"
- [ETSI - EN 301 549 accessibility standard overview](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI source used only for ICT accessibility evidence references, not as a substitute for the EAA scope classification itself.
  - Quote: "harmonized European Standard for ICT Accessibility"

## Related Topic Guides

- [EAA Accessibility Conformance Statement Template](/artifacts/eu/accessibility-act/accessibility-conformance-statement-template.md): Template language for an EU Accessibility Act conformance statement covering scope, Annex I mapping, service information, standards, support routes, evidence, and limits.
- [EAA Article 14 disproportionate burden workflow](/artifacts/eu/accessibility-act/disproportionate-burden-assessment-workflow.md): A grounded EU Accessibility Act workflow for Article 14 fundamental alteration and disproportionate burden assessments, records, reassessment triggers, and evidence.
- [EAA conformance statements: products, services, EN 301 549 evidence](/artifacts/eu/accessibility-act/faq/conformance-statements.md): What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries.
- [EAA e-commerce checkout accessibility FAQ](/artifacts/eu/accessibility-act/faq/e-commerce-checkout.md): How to test an e-commerce checkout under the European Accessibility Act, including service scope, payment and identification flows, service information, and evidence.
- [EAA e-commerce checkout accessibility guide](/artifacts/eu/accessibility-act/e-commerce-checkout-accessibility.md): Grounded EU Accessibility Act guide for accessible e-commerce checkout scope, payment and identification requirements, evidence, standards mapping, and customer information.
- [EAA EN 301 549 and WCAG mapping](/artifacts/eu/accessibility-act/en-301-549-and-wcag-mapping.md): Map European Accessibility Act Annex I requirements to EN 301 549 and WCAG evidence without overstating what WCAG tests can prove.
- [EAA EN 301 549 clause mapping for ICT evidence](/artifacts/eu/accessibility-act/en-301-549-clause-mapping.md): Map EN 301 549 clauses to EU Accessibility Act evidence, Annex I outcomes, product and service records, and gaps that need non-ICT support.
- [EAA procurement clauses and accessibility acceptance criteria](/artifacts/eu/accessibility-act/procurement-language-and-acceptance-criteria.md): Buyer-side EU Accessibility Act procurement language for covered products and services, with supplier evidence, EN 301 549 limits, Article 14 exception records, and acceptance criteria.
- [EAA testing and conformance evidence | Annex I, EN 301 549 and Article 14](/artifacts/eu/accessibility-act/testing-and-conformance-evidence.md): How to document European Accessibility Act testing evidence: Annex I mappings, product technical files, service information, EN 301 549 boundaries, harmonised-standard limits, and Article 14 exception records.
- [EAA WCAG evidence and procurement acceptance](/artifacts/eu/accessibility-act/wcag-evidence-and-procurement-acceptance.md): How to use EN 301 549 and WCAG evidence in EU Accessibility Act procurement acceptance without overstating presumption of conformity.
- [EN 301 549 clause mapping for the EU Accessibility Act | EAA FAQ](/artifacts/eu/accessibility-act/faq/en-301-549-clause-mapping.md): How to map EN 301 549 and WCAG evidence to EU Accessibility Act Annex I requirements without overclaiming presumption of conformity.
- [EN 301 549 evidence matrix workflow for EAA readiness](/artifacts/eu/accessibility-act/en-301-549-evidence-matrix-workflow.md): Build an EN 301 549 evidence matrix for European Accessibility Act work: scope rows, clause mapping, test evidence, owner sign-off, exception records, and limits of standards evidence.
- [EN 301 549 vs WCAG for EAA evidence](/artifacts/eu/accessibility-act/en-301-549-vs-wcag.md): Compare EN 301 549 and WCAG for European Accessibility Act planning: ICT scope, web-content overlap, harmonised-standard limits, and evidence beyond WCAG-only tests.
- [EU Accessibility Act Applicability Test](/artifacts/eu/accessibility-act/applicability-test.md): Check whether the European Accessibility Act covers a product or consumer service, which role applies, which date matters, and what evidence to keep.
- [EU Accessibility Act authority request response FAQ](/artifacts/eu/accessibility-act/faq/authority-response.md): How to answer EU Accessibility Act checks from market surveillance or service authorities with technical documentation, service information, Article 14 records, and corrective actions.
- [EU Accessibility Act checklist for products and services](/artifacts/eu/accessibility-act/checklist.md): Checklist for EAA scope, operator role, Annex I mapping, product technical files, service information, Article 14 assessments, supplier evidence, release checks, and monitoring.
- [EU Accessibility Act compliance operating model](/artifacts/eu/accessibility-act/compliance.md): Build an EU Accessibility Act compliance file for covered products and services: scope, operator roles, Annex I mapping, conformity evidence, Article 14 assessments, corrective actions, and records.
- [EU Accessibility Act deadlines and compliance calendar](/artifacts/eu/accessibility-act/deadlines-and-compliance-calendar.md): Calendar for the EU Accessibility Act: 2022 transposition, 2025 application, 2027 emergency communications timing, 2030 transition rules, owner actions, and evidence records.
- [EU Accessibility Act deadlines and transition plan](/artifacts/eu/accessibility-act/deadlines-and-transition-plan.md): Plan for the European Accessibility Act application date, service-contract transition, self-service terminal transition, 112 derogation, and evidence gates.
- [EU Accessibility Act disproportionate burden decision](/artifacts/eu/accessibility-act/disproportionate-burden-decision.md): How to document an EU Accessibility Act Article 14 disproportionate burden decision with supported criteria, retained evidence, limits, notifications, and review triggers.
- [EU Accessibility Act exemptions and disproportionate burden](/artifacts/eu/accessibility-act/exemptions-and-disproportionate-burden.md): Article 14 EAA guide covering fundamental alteration, disproportionate burden, service microenterprise exemptions, content exclusions, transition limits, and documentation.
- [EU Accessibility Act FAQ: scope, dates, services, Article 14](/artifacts/eu/accessibility-act/faq.md): Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties.
- [EU Accessibility Act for ecommerce websites](/artifacts/eu/accessibility-act/accessibility-act-for-ecommerce-websites.md): Grounded guide for ecommerce teams applying the EU Accessibility Act to consumer checkout journeys, service information, accessibility evidence, and exceptions.
- [EU Accessibility Act microenterprise exemption and disproportionate burden FAQ](/artifacts/eu/accessibility-act/faq/microenterprise-and-disproportionate-burden-decisions.md): FAQ explaining when EAA microenterprise relief applies, how Article 14 disproportionate-burden assessments work, what Annex VI requires, and what records to keep.
- [EU Accessibility Act penalties and enforcement](/artifacts/eu/accessibility-act/penalties-and-fines.md): How Directive (EU) 2019/882 handles penalties, Member State enforcement, market surveillance for products, and service compliance checks.
- [EU Accessibility Act procurement acceptance criteria | EAA FAQ](/artifacts/eu/accessibility-act/faq/procurement-acceptance.md): How to write EAA procurement acceptance criteria that ask suppliers for scoped accessibility evidence, standards mappings, declarations, and exception records without overclaiming conformity.
- [EU Accessibility Act Product and Service Scope](/artifacts/eu/accessibility-act/product-and-service-category-scoping.md): Scope products and services under the EU Accessibility Act using Article 2 categories, Article 3 definitions, limited content exclusions, microenterprise treatment, and evidence records.
- [EU Accessibility Act products and services in scope](/artifacts/eu/accessibility-act/products-and-services-in-scope.md): Article 2 scope guide for the European Accessibility Act: covered products, covered consumer services, economic-operator roles, Article 3 definitions, and evidence records.
- [EU Accessibility Act Requirements: Annex I, Products, Services](/artifacts/eu/accessibility-act/requirements.md): Map EU Accessibility Act requirements by Article 4, Annex I, product and service obligations, Article 13 evidence, standards, and Article 14 exceptions.
- [EU Accessibility Act service transition rules under Article 32 | EAA FAQ](/artifacts/eu/accessibility-act/faq/transition-services.md): FAQ on EU Accessibility Act Article 32 transition rules for service providers, pre-28 June 2025 contracts, 2030 limits, self-service terminals, evidence records, and change triggers.
- [EU Accessibility Act services: banking, transport, media and e-books](/artifacts/eu/accessibility-act/faq/banking-transport-and-media-services.md): FAQ on which consumer banking, transport, audiovisual media access, electronic communications, e-book, and e-commerce services fall under the EU Accessibility Act.
- [EU Accessibility Act vs ADA and Section 508: EAA-grounded comparison](/artifacts/eu/accessibility-act/accessibility-act-vs-ada-and-section-508.md): Compare the EU Accessibility Act with ADA and Section 508 planning boundaries, using grounded EAA scope, evidence, standards, procurement, and operator-duty points.
- [EU Accessibility Act vs Web Accessibility Directive](/artifacts/eu/accessibility-act/accessibility-act-vs-web-accessibility-directive.md): Compare the European Accessibility Act with the Web Accessibility Directive: scope, covered actors, services, standards, evidence, monitoring, enforcement, and key dates.
- [WCAG Evidence for the EU Accessibility Act and EN 301 549 | EAA FAQ](/artifacts/eu/accessibility-act/faq/wcag-evidence.md): When WCAG test evidence helps EAA work, how it maps through EN 301 549, and why WCAG alone does not prove European Accessibility Act compliance.
- [Which products and services does the EU Accessibility Act cover? | EAA FAQ](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md): Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep.


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