---
title: "EU Accessibility Act vs Web Accessibility Directive"
canonical_url: "https://www.sorena.io/artifacts/eu/accessibility-act/accessibility-act-vs-web-accessibility-directive"
source_url: "https://www.sorena.io/artifacts/eu/accessibility-act/accessibility-act-vs-web-accessibility-directive"
author: "Sorena AI"
description: "Compare the European Accessibility Act with the Web Accessibility Directive: scope, covered actors, services, standards, evidence, monitoring, enforcement, and key dates."
published_at: "2026-05-09"
updated_at: "2026-05-17"
keywords:
  - "EU Accessibility Act"
  - "European Accessibility Act"
  - "Web Accessibility Directive"
  - "Directive (EU) 2019/882"
  - "Directive (EU) 2016/2102"
  - "EN 301 549"
---
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# EU Accessibility Act vs Web Accessibility Directive

Compare the European Accessibility Act with the Web Accessibility Directive: scope, covered actors, services, standards, evidence, monitoring, enforcement, and key dates.

*Comparison* *EU accessibility*

## EU Accessibility Act vs Web Accessibility Directive Scope, evidence, and enforcement

The European Accessibility Act applies to selected products and consumer services, while the Web Accessibility Directive applies to websites and mobile applications of public sector bodies.

Use this comparison to decide whether an accessibility issue belongs to EAA product/service compliance, public-sector web and app accessibility, or both.

The European Accessibility Act and the Web Accessibility Directive both address accessibility, but they do not regulate the same fact pattern. The EAA is an internal-market directive for specified products and consumer services. The Web Accessibility Directive is a public-sector digital accessibility directive for websites and mobile applications. Overlap can occur where a public-sector body provides an online service that also falls within an EAA service category, but the scope test, evidence record, monitoring route, and enforcement route still need to be kept distinct.

## European Accessibility Act vs Web Accessibility Directive

A practical comparison for teams deciding whether to run EAA conformity work, Web Accessibility Directive monitoring work, or both.

- **European Accessibility Act**: Use the EAA column for specified products, consumer services, economic operators, service providers, conformity evidence, Article 14 assessments, market surveillance, and national penalties.
- **Web Accessibility Directive**: Use the Web Accessibility Directive column for websites and mobile applications of public sector bodies, accessibility statements, user feedback routes, monitoring, reporting, and complaint mechanisms.

| Dimension | European Accessibility Act | Web Accessibility Directive | Operational implication | Sources |
| --- | --- | --- | --- | --- |
| Scope boundary | Applies to specified products placed on the market and specified services provided to consumers after 28 June 2025, including ICT hardware and operating systems, payment and self-service terminals, electronic communications, audiovisual media access services, passenger transport service elements, consumer banking, e-books, e-commerce, and 112 emergency communications. | Applies to websites and mobile applications belonging to public sector bodies in EU Member States, with a focus on access to online public services. | Start with the asset and operator: a public-sector website points to Directive 2016/2102, while a consumer service or covered product points to the EAA; some online public-sector service flows may need both analyses. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports the EAA product and service scope comparison.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the public-sector website and mobile application scope comparison. |
| Covered actors | Product duties sit with economic operators such as manufacturers, importers, distributors, and authorised representatives; service duties sit with service providers. Importers and distributors can become responsible as manufacturers when they market or modify products in ways that affect conformity. | The primary duty holder is the public sector body responsible for the website or mobile application, with Member States responsible for monitoring, reporting, training support, awareness, and enforcement mechanisms. | Do not assign all work to a single web owner. Product conformity, service operation, public-sector content, procurement, and monitoring may belong to different accountable teams. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA economic operator and service-provider role distinctions.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports public-sector responsibility and Member State monitoring context. |
| Trigger | EAA obligations are tied to Annex I accessibility requirements for covered products and services, product conformity assessment, EU declaration of conformity, CE marking for products, service information, ongoing service conformity, and corrective measures for non-conformity. | Web Accessibility Directive obligations require public-sector websites and apps to be perceivable, operable, understandable, and robust, supported by accessibility statements and user reporting routes. | Shared design controls can be reused, but EAA conformity artifacts and Web Accessibility Directive statements answer different legal questions. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports Annex I, conformity, CE marking, service information, and corrective-action requirements.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the POUR principles, accessibility statement, and issue-reporting route. |
| Core obligations | The EAA allows accessibility requirements to apply only to the extent they do not cause a fundamental alteration or disproportionate burden. Economic operators must assess and document that position, keep relevant results for five years, and provide the assessment to authorities on request, subject to microenterprise-specific rules. | The Web Accessibility Directive also recognises disproportionate burden for a specific website or mobile application, assessed against the public sector body's size, resources, nature, estimated costs, and benefits for persons with disabilities. | A burden analysis is not portable by label alone. Keep the EAA Article 14 assessment separate from any public-sector website or app disproportionate-burden statement. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA fundamental alteration, disproportionate burden, documentation, and five-year retention requirements.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive disproportionate-burden context from the grounding guidance. |
| Evidence record | For EAA products, keep technical documentation, conformity assessment records, EU declaration of conformity, CE marking evidence, instructions and accessibility information, operator traceability, complaints, and corrective actions. For services, keep the accessible public information explaining how requirements are met and the procedures that maintain conformity. | For public-sector websites and apps, keep accessibility statements, monitoring results, user feedback records, complaint-mechanism links, remediation evidence, and reports required through Member State monitoring. | Maintain a shared evidence index only if each artifact is tagged to the exact directive, scope decision, standard clause, owner, system boundary, and date it supports. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA technical documentation, declarations, traceability, service information, and corrective-action records.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive accessibility statements, monitoring, reporting, and complaint records. |
| Timing and deadlines | Member States had to adopt and publish EAA transposition measures by 28 June 2022 and apply them from 28 June 2025. EAA Article 2 also uses 28 June 2025 for products placed on the market and services provided to consumers. | Public-sector websites had to comply by 23 September 2020 and public-sector mobile applications by 23 June 2021. | Do not use the EAA application date to schedule Web Accessibility Directive remediation, and do not use older public-sector web/app deadlines as evidence that EAA product or service conformity is complete. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports the EAA 28 June 2022 transposition and 28 June 2025 application dates.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the 23 September 2020 website and 23 June 2021 mobile application compliance dates from the grounding guidance. |
| Enforcement | EAA products are checked through market surveillance and product corrective-action procedures. Services are checked by authorities responsible for service compliance. Member States must set penalties that are effective, proportionate, and dissuasive, with remedial action for non-compliance. | The Web Accessibility Directive relies on Member State monitoring of website and app compliance, reporting to the Commission, user feedback routes, and complaint or enforcement mechanisms. | Escalation playbooks should name the correct route: market surveillance or service-compliance authority for EAA issues, and the monitoring or complaint mechanism for public-sector web and app issues. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA market surveillance, service compliance checks, penalties, and remedial action.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive monitoring, reporting, issue reporting, and complaint-mechanism comparison. |
| Overlap and reuse | Run the EAA workstream when the issue concerns a covered product, covered consumer service, product conformity artifact, service accessibility information, Article 14 exception, market surveillance response, or national EAA penalty exposure. | Run the Web Accessibility Directive workstream when the issue concerns a public-sector website or mobile application, accessibility statement, user feedback route, monitoring sample, reporting obligation, or complaint mechanism. | Run both workstreams when a public-sector website or app is also the channel for an EAA-covered service, but keep separate scope memos and evidence tags. | [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports the EAA decision rule for products, consumer services, conformity, standards, and authority response.<br>[Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the public-sector website and mobile application decision rule. |
| Practical decision rule | EAA compliance can use harmonised standards or technical specifications for presumption of compliance where they meet the EAA accessibility requirements. EN 301 549 is planned to support Directive (EU) 2019/882 through revision work. | EN 301 549 V3.2.1 supports the Web Accessibility Directive and can be used to demonstrate compliance with that Directive. | Use EN 301 549 as a control map for ICT where appropriate, but record which directive, asset boundary, and standard version each test result supports. | [ETSI - EN 301 549 V3 harmonized European Standard for ICT Accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Supports the relationship between EN 301 549, Directive 2016/2102, and planned EAA support.<br>[European Commission - harmonised standards](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Supports the harmonised-standards and presumption-of-conformity context. |

Sources for Scope boundary:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports the EAA product and service scope comparison.
  - Quote: "services provided to consumers"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the public-sector website and mobile application scope comparison.
  - Quote: "websites and mobile applications"

Sources for Covered actors:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA economic operator and service-provider role distinctions.
  - Quote: "Obligations of economic operators"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports public-sector responsibility and Member State monitoring context.
  - Quote: "public sector bodies"

Sources for Trigger:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports Annex I, conformity, CE marking, service information, and corrective-action requirements.
  - Quote: "applicable accessibility requirements"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the POUR principles, accessibility statement, and issue-reporting route.
  - Quote: "perceivable, operable, understandable and robust"

Sources for Core obligations:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA fundamental alteration, disproportionate burden, documentation, and five-year retention requirements.
  - Quote: "fundamental alteration or disproportionate burden"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive disproportionate-burden context from the grounding guidance.
  - Quote: "disproportionate burden"

Sources for Evidence record:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA technical documentation, declarations, traceability, service information, and corrective-action records.
  - Quote: "technical documentation"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive accessibility statements, monitoring, reporting, and complaint records.
  - Quote: "accessibility statement"

Sources for Timing and deadlines:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports the EAA 28 June 2022 transposition and 28 June 2025 application dates.
  - Quote: "apply those measures from 28 June 2025"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the 23 September 2020 website and 23 June 2021 mobile application compliance dates from the grounding guidance.
  - Quote: "websites and mobile applications"

Sources for Enforcement:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports EAA market surveillance, service compliance checks, penalties, and remedial action.
  - Quote: "effective, proportionate and dissuasive"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive monitoring, reporting, issue reporting, and complaint-mechanism comparison.
  - Quote: "monitored by the Member States"

Sources for Overlap and reuse:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Supports the EAA decision rule for products, consumer services, conformity, standards, and authority response.
  - Quote: "products and services"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports the public-sector website and mobile application decision rule.
  - Quote: "public sector bodies"

Sources for Practical decision rule:

- [ETSI - EN 301 549 V3 harmonized European Standard for ICT Accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Supports the relationship between EN 301 549, Directive 2016/2102, and planned EAA support.
  - Quote: "Accessibility requirements for ICT products and services"
- [European Commission - harmonised standards](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Supports the harmonised-standards and presumption-of-conformity context.
  - Quote: "Harmonised standards are European standards"

### How to decide which rule controls the next step

- Identify the actor first: economic operator, service provider, public sector body, or Member State authority.
- Identify the asset next: covered product, covered consumer service, public-sector website, public-sector mobile app, or overlapping service channel.
- Map evidence to the legal source it actually proves, especially where EN 301 549 tests or remediation logs are reused.
- Keep separate exception, monitoring, and enforcement records because EAA Article 14 assessments and Web Accessibility Directive monitoring records are not the same artifact.

Sources for the practical decision rule:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for EAA scope, evidence, exceptions, monitoring, enforcement, and dates used in the decision rule.
  - Quote: "accessibility requirements for products and services"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Primary source for public-sector website and mobile app scope, statements, monitoring, reporting, and complaint mechanisms.
  - Quote: "websites and mobile applications"
- [ETSI - EN 301 549 V3 harmonized European Standard for ICT Accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Standards source for separating reusable ICT accessibility tests from directive-specific legal evidence.
  - Quote: "ICT products and services"

## What the EAA covers

Directive (EU) 2019/882 covers specified products placed on the market after 28 June 2025 and specified services provided to consumers after that date. Covered products include consumer computer hardware and operating systems, payment terminals, certain self-service terminals, consumer terminal equipment for electronic communications or audiovisual media access, and e-readers.

Covered services include electronic communications services, access services for audiovisual media services, certain passenger transport service elements, consumer banking services, e-books and dedicated software, e-commerce services, and answering emergency communications to 112. The practical EAA question is therefore not simply whether a website or app exists; it is whether the product, service, operator role, and consumer-facing journey are within Article 2.

- For products, keep technical documentation, conformity assessment output, EU declaration of conformity, CE marking evidence, operator identity records, and corrective-action records where required.
- For services, keep the public information explaining how the service meets the applicable accessibility requirements, the operating procedures that keep the service conforming, and records of changes to standards or service characteristics.
- If fundamental alteration or disproportionate burden is relied on, document the assessment and keep the relevant results for the required period unless a specific microenterprise rule applies.

Sources for this answer:

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for EAA scope, covered products and services, operator duties, conformity records, and Article 14 exceptions.
- [European Commission - European Accessibility Act](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission policy overview used to confirm EAA purpose and implementation context.

## What the Web Accessibility Directive covers

Directive (EU) 2016/2102 applies to websites and mobile applications belonging to public sector bodies. It is aimed at access to online public services and requires Member States to ensure that public sector bodies make those websites and apps more accessible by applying the principles of perceivability, operability, understandability, and robustness.

The public-sector directive has its own operational record: an accessibility statement, a way for users to report accessibility issues or request excluded information, monitoring by Member States, reporting to the Commission, and a complaint or enforcement mechanism. Those records are not a substitute for EAA conformity evidence when an EAA product or consumer service is also in scope.

- Use the Web Accessibility Directive when the asset is a public-sector website or mobile application.
- Keep accessibility statements, issue-intake records, monitoring evidence, remediation plans, and links to the relevant complaint or enforcement mechanism.
- Treat its website deadline of 23 September 2020 and mobile application deadline of 23 June 2021 as separate from the EAA application date.

Sources for this answer:

- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Primary source for public-sector website and mobile application accessibility obligations referenced in the grounding guidance.
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Supports Web Accessibility Directive scope, statements, monitoring, reporting, complaints, and compliance dates identified in the grounding guidance.

## How standards and evidence should be reused

EN 301 549 is the common ICT accessibility standard that makes many practical controls reusable, but the legal claim behind the evidence matters. ETSI describes EN 301 549 as supporting the Web Accessibility Directive and notes planned revision work to support Directive (EU) 2019/882. EAA conformity can also rely on harmonised standards or technical specifications when they meet the Directive's requirements and their references are used for the relevant accessibility requirements.

The safest implementation record tags each test result to the asset, service journey, legal instrument, standard clause, product or service boundary, and owner. A public-sector app audit can inform an EAA e-commerce or transport-service assessment, but it should not be copied as proof unless the same functions, users, content, and legal requirements are actually covered.

- Map shared digital controls to EN 301 549 or the applicable standard, then separately state whether the evidence supports the EAA, the Web Accessibility Directive, or both.
- Keep product conformity evidence separate from public-sector website and mobile app monitoring evidence.
- Reopen the mapping when a harmonised standard, technical specification, website/app scope, service journey, supplier component, or consumer-facing feature changes.

Sources for this answer:

- [ETSI - EN 301 549 V3 harmonized European Standard for ICT Accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - ETSI source for the ICT accessibility standard's relationship to Directive 2016/2102 and planned support for Directive 2019/882.
- [European Commission - harmonised standards](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Commission standards source used for presumption-of-conformity and OJEU reference context.
- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for EAA harmonised standards, technical specifications, and presumption-of-conformity provisions.

*Recommended next step*

*Placement: after implementation section*

## Map your accessibility evidence to the right EU rule

Separate EAA product and consumer-service records from Web Accessibility Directive website and mobile app monitoring, then identify which tests, statements, and remediation records can be reused.

- [Open Research Copilot](/solutions/research-copilot.md): Ask cited EAA and public-sector accessibility questions against official source material.
- [Talk through implementation](/contact.md): Review scope, evidence mapping, standards, remediation records, and authority-response planning.

## Primary sources

- [Directive (EU) 2019/882 on accessibility requirements for products and services](https://eur-lex.europa.eu/eli/dir/2019/882/oj?ref=sorena.io) - Primary legal source for EAA scope, evidence, exceptions, monitoring, enforcement, and dates used in the decision rule.
  - Quote: "accessibility requirements for products and services"
- [European Commission - European Accessibility Act](https://commission.europa.eu/strategy-and-policy/policies/justice-and-fundamental-rights/disability/european-accessibility-act-eaa_en?ref=sorena.io) - Commission policy page used to confirm EAA purpose, coverage context, and implementation framing.
  - Quote: "The European Accessibility Act is a directive"
- [Directive 2016/2102/EU on accessibility of public-sector websites and mobile applications](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016L2102&ref=sorena.io) - Primary source for public-sector website and mobile app scope, statements, monitoring, reporting, and complaint mechanisms.
  - Quote: "websites and mobile applications"
- [ETSI - EN 301 549 V3 harmonized European Standard for ICT Accessibility](https://www.etsi.org/human-factors-accessibility/en-301-549-v3-the-harmonized-european-standard-for-ict-accessibility?ref=sorena.io) - Standards source for separating reusable ICT accessibility tests from directive-specific legal evidence.
  - Quote: "ICT products and services"
- [European Commission - harmonised standards](https://single-market-economy.ec.europa.eu/single-market/goods/european-standards/harmonised-standards_en?ref=sorena.io) - Supports the harmonised-standards and presumption-of-conformity context.
  - Quote: "Harmonised standards are European standards"

## Related Topic Guides

- [EAA Accessibility Conformance Statement Template](/artifacts/eu/accessibility-act/accessibility-conformance-statement-template.md): Template language for an EU Accessibility Act conformance statement covering scope, Annex I mapping, service information, standards, support routes, evidence, and limits.
- [EAA Article 14 disproportionate burden workflow](/artifacts/eu/accessibility-act/disproportionate-burden-assessment-workflow.md): A grounded EU Accessibility Act workflow for Article 14 fundamental alteration and disproportionate burden assessments, records, reassessment triggers, and evidence.
- [EAA conformance statements: products, services, EN 301 549 evidence](/artifacts/eu/accessibility-act/faq/conformance-statements.md): What an EU Accessibility Act conformance statement should include, with product EU declarations, service information, EN 301 549 and WCAG evidence boundaries.
- [EAA e-commerce checkout accessibility FAQ](/artifacts/eu/accessibility-act/faq/e-commerce-checkout.md): How to test an e-commerce checkout under the European Accessibility Act, including service scope, payment and identification flows, service information, and evidence.
- [EAA e-commerce checkout accessibility guide](/artifacts/eu/accessibility-act/e-commerce-checkout-accessibility.md): Grounded EU Accessibility Act guide for accessible e-commerce checkout scope, payment and identification requirements, evidence, standards mapping, and customer information.
- [EAA EN 301 549 and WCAG mapping](/artifacts/eu/accessibility-act/en-301-549-and-wcag-mapping.md): Map European Accessibility Act Annex I requirements to EN 301 549 and WCAG evidence without overstating what WCAG tests can prove.
- [EAA EN 301 549 clause mapping for ICT evidence](/artifacts/eu/accessibility-act/en-301-549-clause-mapping.md): Map EN 301 549 clauses to EU Accessibility Act evidence, Annex I outcomes, product and service records, and gaps that need non-ICT support.
- [EAA procurement clauses and accessibility acceptance criteria](/artifacts/eu/accessibility-act/procurement-language-and-acceptance-criteria.md): Buyer-side EU Accessibility Act procurement language for covered products and services, with supplier evidence, EN 301 549 limits, Article 14 exception records, and acceptance criteria.
- [EAA scope classifier workflow for products and services](/artifacts/eu/accessibility-act/accessibility-scope-classifier-workflow.md): Classify EU Accessibility Act scope by product or service category, consumer use, market or service date, operator role, exclusions, exemptions, Article 14 records, and evidence.
- [EAA testing and conformance evidence | Annex I, EN 301 549 and Article 14](/artifacts/eu/accessibility-act/testing-and-conformance-evidence.md): How to document European Accessibility Act testing evidence: Annex I mappings, product technical files, service information, EN 301 549 boundaries, harmonised-standard limits, and Article 14 exception records.
- [EAA WCAG evidence and procurement acceptance](/artifacts/eu/accessibility-act/wcag-evidence-and-procurement-acceptance.md): How to use EN 301 549 and WCAG evidence in EU Accessibility Act procurement acceptance without overstating presumption of conformity.
- [EN 301 549 clause mapping for the EU Accessibility Act | EAA FAQ](/artifacts/eu/accessibility-act/faq/en-301-549-clause-mapping.md): How to map EN 301 549 and WCAG evidence to EU Accessibility Act Annex I requirements without overclaiming presumption of conformity.
- [EN 301 549 evidence matrix workflow for EAA readiness](/artifacts/eu/accessibility-act/en-301-549-evidence-matrix-workflow.md): Build an EN 301 549 evidence matrix for European Accessibility Act work: scope rows, clause mapping, test evidence, owner sign-off, exception records, and limits of standards evidence.
- [EN 301 549 vs WCAG for EAA evidence](/artifacts/eu/accessibility-act/en-301-549-vs-wcag.md): Compare EN 301 549 and WCAG for European Accessibility Act planning: ICT scope, web-content overlap, harmonised-standard limits, and evidence beyond WCAG-only tests.
- [EU Accessibility Act Applicability Test](/artifacts/eu/accessibility-act/applicability-test.md): Check whether the European Accessibility Act covers a product or consumer service, which role applies, which date matters, and what evidence to keep.
- [EU Accessibility Act authority request response FAQ](/artifacts/eu/accessibility-act/faq/authority-response.md): How to answer EU Accessibility Act checks from market surveillance or service authorities with technical documentation, service information, Article 14 records, and corrective actions.
- [EU Accessibility Act checklist for products and services](/artifacts/eu/accessibility-act/checklist.md): Checklist for EAA scope, operator role, Annex I mapping, product technical files, service information, Article 14 assessments, supplier evidence, release checks, and monitoring.
- [EU Accessibility Act compliance operating model](/artifacts/eu/accessibility-act/compliance.md): Build an EU Accessibility Act compliance file for covered products and services: scope, operator roles, Annex I mapping, conformity evidence, Article 14 assessments, corrective actions, and records.
- [EU Accessibility Act deadlines and compliance calendar](/artifacts/eu/accessibility-act/deadlines-and-compliance-calendar.md): Calendar for the EU Accessibility Act: 2022 transposition, 2025 application, 2027 emergency communications timing, 2030 transition rules, owner actions, and evidence records.
- [EU Accessibility Act deadlines and transition plan](/artifacts/eu/accessibility-act/deadlines-and-transition-plan.md): Plan for the European Accessibility Act application date, service-contract transition, self-service terminal transition, 112 derogation, and evidence gates.
- [EU Accessibility Act disproportionate burden decision](/artifacts/eu/accessibility-act/disproportionate-burden-decision.md): How to document an EU Accessibility Act Article 14 disproportionate burden decision with supported criteria, retained evidence, limits, notifications, and review triggers.
- [EU Accessibility Act exemptions and disproportionate burden](/artifacts/eu/accessibility-act/exemptions-and-disproportionate-burden.md): Article 14 EAA guide covering fundamental alteration, disproportionate burden, service microenterprise exemptions, content exclusions, transition limits, and documentation.
- [EU Accessibility Act FAQ: scope, dates, services, Article 14](/artifacts/eu/accessibility-act/faq.md): Clear answers on EU Accessibility Act scope, 28 June 2025 application, covered products and services, microenterprises, Article 14, service information, standards, and penalties.
- [EU Accessibility Act for ecommerce websites](/artifacts/eu/accessibility-act/accessibility-act-for-ecommerce-websites.md): Grounded guide for ecommerce teams applying the EU Accessibility Act to consumer checkout journeys, service information, accessibility evidence, and exceptions.
- [EU Accessibility Act microenterprise exemption and disproportionate burden FAQ](/artifacts/eu/accessibility-act/faq/microenterprise-and-disproportionate-burden-decisions.md): FAQ explaining when EAA microenterprise relief applies, how Article 14 disproportionate-burden assessments work, what Annex VI requires, and what records to keep.
- [EU Accessibility Act penalties and enforcement](/artifacts/eu/accessibility-act/penalties-and-fines.md): How Directive (EU) 2019/882 handles penalties, Member State enforcement, market surveillance for products, and service compliance checks.
- [EU Accessibility Act procurement acceptance criteria | EAA FAQ](/artifacts/eu/accessibility-act/faq/procurement-acceptance.md): How to write EAA procurement acceptance criteria that ask suppliers for scoped accessibility evidence, standards mappings, declarations, and exception records without overclaiming conformity.
- [EU Accessibility Act Product and Service Scope](/artifacts/eu/accessibility-act/product-and-service-category-scoping.md): Scope products and services under the EU Accessibility Act using Article 2 categories, Article 3 definitions, limited content exclusions, microenterprise treatment, and evidence records.
- [EU Accessibility Act products and services in scope](/artifacts/eu/accessibility-act/products-and-services-in-scope.md): Article 2 scope guide for the European Accessibility Act: covered products, covered consumer services, economic-operator roles, Article 3 definitions, and evidence records.
- [EU Accessibility Act Requirements: Annex I, Products, Services](/artifacts/eu/accessibility-act/requirements.md): Map EU Accessibility Act requirements by Article 4, Annex I, product and service obligations, Article 13 evidence, standards, and Article 14 exceptions.
- [EU Accessibility Act service transition rules under Article 32 | EAA FAQ](/artifacts/eu/accessibility-act/faq/transition-services.md): FAQ on EU Accessibility Act Article 32 transition rules for service providers, pre-28 June 2025 contracts, 2030 limits, self-service terminals, evidence records, and change triggers.
- [EU Accessibility Act services: banking, transport, media and e-books](/artifacts/eu/accessibility-act/faq/banking-transport-and-media-services.md): FAQ on which consumer banking, transport, audiovisual media access, electronic communications, e-book, and e-commerce services fall under the EU Accessibility Act.
- [EU Accessibility Act vs ADA and Section 508: EAA-grounded comparison](/artifacts/eu/accessibility-act/accessibility-act-vs-ada-and-section-508.md): Compare the EU Accessibility Act with ADA and Section 508 planning boundaries, using grounded EAA scope, evidence, standards, procurement, and operator-duty points.
- [WCAG Evidence for the EU Accessibility Act and EN 301 549 | EAA FAQ](/artifacts/eu/accessibility-act/faq/wcag-evidence.md): When WCAG test evidence helps EAA work, how it maps through EN 301 549, and why WCAG alone does not prove European Accessibility Act compliance.
- [Which products and services does the EU Accessibility Act cover? | EAA FAQ](/artifacts/eu/accessibility-act/faq/product-and-service-categories.md): Article 2 and Article 3 scope summary for EU Accessibility Act covered products, services, exclusions, product-service boundaries, and records to keep.


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